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Answers (2)

Incorrect Award Fare Pricing – AA

by Ben Schlappig Guest February 5, 2017, 8:09 am

Incorrect Award Fare Pricing – AA

  1. Anonymous Guest
    February 5, 2017, 8:09 am

    Hi All,

    According to the AA website, an award fare for a flight on a Oneworld carrier between Europe and the Mid East in business/first is 42500 miles.

    I tried to book a ticket from Istanbul to Kuwait (stopover in Doha) with Qatar Airways in business class. Now Qatar only offer F on intra Mid-East flights and thus the sector from Doha to Kuwait is in first class.

    Therefore, it was Istanbul-Doha in business, and Doha to Kuwait in first. Yet, AA would only price this at 62500 miles. I tried to argue the point with 3 different people and all they would say is it is 62500 miles. And I keep telling them to look at their own chart that is published and still nothing.

    Does anyone know how I can successfully get AA to price this ticket for the price it is actually published?

    Any help would be greatly appreciated.

    Thanks.Hi All,

    According to the AA website, an award fare for a flight on a Oneworld carrier between Europe and the Mid East in business/first is 42500 miles.

    I tried to book a ticket from Istanbul to Kuwait (stopover in Doha) with Qatar Airways in business class. Now Qatar only offer F on intra Mid-East flights and thus the sector from Doha to Kuwait is in first class.

    Therefore, it was Istanbul-Doha in business, and Doha to Kuwait in first. Yet, AA would only price this at 62500 miles. I tried to argue the point with 3 different people and all they would say is it is 62500 miles. And I keep telling them to look at their own chart that is published and still nothing.

    Does anyone know how I can successfully get AA to price this ticket for the price it is actually published?

    Any help would be greatly appreciated.

    Thanks.

  2. Gaurav Community Ambassador
    February 6, 2017, 10:28 am

    Hi Mike, have you tried calling back to see if you can get a different agent or a supervisor?

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