Across the board, we’ve seen a growing number of hotels try to find loopholes in order to avoid having to deliver all elite perks. It’s an area where not all hotel groups are created equal, and historically, Hyatt has done much better than the competition.
Unfortunately here’s a trend that’s really disappointing to see, and I hope Hyatt leadership seriously reconsiders allowing hotels to go down this path…
In this post:
The Park Hyatt Sydney is now a resort, not a hotel
The MileLion flags how the Park Hyatt Sydney has recently made a subtle change — as of May 2026, the property is being categorized as a resort, rather than as a hotel. This is even reflected on the hotel’s website — under the “Amenities” section, you’ll now see “Resort Property” listed as one of the features.
I’m really scratching my head as to how anyone could reasonably consider the Park Hyatt Sydney to be a resort. Yes, this is one of the flagship properties in the Hyatt portfolio, but it’s a boutique city hotel, and I don’t think anyone would consider this to fit the traditional definition of a resort.
So, why would this hotel make this change? The primary difference I can come up with is that World of Hyatt Globalist members get guaranteed 4PM late check-out at hotels, while at resorts, it’s subject to availability. So this seems like a really customer unfriendly move that’s intended to circumvent the spirit of the rules.
Please, Hyatt, put a stop to this, or something
In isolation, you might not think much of this change. However, several weeks ago I reported how the Park Hyatt Tokyo also decided that it’s a resort. So we now have a pattern whereby arguably the world’s two most iconic Park Hyatt city hotels have decided that they’re resorts.
If you ask me, what has long made World of Hyatt stand out from the competition was the program’s genuine intent to deliver value to members, and also to make sure hotels are following the spirit of the rules. Honestly, no one is loyal to Hyatt because their points earning rates are great (especially after the devaluation), but instead, it’s really about on-property treatment.
So if Hyatt has just decided to give up on that and wants to go the direction of Marriott, that sure would be a shame. This is the kind of garbage we typically expect from Marriott, where hotels make random exceptions for themselves, and corporate doesn’t do anything to stop it.
The other thing is that you know that if nothing is done about this, it’ll catch on. Before we know it, all Park Hyatts in the world will suddenly be resorts.
World of Hyatt members choose to earn Globalist status in exchange for some promised perks. So when we’re promised guaranteed late check-out at non-resorts, that should be based on a reasonable definition of what constitutes a resort, and not just what a hotel feels like calling itself on a particular day.
Bottom line
The Park Hyatt Sydney has started classifying itself as a resort rather than a hotel. This is the second Park Hyatt city hotel in recent weeks where that has happened, as we’ve seen something similar at the Park Hyatt Tokyo.
The intent here is clear — the hotels don’t want to give 4PM check-out to Globalist members. It’s just unacceptable to let hotels carve out these kinds of baseless loopholes, as it really starts to undermine the value of status, and feeling like a hotel is acting within the spirit of the rules.
What do you make of the Park Hyatt Sydney’s resort transformation? 😉
as of yesterday - they have removed the resort indicator from Park Hyatt Sydney. Knowing Hyatt this may have been an error on their part and they might change it back again...
Yep. I confirmed it. I’m a globalist guy. They don’t offer 4 pm anymore. I’m checking out today.
The hotel is also extremely run down. Say at the Capella if you're in Sydney.
They forget, they are one short step away from their masters pushing through the next pandemic...then they will have very few customers. So abuse loyal customers during the good times.
Things can go south very quickly.
I was at PH Tokyo last month and was really disappointed with the lack of care especially for globalists. For that price, I'll stay at a different hotel.
And I am Pinnochio. I have moved away from any city hotel that declares itself a resort. They can keep all their fees too.
“seems like a really customer unfriendly move that’s intended to circumvent the spirit of the rules.” No, it doesn’t ‘seem like’… it IS. *boo hiss*
Why can't Hyatt simply use different sub-brand names for "rule violating" hotels? Instead of Park Hyatt Tokyo and Park Hyatt Sydney, call them something like Platinum Hyatt Tokyo and Platinum Hyatt Sydney. Or Metropolitan Hyatt Tokyo and Metropolitan Hyatt Sydney. Then revise the published rule: "...4 PM late checkout available except at Platinum Hyatt and Metropolitan Hyatt locations..." That is, enforce reasonable brand consistency! Otherwise, why are you even a chain hotel? What good is...
