Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

Amex points – short timeframe to transfer

Can you help?
0

Article Idea – “Embarrassment of Riches” Situations

Can you help?
0

Pricing for your booking services?

Can you help?
0

LATAM Awards through Alaska

Can you help?
0

Aeroplan

Can you help?
0

Delta Rewards

Can you help?
0

Points Transfer nightmare

1

Korean Airlines acquisition of Asiana and the issue of Star Alliance membership.

Can you help?
0

Aeroplan Redemption

Can you help?
0

Compensation on partner award

Can you help?
0

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (4)

Cancellation of route mid-trip

Cancellation of route mid-trip

  1. empirepoints New Member

    Hello Lucky (and any other helpful OMAATers out there),

    My sister and her husband left for their honeymoon on Monday. They made their multi-city booking using United miles for flights on Austrian, South African and Ethiopian airlines. Upon landing in Victoria Falls last night they noticed a popup on the United app that said their flight home was cancelled due to a cancellation of route by Ethiopian Airlines (CPT – ADD – EWR). I told them I would try to help since they’re on their honeymoon and trying to enjoy the trip, but as far as I can tell Ethiopian just changed the dates when they operate the route.

    Do you have any idea whether I should start with United (the booking airline) or Ethiopian (the operating airline) to fix this?

    Any advice or guidance would be extremely appreciated!

    Thanks!

  2. David W Community Ambassador

    ET should get them on an ET flight, regardless of whether there’s J award space or not so maybe try that first. Might have to 3-way between ET and UA so that they can coordinate and re-issue the ticket. Otherwise, call UA directly and try to get a different route/airline altogether. And they should waive change fees.

  3. empirepoints New Member

    Thanks David. I ended up getting them on an ET flight the next day and keeping them in J for CPT-ADD-(DUB)-YYZ, and the agent managed to tack on a UA leg in Y from YYZ-EWR. Not perfect, but at least the inter-Africa and TATL are all biz. Should I leave it at that, or do you think there’s something else to pursue here since they’ll need to pay for another night in CPT, and their return journey is considerably longer?

    Thanks!

    [QUOTE=”David W, post: 61153, member: 29″]ET should get them on an ET flight, regardless of whether there’s J award space or not so maybe try that first. Might have to 3-way between ET and UA so that they can coordinate and re-issue the ticket. Otherwise, call UA directly and try to get a different route/airline altogether. And they should waive change fees.[/QUOTE]

  4. David W Community Ambassador

    See if UA will offer anything for the longer routing – but i doubt they will. I wouldnt push too hard.

    Check with the credit card they paid the taxes/fees with – they might have trip delay insurance where they could get reimbursed for the extra night.

    You can also monitor award space and maybe switch to Lufthansa. If they dont mind JFK, they can also fly SAA and Turkish.

Sign in to help answer questions.