As I mentioned yesterday, my mom is off to Frankfurt today on Lufthansa in first class on an award ticket. I drove her to Orlando airport and went to the check-in counter with her. The process was complete in under a minute, and the agent asked if she wanted an escort to the lounge. She felt weird saying “yes,” so I answered for her, reasoning that this is Orlando in summer and the security lines would probably be long. Boy, was I right. The security line looked like it was at least 30 minutes long, all while she was escorted through the employee security line without any sort of wait.
These are the kind of ground services all airlines should offer their international first class passengers. It seems like so many airlines keep making the in-flight product more opulent, while completely ignoring the ground aspect of service. An escort on the ground that saves 30+ minutes is much more valuable than a marginally better seat or food, in my book. This is something Lufthansa does a hell of a job at. They consistently have excellent ground services for their first class passengers, while their onboard hard product might not be the best in the world.
She called me during boarding and said there was one other couple in first class. So I guess she won’t be flying alone, although I’m sure she’ll be equally well taken care of.