Why can't Hyatt simply use different sub-brand names for "rule violating" hotels? Instead of Park Hyatt Tokyo and Park Hyatt Sydney, call them something like Platinum Hyatt Tokyo and Platinum Hyatt Sydney. Or Metropolitan Hyatt Tokyo and Metropolitan Hyatt Sydney. Then revise the published rule: "...4 PM late checkout available except at Platinum Hyatt and Metropolitan Hyatt locations..." That is, enforce reasonable brand consistency! Otherwise, why are you even a chain hotel? What good is the chain if the chain is routinely broken?
Personally I am extremely grateful to Ben, for publishing his higher-end hotel reviews and to those commentators who provided additional insight. Between you all, one is able to form an opinion of and eliminate, alternative hostelries which one might have been tempted to try. Every day is a school day.
Park Hyatt Sydney has the WORST and most atrocious service of any hotel that I have ever stayed at. Their front office is a joke in demeaning guests, being petty, gaslighting, lying and not honoring Hyatt benefits. There were rooms available for upgrade when I stayed but they simply denied a Globalist upgrade with no further justification. No regard for guest safety too on their and does not even warn that their windows are COMPLETELY...
Park Hyatt Sydney has the WORST and most atrocious service of any hotel that I have ever stayed at. Their front office is a joke in demeaning guests, being petty, gaslighting, lying and not honoring Hyatt benefits. There were rooms available for upgrade when I stayed but they simply denied a Globalist upgrade with no further justification. No regard for guest safety too on their and does not even warn that their windows are COMPLETELY see through at night. Proceeded to evict my family and I over legitimate guest complaints.
See the Flyertalk forum for more reviews: https://www.flyertalk.com/forum/hyatt-world-hyatt/1316179-park-hyatt-sydney-post-reno-review-master-thread-143.html
Save your sanity and go to Capella or Four Seasons instead!!!
This hotel is a ripoff. Really among one of the worst park hyatts I stayed in. Lot of subpar rooms so you really have to be careful. One of my biggest regrets in terms of hotel bookings.
It’s also in the middle of nowhere.
As someone who has arrived at this property to check-in at 15:00 only to watch guests traipse through the Lobby to check-out sometime around 16:00 (read - a long time after 16:00) ...... I really wish the property could come up with a solution that means that my room is prepared prior to 18:00. The weekend is incredibly problematic given the number of families who attend weddings and other functions at this property and appear...
As someone who has arrived at this property to check-in at 15:00 only to watch guests traipse through the Lobby to check-out sometime around 16:00 (read - a long time after 16:00) ...... I really wish the property could come up with a solution that means that my room is prepared prior to 18:00. The weekend is incredibly problematic given the number of families who attend weddings and other functions at this property and appear to have Globalist status but there are also we Globalists waiting to access our Rooms.
The problem is guest of honor. GOH should be eliminated or severely nerfed.
As someone who has arrived at this property to check-in at 15:00 only to watch guests traipse through the Lobby to check-out sometime around 16:00 (read - a long time after 16:00) ...... I really wish the property could come up with a solution that means that my room is prepared prior to 18:00. The weekend is incredibly problematic given the number of families who attend weddings and other functions at this property and appear...
As someone who has arrived at this property to check-in at 15:00 only to watch guests traipse through the Lobby to check-out sometime around 16:00 (read - a long time after 16:00) ...... I really wish the property could come up with a solution that means that my room is prepared prior to 18:00. The weekend is incredibly problematic given the number of families who attend weddings and other functions at this property and appear to have Globalist status but there are also we Globalists waiting to access our Rooms.
My point exactly. Mix together high occupancy rates, enough Globalists wanting 4pm check outs, a large percentage of check ins arriving by 3pm, and an inability to schedule one housekeeper for each 4pm check out, and you have a mess if those numbers/percents are high enough. People reasonably expecting a room at 3pm get it at 6pm.
I've run into other hyatt properties doing this same thing. Not the same caliber hotel, but the Hyatt Place Moab, which goes for $500+ / night in season and is certainly not a resort, plays the same game.
Eh, I don't notice anymore. I'm done with the 60+ night hamster wheel. I'll stay at a luxury property in a city when it makes sense / when I can afford to do so, and not thirst over some 35 year old (!!) Sydney property.
Is a Rosewood or Capella property interesting? I'll try it! Freedom is wonderful.
Ben, normally I agree with your takes but you mention that this is a boutique hotel. I don’t think it’s customer unfriendly to improve the guest flow so that more guests can check in at a reasonable time. In boutique hotels with disproportionately largely number of Globalists who would take advantage of 4 pm check out, it’s simply not possible to satisfy everyone. If it wants to be a luxury hotel, then I think a...
