Holiday Inn Room Break-In Attempt Caught On Tape

It’s not often that you see video footage of a hotel room break-in attempt from inside the room, so this is quite interesting…

Thieves try to open Holiday Inn room door

As flagged by View from the Wing, NBC Bay Area has the story of a recent room break-in attempt at a Holiday Inn in San Jose, California. A woman who was traveling on business was inside her hotel room, when she suddenly noticed that someone was trying to break into her room.

Specifically, someone was using a device that can be slid under the door and then moved around, in an attempt to grab the door handle and open it from outside. It almost looks like an extended coat hanger with pieces attached to it. I’m not sure if this is ever used in an official capacity by hotels (maybe if key cards stop working and/or there are electrical issues), or if this is purely designed for attempted break-ins.

Presumably the robbers were trying to access an empty room, though in this case the guest was occupying the room. I’m impressed by how quickly she acted, since understandably many people might be confused in situations like this. She moved the device around so that it couldn’t get onto the door handle, and at the same time called the front desk.

Hotel workers ended up confronting a man and woman. These are the same two people that the guest had seen earlier through the peephole, when they attempted to knock on her door (which she ignored). The two people told the hotel employee that they were looking for a friend and had knocked on the wrong door. Unfortunately the duo managed to escape before police arrived, and weren’t identified.

The guest thinks her room was targeted because it was at the end of the hall, so that’s probably where the robbers started. And when they didn’t hear any noise there, they probably thought that was a good room to target.

You can see a news story about the incident below, including an interview with the victim.

My take on this attempted break-in

A couple of thoughts on this…

First of all, this guest did a great job handling this situation. She had her door locked, and she acted quickly when the break-in attempt happened. I think most people would probably be caught off guard in such a situation. So it’s good that she protected herself as well as she did. Then again, I imagine the robbers would have run anyway when they discovered that the room was occupied.

My other biggest takeaway is that I’m a bit confused by the motive of such a robbery, at least in terms of risk vs. reward:

  • Trying to rob a hotel room is extremely risky; you have limited entry and exit points, and typically have cameras throughout the hotel, so it can be hard to get away
  • Trying to rob a hotel room also seems pretty low reward; at most you might get a small amount of cash and credit cards, and some clothes, so is that really worth the risk?

Bottom line

A guest staying at a Holiday Inn in San Jose caught someone trying to break into her room on tape. Specifically, someone tried to use a device to open the door handle from inside. She physically prevented that from happening, while also calling the front desk. The robbers claimed they were “knocking” on the wrong door, and managed to escape.

What do you make of this attempted room break-in?

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Polly Guest

Yep. In California they wouldn’t even get a slap on the hand. Thanks Gavin

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Nightliner Guest

Hotel industry guy here. Some background on hotel door locks and the devices described: Those devices are specific break-in tools. The hotels themselves typically have two ways of opening doors in case of lock failure (electronic locks are battery operated usually). Apart from master keycards, most lock systems have some sort of a portable programming and emergency opening tool which can be connected via cable to a hidden socket on the outside of the lock. In case of electronic failure (or on locks which have no cable but only wireless access, failed due to empty batteries and don't have batteries which can be replaced from the outside), there is always a hidden keyhole which can be opened by a special master key. These keys and would usually be kept in a highly secure place (such as a safe). Physical master key, programming device and certain master keycards will always override the deadlock. Due to security concerns, most if not all door locks will always open from the inside if the handle is operated. This is by design, so occupants can flee the room i.e. in case of a fire. In most modern hotels, the doors will have some form of a lip that drops down to the floor when the door is fully closed. This mainly is for smoke protection in case of a fire outside the room, with the added benefit of also blocking hallway light from shining under the door. In my personal experience, that mechanism often fails over time with either the lip not raising properly when door is opened (resulting in a door that "scrapes" on the floor) or the lip not dropping fully due to either failure of the mechanism or the door, door sill or floor sagging or lifting over time. Those vulnerabilities prompt some hotel chains to always include a secondary inside lock (such as a doorchain) in order to prevent break-ins while a guest is in the room in their building standards. On CCTV making it less easy for a burglar to escape: CCTV systems are indeed present in most hotels, but are typically not monitored live. So the CCTV as such will not necessarily help hotel staff to notice someone appears to be tampering with a door, and also, even on modern systems, most of the time you would get a somewhat blurry image of "generic person burgling a room" after the break-in has been discovered and reported by either staff or the guest. So while CCTV does help with the "what happened" part of the incident, it usually doesn't do too much for the "who did it" part.

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Bagoly Guest

re ease of getting away: Don't ignore the possibility of the burglar(s) being hotel staff, contractors, disguised as contractors, or guests (booking made purely to do burglaries). I'm not suggesting that long-term hotel staff are not trustworthy, but that it is comparatively easy to infiltrate (and leave after a week) Disguised as contractors is probably the easiest - especially if cleaning or similar is contracted out because then other staff expect no continuity of personnel. I remember a Penetration Test firm dressing up as telephone engineers and being waved into the server room ...

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Andreas Guest

Why are there always these openings under the doors in the US? It's annoying because of light coming in under the door, and this video shows another reason not to have these openings. How about installing a threshold?

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Ross Guest

"Tape" ? You must be close to 40. I suppose "footage" is still part of your vocabulary too.

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