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Korean Air agents not seeing AF and SU space
OMG, redeeming SkyPass miles for flights on SkyTeam carriers has got to rank even above dealing with US Airways agents before the merger. This is a heavy travel time for them, so just getting through to an agent is borderline impossible. (As in I call and their front line agents take my number to call me back and I wind up waiting an hour or more.) Twice I left messages for someone from SkyPass to call me back and nothing happened. I finally got through to someone, and it was painful.
Here are the issues that I’m wondering if anyone else has run into:
[*]AF flights CDG-IAD were showing O2 or O3 on ExpertFlyer (which clearly shows [I]partner[/I] AF space). Also available to DL and AS. Even a supervisor at KE could not see these seats.
[*]Inconsistent ability to see SU space in O on SVO-WAW. All flights were O2 on ExpertFlyer (and through Delta and FlyingBlue), but only some of them were showing up for KE agents.
The issue with AF (and presumably KL) flights is what I’d really like some insight into. I wound up booking IAD-SU-SVO-SU-WAW with a return of WAW-AZ-FCO (stopover)-AZ-JFK(overnight)LGA-DL-DCA. The NYC overnight is meh to me, and I’m not keen on getting from National to Dulles. Thus, I have alerts set on EF for AF/KL space from CDG/AMS to IAD set, as the intra-Europe space from FCO to CDG/AMS generally isn’t an issue. However, I really don’t want to wind up calling in just to find out that the agent can’t book it. (Part of me finds the idea of flying SU intriguing. Part of me thinks I should try to find some AF/KL space to fly via CDG/AMS instead of SVO on the outbound.)
Well, KoreanAir isn’t a good partner, so it’s entirely possible that they don’t have access to all O space. I’m not 100% certain, but FlyingBlue definitely has the capability to only release subsets of certain fare buckets to partners.
[QUOTE=”Tiffany, post: 11865, member: 7″]Well, KoreanAir isn’t a good partner, so it’s entirely possible that they don’t have access to all O space. I’m not 100% certain, but FlyingBlue definitely has the capability to only release subsets of certain fare buckets to partners.[/QUOTE]
Ugh. That’s disappointing to hear, but not terribly surprising. If it weren’t excruciatingly painful to get through to someone, I’d gladly call whenever I get an alert, but the call-message-call back process takes forever. I know that AF seems to have been pulling shenanigans with which partners get what O space, but when that SU flight also came back without any space I was thinking maybe it was some sort of glitch or agent incompetence at KE. (I honestly feel bad for the agents, since it’s clearly management who inflicts this ridiculous system on them.)