American Air miles
Can you help?
0
Questions and Answers
Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.
While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!
This space is intended to be more of a community as well, so please jump in and share tips!
Filter by:
Booking Domestic Connecting (Positioning) Flights Close in to Departure
Can you help?
0
cards
Can you help?
0
JFK –> LCA emirates
Can you help?
0
Miles and More problem
Can you help?
0
SIN-TYO with UA miles?
Can you help?
0
Struggle With Turkish Airlines Schedule Change
Can you help?
0
Partner airline PlusPoint Upgrade Site Down?
Can you help?
0
PIT to BER UA F/J redemption?
Can you help?
0
Expiring Plus Points
Can you help?
0
Answers (3)
CX award using AS miles – phone booking fee no longer waived?
CX award using AS miles – phone booking fee no longer waived?
-
MOkidKA New MemberJust called in to book a flight on CX from HKG to LAX using AS miles, and the agent said that a supervisor from the support desk told her that the $15 phone booking fee will no longer be waived ($12.5 carrier fee would continue to apply as always) even though it is impossible to book CX award flights on alaksaair.com.
The supervisor claims that this waiver of $15 should never have been allowed, because “you have the option to fly this route on other carriers like AA that you can book on alaskaair.com”. I am shocked as I always thought, as this is widely covered in the blogosphere, that the $15 will be waived for not being able to book CX awards online.
This comes after me calling in to book a CX award with the phone booking fee waived about a week ago, so this seems relatively new.
Not that $15 is a dealbreaker, but has anyone else encountered something similar? Is AS changing their policy on waiving phone booking fees?
-
David W Community Ambassador
Hang up and call again? Sometimes agents arent completely aware of rules.
-
Luis Diamond
What’s really amazing is that you managed to find CX award availability from HKG to LAX
Your feedback is important in helping us keep our community safe.