While I see some people criticizing British Airways for this, I think the carrier actually deserves a bit of credit, even if this wasn’t a great experience for passengers.
British Airways solves catering problem with KFC
This incident happened on Sunday, July 23, 2023, and involves British Airways flight BA252. This flight was operated by a Boeing 777, and was scheduled to fly from Providenciales, Turks & Caicos (PLS), to Nassau, Bahamas (NAS), to London, England (LHR).
Well, according to passengers onboard, British Airways had a catering issue in Providenciales, as apparently the plane’s catering carts hadn’t been properly chilled, so all the food had to be thrown away. The flight hadn’t just been catered for the short 399-mile hop to Nassau, but also for the 4,342-mile flight to London.
Getting all-new catering for a flight would have caused a massive delay, and I doubt anyone would want to wait several hours for an airplane meal.
So British Airways got creative with its catering. After the flight from Providenciales to Nassau, British Airways had arranged some alternative catering… in the form of KFC. This seemed to consist mostly of several buckets of chicken, to be shared across all passengers.
Based on posts online, it looks like business class and economy passengers ended up with the same allotment of chicken — one piece per person! That was apparently the extent of the catering on this flight. Here’s an Instagram video of the inflight service.
Let’s give British Airways some credit here!
I’ll be the first to pick on British Airways when it’s appropriate, but I think the airline actually deserves some recognition here. In the Instagram video posted above, the person describes this as an “absolute disgrace,” and asks “how do you forget the catering for a 12 hour flight?”
That’s a totally fair question and sentiment, and from a passenger experience standpoint, this is indeed a disgrace. However, I can’t imagine British Airways had much control here. Typically issues like this happen because of something involving the catering facility at the airport, and there’s only one of those. So however this issue happened, it could have probably just as easily happened on another airline.
I can’t imagine any passengers would have preferred to have their flights delayed by several hours or even canceled over food, so trying to find some alternative while minimizing the delay seems like the best option. KFC wouldn’t be my first pick either, but Providenciales Airport probably had limited catering options, especially for the volume of food they needed.
Now, I do think British Airways owes passenger some sort of reasonable compensation for the inconvenience. Furthermore, ideally the airline would have loaded some other types of snacks, for those who don’t want chicken. But still, I think this could have ended a lot worse.
Airline catering logistics are complicated, and sometimes things go wrong. In this case, all the food on a transatlantic British Airways flight had been spoiled. So rather than taking a major delay, the decision was instead made to operate the flight, and the airline just did the best it could with catering, which apparently came in the form of KFC.
What’s your take on this British Airways KFC catering situation?