Ben, normally I agree with your takes but you mention that this is a boutique hotel. I don’t think it’s customer unfriendly to improve the guest flow so that more guests can check in at a reasonable time. In boutique hotels with disproportionately largely number of Globalists who would take advantage of 4 pm check out, it’s simply not possible to satisfy everyone. If it wants to be a luxury hotel, then I think a minimum expectation is that rooms are ready at stated check in time of 3 pm. If it routinely cannot honor that, why would any guests pay a cash rate to stay there? Then you end up destroying your brand. I’m not sure if that’s a good outcome for anyone.
4pm checkout as a part of status is at all properties, many hotels routinely offer it and have no issues. Why should this hotel be uniquely exempt?
It seems in the industry-wide sense, we have a math problem. We see it with lines for lounges, new visit number restrictions, and maximum time in lounge.
Hotels are faced with a simple problem (in concept). They do not want a room ever going empty when it could have been sold. They are expected to have departures at 4pm and allow check in by 11am for an increasing number of "elites." And, you need...
It seems in the industry-wide sense, we have a math problem. We see it with lines for lounges, new visit number restrictions, and maximum time in lounge.
Hotels are faced with a simple problem (in concept). They do not want a room ever going empty when it could have been sold. They are expected to have departures at 4pm and allow check in by 11am for an increasing number of "elites." And, you need to have the room cleaned between check outs and check ins. In high season, how can you prevent rooms from being empty when they could be sold, accommodate early check ins/ late check outs, and not need to have a cleaning staff twice the size of the current staff working the same half-day shift?
Imagine a Hyatt with 25% of rooms checking out today, with a reservation for each of those room checking in today, and 60% of those rooms ask for and must get a 4pm. So, you have 18% of your rooms departing at or near 4pm. How do you clean those rooms at get them ready by 6pm (already way too late for the incoming)? I've made up numbers, but the point is there: high occupancy rates, growing number of "elites," create major logistic challenges that may not be solvable at reasonable costs.
I think that's a bit exaggerated. I've used 9 lounges in the past 3 weeks, only once was there a queue to enter (AENA@MAD T1, serves as the hub lounge for Air Europa who had a large bank intercontinental departures) and the wait only lasted 3-4 minutes tops. No problem getting my double upgrades and late checkouts at GHA hotels either. Hyatt get massive numbers of US visitors in places like Tokyo and it's not...
I think that's a bit exaggerated. I've used 9 lounges in the past 3 weeks, only once was there a queue to enter (AENA@MAD T1, serves as the hub lounge for Air Europa who had a large bank intercontinental departures) and the wait only lasted 3-4 minutes tops. No problem getting my double upgrades and late checkouts at GHA hotels either. Hyatt get massive numbers of US visitors in places like Tokyo and it's not unexpected that they'd have status with the chain- it would probably be the same if a Toyoko Inn opened in Dallas or something.
In one of those weird situational issues, for my flight from LAS-AMS last Wednesday, there was a 1 hour + wait for the Club lounge in the E gates in Vegas. There are literally only 3 flights at that time from the E Gates but 2 are 777s to Europe (KL and BA). I went to the Capital One lounge in the D gates and walked right in despite there also being 2 international wide...
In one of those weird situational issues, for my flight from LAS-AMS last Wednesday, there was a 1 hour + wait for the Club lounge in the E gates in Vegas. There are literally only 3 flights at that time from the E Gates but 2 are 777s to Europe (KL and BA). I went to the Capital One lounge in the D gates and walked right in despite there also being 2 international wide bodies (AF and Virgin) and the regular complement of domestic flights from the big 3 plus B6. Must have been all those elites on the Frontier flight to DEN crowding us out.
Both PH Sydney and PH Tokyo are managed by Hyatt directly, so there is no shenanigan from a franchisee. This is Hyatt Corporation enacting the change.
Sorry, not sorry, but you Americans destroyed the value of most major loyalty programs for all of us by gifting status to credit card holders (or at least by easing tier requirements). Thanks for nothing.
This is the correct answer. As I've noted many times before, when everyone is suddenly an "elite", nobody is.
The same goes for airline points redemption. American credit cards routinely give 100,000 to 150,000 points to sign up. It dilutes the value of rewards programs for all non Americans. Every day Ben posts a few juicy rewards options. All you have to do is spend money on an American credit card. In my country, Amex is not accepted by many small businesses I presume because of its heavy transaction fees. I have enjoyed the...
