Cancelling Award Night Reservations with Hilton and IHG

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Cancelling Award Night Reservations with Hilton and IHG

by Ambystoma New Member November 16, 2015, 4:06 pm

Cancelling Award Night Reservations with Hilton and IHG

Ambystoma New Member
November 16, 2015, 4:06 pm

I am curious if points always get re-deposited into your account if you cancel an award night reservation with either IHG hotels or Hilton hotels. I looked into the terms and conditions for both programs, and from what I can see they leave it open to their discretion whether to re-deposit the points or not. So, I was curious what people’s experience has been with this; have your points always been re-deposited if you have to cancel a reward night reservation? Thanks in advance!
Cal New Member
November 16, 2015, 4:08 pm

during a recent trip to Japan (July /August) i cancelled at both Hilton & IHG and had my points returned.
Gaurav Community Ambassador
November 16, 2015, 5:06 pm

You’re usually fine. What you want to pay attention to is the rate rules when you are booking a property. Those will spell out the cancellation policy for the hotel that you’ll need to follow.
Ambystoma New Member
November 19, 2015, 6:50 pm

[QUOTE=”Cal, post: 9387, member: 859″]during a recent trip to Japan (July /August) i cancelled at both Hilton & IHG and had my points returned.[/QUOTE]
How quickly were your points re-deposited?
Cal New Member
November 20, 2015, 9:22 am

Pretty fast. I can’t recall exactly but I think almost immediately for Hilton and within a few days for IHG.

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Cancelling Award Night Reservations with Hilton and IHG