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Lifemiles Partner Award (on TAP) – Baggage Dispute
I recently booked a round-trip economy class award ticket on TAP from JFK-LIS using Lifemiles (52,500 miles that I had in my account plus I purchased an additional 1,000 miles = total 53,500).
I was shocked when at the check-in counters at both JFK and LIS I was told that the ticket did not include any checked bags. I was forced to pay approx $120 for checking a bag [I]each way[/I]. I tried my best to reason with the check-in agents but was unsuccessful. The airport agent in LIS indicated that Avianca incorrectly issued the ticket without any baggage allowance. The booking class is X.
I reached out to Avianca and received the following reply:
[*]We apologize for the delay in our response. Regarding your inquiry, according to our [URL=’https://www.lifemiles.com/terms-conditions’]Terms and Conditions[/URL]: “[I]For information of baggage or special services policies the member must contact the operator(s) airline(s) of its schedule.[/I]” Due to the aforementioned, the baggage policy isn’t established by us, only by the operating airline; reason why, we’re unable to help you with this matter.
TAP’s website indicates that award tickets do come with one checked bag (though it is not specific about the case of partner award tickets).
I’ve attached the booking details provided by LIS check-in agent.
I would appreciate any suggestions for how to successfully resolve this and get a refund. If I had known I would pay $240 in baggage fees I would have paid for a ticket.