The same goes for airline points redemption. American credit cards routinely give 100,000 to 150,000 points to sign up. It dilutes the value of rewards programs for all non Americans. Every day Ben posts a few juicy rewards options. All you have to do is spend money on an American credit card. In my country, Amex is not accepted by many small businesses I presume because of its heavy transaction fees. I have enjoyed the content on this site for some time now, but as a non American points redemptions for travel by air are a rapidly disappearing option. The points scheme may not be sustainable for Americans in the future.
Also maybe it’s hugely exoensive to offer guaranteed 4pm late check out. Times are tough. Guaranteed 4pm late checkout takes a room out potentially for two days.
"Times are tough" - yes, every airline and hotel group making record profits suggests that's exactly why these changes are happening. Some people are too gullible for words.
Exactly. I've had to earn my status and points the only way possible: through stays. As a non-US resident, I have no way to get a Hyatt-affiliated credit card or transfer credit card points to Hyatt.
It's disheartening for genuinely loyal members to see the programme gradually diluted by credit card churners who have thousands (some with millions) of points yet know very little about being WoH members.
I have Lifetime Globalist status, which...
Exactly. I've had to earn my status and points the only way possible: through stays. As a non-US resident, I have no way to get a Hyatt-affiliated credit card or transfer credit card points to Hyatt.
It's disheartening for genuinely loyal members to see the programme gradually diluted by credit card churners who have thousands (some with millions) of points yet know very little about being WoH members.
I have Lifetime Globalist status, which I earned slowly over 30 years, mainly because I’m based in Asia, where my stays around the region tend to generate lower revenue when converted to US dollars. Maybe WoH should split US from non-US members into two separate programmes.
I've stayed at both properties and I am guessing that now they will be able to restrict reward usage, raise reward costs and add "resort" extra charges to guests already ridiculous rates.
Widen it's footprints?
Still globally pathetic and imbalanced.
There is a Hyatt Place (Moab) that also claims to be a resort.
Hyatt should just de-flag the PH Sydney. Nothing of value will be lost.
[I wouldn't even begrudge them just killing off the PH brand.]
Agreed. I've stayed there, and apart from the great view of the Opera House it's really nothing special. Kinda like the whole of Sydney, actually - all flash, zero substance.
Was hopng somebody would say it. Sydney is honestly one of the most boring cities in the world
Thanks for this piece, Ben.
I just emailed my travel agent and asked for my stay next month to be changed to the Capella. I've mentioned Marc von Arnim many times before; he used to be the GM at the PH Sydney back when it was good, and is now the GM at the Capella. The PH Sydney been going downhill since Covid (which coincided with Marc's departure), and I wanted to give it one...
Thanks for this piece, Ben.
I just emailed my travel agent and asked for my stay next month to be changed to the Capella. I've mentioned Marc von Arnim many times before; he used to be the GM at the PH Sydney back when it was good, and is now the GM at the Capella. The PH Sydney been going downhill since Covid (which coincided with Marc's departure), and I wanted to give it one last stay for nostalgia. At this point, nostalgia is over.
Fingers are crossed that I can make the change. Thanks again for this piece, because Hyatt is becoming the Southwest Airlines of hotel chains, and this just reinforced that fact. No thank you.
Maybe not as fancy, but Sydney Hilton has a very nice lounge and large rooms. Excellent treatment as Hilton Diamond on points stay.
SQ crew stay there, too, if one is a flight crew groupie.
They actually don’t anymore. They stay at two other (cheaper) properties near Chinatown and Darling Harbour.
Ben, U.S. readers …. you just do not get it do you?
If you pay peanuts for your hotel accommodation, why do you winge when the hotel chains treat you like monkeys?
Who is paying peanuts for the PH Sydney?
Willy, have you tried pay peanuts at The Langham, Sydney? …. :-)
I am very confused. I thought you were referring to the PH Sydney, since this was a piece on the PH Sydney. Are you referring to other properties in SYD?
Sorry to confuse you Willy.
Yes, I was winding up the proletariat with my dig at the points and privileges pirates. I throw in The Langham reference to stir up the conversation …. :-)
Ignoring the fact that this hotel will no longer cost peanuts in points with the latest changes, what about those that pay cash? Paying all that to stay at a "resort" property that has no resort amenities.
