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CX award using AS miles – phone booking fee no longer waived?
Just called in to book a flight on CX from HKG to LAX using AS miles, and the agent said that a supervisor from the support desk told her that the $15 phone booking fee will no longer be waived ($12.5 carrier fee would continue to apply as always) even though it is impossible to book CX award flights on alaksaair.com.
The supervisor claims that this waiver of $15 should never have been allowed, because “you have the option to fly this route on other carriers like AA that you can book on alaskaair.com”. I am shocked as I always thought, as this is widely covered in the blogosphere, that the $15 will be waived for not being able to book CX awards online.
This comes after me calling in to book a CX award with the phone booking fee waived about a week ago, so this seems relatively new.
Not that $15 is a dealbreaker, but has anyone else encountered something similar? Is AS changing their policy on waiving phone booking fees?
Hang up and call again? Sometimes agents arent completely aware of rules.
What’s really amazing is that you managed to find CX award availability from HKG to LAX