Questions and Answers

Have a travel related question? Post it here, and I’ll do my best to answer it as quickly as possible.

While anyone can comment on regular blog post, registration is required in order to post a question in this space. Creating your account is free, and you'll be able to see when your question is answered, as well as like comments from other users. And of course, you'll earn status points for offering helpful answers!

This space is intended to be more of a community as well, so please jump in and share tips!

Filter by:

British Airways Avios Awards online cancellation

2

How to plan a specific trip and get the right points

1

What happened to LH and LX premium award space???

4

Recouping taxes if you fly thru LHR on award miles but don’t leave the terminal

1

Disappearing Lifemiles awards

1

Large Increases in Award Costs in Delta Skymiles

2

Cashing in Ultimate Rewards Points Instead of Transferring Them – Am I Missing Something?

4

Emirates downgraded flight

1

Alaska Airline Miles – British Airways First Class

2

ANA Mileage Club – Can’t book a ticket for my partner?

1

Ask a Question

Everyone can read and comment, but you must login to post a new comment.

Answers (4)

Aeropaln Availability Calendar

Aeropaln Availability Calendar

  1. ASif37

    Hi Folks, I’ve been trying to book some flights in South America (from Ottawa) on Aeroplan for the past two weeks. It seems that the itineraries I choose show availability in the ‘Availability Calendar’ but never come up with a flight I can book. The second time I spoke to Aeroplan they told me the problem was an IT issue between Air Canada and Avianca (an Ecuadorian airline that is a Star alliance member) where their systems weren’t able to communicate. The agent told me that it is a known problem that’s being worked on but there was no time specified for resolution.

    So my questions are:
    Does this sound like a reasonable explanation?
    Has anyone experienced such a problem before and how long did it take to resolve?
    Is there any way around this problem that lets me book my tickets (the agent said even she could not book on my behalf since she could not pull up information on my desired flights.)?

    Thanks.

  2. David W

    IT issues aren’t uncommon. But have you tried to searching for space on United’s website for the flights you want? Make sure flights are available there and then call Aeroplan to put together a ticket, instead of relying on their website.

    If the issue extend’s past their website, then it’s a bigger issue between Aeroplan and Avianca…

  3. ASif37

    I think it’s a bigger issue between reservation systems. I checked the United web site and it shows flights being available but the Aeroplan agent couldn’t see anything in the Avianca segments.

  4. Gaurav

    I would try another agent or two or ask if they can contact the Star Alliance liason to manually make reservations. Don’t be afraid ot (politely) ask for a supervisor. It might come down to what agent you have the luck to get.

Sign in to help answer questions.