To me, the peanuts are what the hotel would have to pay a couple of housekeeping staff to stick around til 5 to clean late check out rooms. When you look at what the property charges per night...
Ignoring the fact that this hotel will no longer cost peanuts in points with the latest changes, what about those that pay cash? Paying all that to stay at a "resort" property that has no resort amenities.
To me, the peanuts are what the hotel would have to pay a couple of housekeeping staff to stick around til 5 to clean late check out rooms. When you look at what the property charges per night and the fact there is nothing resort-ish about them, who are the true penny pinchers here?
Before Covid, everyone sang the praise that Hyatt was the last standing franchise not to go rogue. Now, it is the villain that deserves to be called all sorts of names. Hyatt had fulfilled your wish to widen its footprint worldwide. Who did you think would pay for such expansion? You preach how capitalism contributes to modernization but lack the comprehension behind its gospel. None of you works in the hospitality industry at entry level...
Before Covid, everyone sang the praise that Hyatt was the last standing franchise not to go rogue. Now, it is the villain that deserves to be called all sorts of names. Hyatt had fulfilled your wish to widen its footprint worldwide. Who did you think would pay for such expansion? You preach how capitalism contributes to modernization but lack the comprehension behind its gospel. None of you works in the hospitality industry at entry level and nobody has compassion and empathy for those who do not earn a living wage to support themselves and their families while fulfilling your expectation. It is a common theme when corporate greed devalues hotel and airline loyalty programs, you blame labor costs as the main culprit. By the way, I do not support unions at all because I think they fail to prepare their members to face the harsh economic reality. But what do workers have to protect their interests against entrenched powerful and deep pocket corporations sleeping with corrupt law makers? This change will not affect me at all because I always take the earliest flight of the day and shun western chain hotels.
How’s the view from up there on your pedestal?
I can say that, at least speaking personally, the "wider global footprint" they've gone for has been something I never desired. I've snarked about Hyatt needing to put the flood of resorts into the "Pointless Collection".
Nor is the flood of "luxury" properties - when they introduced Cat 8 as a part of the SLH project, I recall musing that SLH wasn't worth even that change. And Mr. and Mrs. Smith also isn't worth two...
I can say that, at least speaking personally, the "wider global footprint" they've gone for has been something I never desired. I've snarked about Hyatt needing to put the flood of resorts into the "Pointless Collection".
Nor is the flood of "luxury" properties - when they introduced Cat 8 as a part of the SLH project, I recall musing that SLH wasn't worth even that change. And Mr. and Mrs. Smith also isn't worth two cents in the program in my mind.
What I've wanted is more properties in the Hyatt Regency vein plus a modest increase in HPs in areas with no properties. Instead we've gotten "aspirational" properties that could collectively burn down with no impact on the program or the chain from my perspective, "boutique" properties that frequently add nothing but inconsistency in experience, and an increasing attempt to set up budget brands while in denial.
Then again, I wish the "big four" US chains (IHG, Marriott, Hilton, and Hyatt) would look to /cut/ about 10-20% of their properties and a third of their brands with an eye towards purging bad franchisees and ditching boutique clutter.
Not hugely relevant, but IHG isn't American.
globetrotter gets it, however, the proletariat fail to recognise the wisdom of his words.
The "workers" that are being advantaged in the case of the PH Tokyo and Sydney aren't workers at all. They're extremely wealthy landlords who've owned iconic real estate in two of the world's most expensive real estate markets.
They've decided to attempt a loophole to increase their profits by delivering a worse product. The alternative would be to hire more staff to ensure that a room could be turned over in time, even with late check out
People have short term memory.
Before Hyatt started Globalist, it was praised as the best. Then they switch to Globalist and everyone threw shade at it and said that's fine I rather do business with Marriott/starwoods or Hilton anyway. Then we got bonvoyed and everyone said you should be staying at Hyatt anyway because Globalist is where the value is. I guess now we're going to sing the praises for Marriott?
Personally, hashing traveled...
People have short term memory.
Before Hyatt started Globalist, it was praised as the best. Then they switch to Globalist and everyone threw shade at it and said that's fine I rather do business with Marriott/starwoods or Hilton anyway. Then we got bonvoyed and everyone said you should be staying at Hyatt anyway because Globalist is where the value is. I guess now we're going to sing the praises for Marriott?
Personally, hashing traveled for 3 of the last 6 months with zero Marriott, zero Hyatt and a few nights at hiltons I'm glad I only former good money at luxury hotels with smaller names or boutique luxury hotels. I'm done with these big corporations. They're awful and will only get worse. The irony... Of my Hilton stays (with diamond status) I got significantly fewer benefits than booking through Amex. So why bother with loyalty? In fact I think pricing for those 3 big chains are skewed. They compete only among themselves. The smaller hotels are significantly cheaper with better accommodations so why even bother? That's my strategy now. No more big chain hotels and no more airline status. That game is pretty done.
The non-US chains tend to be priced a lot more competitively in relation to independents. Some of the rates I pay for my Accor stays offer unbeatable value in the context of the local market (e.g. in Sao Paulo where they've got a few Mercures done in a sort-of aparthotel style and you get 40+ sq.m. for maybe €70 a night).
With Marriott being Bonvoyed, it could almost be said you've been "sHyatted" with this change along with the recent devaluation to the program.
Well, I am there at the end of next week. We will see.
But I rather suspect that Hyatt’s ten year slide is a function of going from the last chain with substantial chain owenership of properties to going “asset light” and being forced to cater to franchisees.
Now that you know... what are you going to do about it? vote with your pocket or continue to suck at the teats while continue to complain?
Not to mention Park Hyatt Saigon actually expects you to check out of your room to regular room to honor the 4 PM late check out benefit.
Oh, and they don't want to provide any upgrades for a globalist, even if there is availability.
Think it's obvious that these hotels are taking a cue from Hyatt and its watering down of the loyalty program,
That's why after this year, I won't have pursue the Globalist status.
Hyatt Regency CDMX fed me that same crap about changing rooms if I wanted 4pm checkout. Didn't matter because I had an early flight, but it still irked me.
I would consider the hotel to be a Motel. In Sydney every year and I have checked out the hotel and common area. Usually there is a big cruise ship blocking the view to the downtown area - the room picture you show is misleading - go during peak season and the view is the rear of a big ship.
... go during peak season and the view is the rear of a big ship."
It's pretty much year-round, not just peak season.
Got to stay there twice over the years for work. Second time had a room with a great view of the harbor... the first time though got stuck in a ground floor room on the southernmost edge of the hotel overlooking the alley. I didn't even get the pleasure of a cruise ship to block my view!
At least at the Park Hyatt Tokyo, having stayed there multiple times and do love the place, you're...
Got to stay there twice over the years for work. Second time had a room with a great view of the harbor... the first time though got stuck in a ground floor room on the southernmost edge of the hotel overlooking the alley. I didn't even get the pleasure of a cruise ship to block my view!
At least at the Park Hyatt Tokyo, having stayed there multiple times and do love the place, you're guaranteed a great view. But yeah, it's the Humpty-Dumpty Theory of Language and neither of these two places are resorts.
Absolutely ridiculous. I’ve had globalist status the past few years, and decided not to further pursue it. Hyatt is going downhill.
I think this is a much larger issue with housekeeping and their ability to keep up and flip rooms. When you have an aspirational property like this where a lot of elites stay and check out late, that holds a lot of rooms that aren't available to new guests checking in.
Mind you, they aren't cheap though. As if charging this rate is still not good enough in hiring adequate housekeeping staff. If that's the case, then the Caption and HR have more reasons to make themselves a resort.
Oh Corp rate, I hope they charged you normal rate on arrival. I’m sure you cried and cursed like you did above. Then you cried and told them how you’re so important and have globalist status and you’ve NEVER had this happen before.
@Paul
In Chicago some of the hotels call it a "destination fee."
Destination fee doesn't block 4pm checkout though.
... and a 4pm check-out would be charged the 'departure fee' .... /s
Not surprising. The PH Sydney is still the only Hyatt property I’ve stayed at, in all my years as a Diamond / Globalist, that thought it appropriate to email me before arrival asking why my stay included a weekend — and reminding me that my company’s corporate rate couldn’t be used for non-business nights. For f***’s sake…
Had this same thing happen to me a couple of years ago. I ended up not taking the trip, but it was such a poor first impression to pre-warn me about using my corp rate. First and only hotel to ever do that.
Hyatt also rebranding existing resorts into new resorts - The Andaz Mayakoba Resort Riviera Maya into “Alila” trying to mimic IHG six senses concept.
I have some time series data on Hyatt properties including things like the resort indicator. If you want to drop me an email I can share it
Milelion also flagged park hyatt siem reap, which is in the heart of the city lol
How appropriate that they are a flagship property. They carry the flag of what has become another lying, corrupt, thireving hotel company.