Air Senegal Ends New York Flights, Pulls Out Of United States

Air Senegal will be ending its route to the United States, which it launched a few years back, as reported by AeroRoutes. I can’t say I’m surprised, and if anything, I’m amazed it lasted this long.

Air Senegal cuts Dakar to New York route

As of September 19, 2024, Air Senegal will be discontinuing its 3,830-mile route between Dakar (DSS) and New York (JFK). The route currently operates twice weekly with the following schedule:

HC407 Dakar to New York departing 4:00AM arriving 9:00AM
HC408 New York to Dakar departing 1:30AM arriving 1:50PM

The airline launched this route back in September 2021. At first, the flight operated all the way to Baltimore (BWI), so the airline operated a tag flight between New York and Baltimore, so it could serve both markets in the United States with a single transatlantic route. However, in January 2023, the airline pulled the plug on the Baltimore tag flight, just keeping the service between Dakar and New York.

Another interesting twist with this route has been that it has been operated by a wet leased aircraft. Senegal doesn’t have a Federal Aviation Administration (FAA) Category 1 safety rating, meaning Senegal-registered aircraft can’t operate flights to the United States.

While Air Senegal had two Airbus A330-900neos in its fleet, one of those planes was technically registered in Malta, to wet lease operator Hi Fly Malta. So that plane had been used for service to the United States, with a Hi Fly crew.

Air Senegal Airbus A330-900neo

However, in November 2023, that jet, with the registration code 9H-SZN, was parked. It’s my understanding that the aircraft is being reregistered in Senegal, so it can be used on other routes, without needing to use another operator. Meanwhile the New York service has been flown with other wet leased Hi Fly aircraft.

Hi Fly Airbus A340-300

I’m not surprised this route didn’t work out

Air Senegal (in its current form) only launched operations in 2018, and is a government owned airline. It seemed pretty clear to me that the motive for this route was prestige rather than profitability:

  • The aircraft utilization for this route is horrendous, as the plane sits on the ground for more than 16 hours with each trip
  • A route is especially expensive to operate and hard to justify when you’re leasing a plane from another airline, as you know what the direct costs are
  • Air Senegal didn’t establish any codeshare agreements in the United States, to increase passenger numbers, so it provided little reach in the United States beyond New York
  • Air Senegal is competing directly with Delta in this market, and Delta has a lot more connectivity in New York, more frequencies, and a better reputation
  • Air Senegal has consistently averaged a load factor of well under 70% on the route, and in some periods, even well under 50%

Why is this route suddenly being cut now, when presumably it has lost money for the past three years? Several months ago, Senegal appointed a new president, who demanded an in-depth financial audit of companies owned by the state, to make sure they were spending money responsibly.

I have to imagine that wasn’t a pretty exercise for Air Senegal, and that’s why we’re now seeing this route cut.

Air Senegal Airbus A330-900neo business class

Bottom line

As of September 2024, Air Senegal will discontinue its flight to New York. This was first launched in September 2021, though it’s pretty clear the airline hasn’t made any money in the market. With Air Senegal under increased financial pressure from the government, it’s pretty clear why this route is being axed.

What do you make of Air Senegal cutting New York flights?

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Paschou Guest

Can passenger get back their refund, I suppose to travel with Air Senegal on February, 2025 I already pay for my ticket

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Al Guest

I flew with them once and they screwed me over viciously with repeated delays followed by an ultimate cancelation; as well as multiple delays on the return, resulting in me returning some 14 hours later than scheduled. In both directions, their Customer Service practices were abhorrent. FOOLISHLY, I chose to give them a second chance, and booked another round-trip flight from JFK to DSS and, again, they screwed me and the other passengers, flatly refusing to give us any true information about what was going on and when, if ever the flight would get out. Several hours late, we eventually got out. Then on the return, we got screwed and ultimately had to get bussed to some place that was supposed to be a hotel, but much more closely resembled an abandoned mine shaft - replete with tumbleweeds and rooms without working AC or televisions! We stayed there for about 6-7 hours (after the multiple delays we had at the airport before we were bussed out), and were treated to a bread sandwich before we left. I operate a tour company that brings Americans to Senegal to experience the country, its culture, and its people. And I was forced to patently refuse to book any of my groups on Air Senegal - opting instead to pay between 2-3 times the costs to fly on Delta, due to Air Senegal's chronic unreliability and abysmal service. I just couldn't risk my business and my customer's experience with me, with Air Senegal's track record. And, as if those experiences were not enough, I later found myself needing to travel to Banjul, Gambia on business and took a chance booking Air Senegal on that route - figuring their domestic operations must be much better than my international experiences, lest they would not have been able to stay in business for any length of time. *** WRONG!!! *** While going to BJL was almost painless, my route back was tragic - through no fault of Air Senegal. My car service vehicle broke down enroute to the airport; and, after some roadside assistance proved unhelpful, the company was eventually able to get me a replacement vehicle to carry me the remainder of the way to the airport - ultimately resulting in me needing to do a full sprint to the check-in counter with my laptop and two full pieces of luggage physically taxing me on my run. I arrived at the counter 3 minutes beyond the 90 minute cutoff time to check and begged and pleaded with the agent to allow me to make that plane. It was late; there were no lines at Security; and I would have thought that - since I could have made the flight without causing any delay - the agent might have been sensitive to the ordeal I had just endured, trying to get there, and would have allowed me to get on the flight. *** WRONG!!! *** He was pretty indifferent to my plight and flatly refused to let me check-in. In fairness, I can't complain TOO loudly here because I WAS 3 minutes late; but I thought that Teranga or Customer Service inclinations might come save me, but no help came. So I sat there and listed to the boarding calls for two hours before the aircraft closed and departed. The young lady working the ticket counter at Air Peace rolled her eyes at the gentleman and muttered about her not understanding why he was acting that way, with us all knowing that I could have easily still made that flight. And, after a couple hours, I had to purchase a counter ticket to fly on Air Peace. OUCH!! THAT was expensive! And by the time I ultimately arrived in Dakar, my hotel had closed for the night and I was almost forced to sleep outside until the following morning, but my cab driver pittied me and put me up for the night/morning. Thanks for the memories, Air Senegal! And thank you Macky Sall.

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Jeff bab Guest

This is good news I am so happy air Senegal is pull out from the Dakar jfk airport line I will never miss this airline company I present my condeleances I hope in future they will learn from they mistake and learn how to respect they customer's goodbye air Senegal

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khadijah Guest

I have an Air Senegal ticket for October 18th from JFK to Dakar. Air Senegal did not inform me of the flight cancellation. I just happened to be looking up a flight for a friend in November and saw there there were none - zero! They better make this right. If anyone has a remedy, please advise.

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Rukiatu Levi Guest

Not happy about this - I always travel Air Senegal to go to SL even though sometimes it was not the best but I prefer them since it’s African base. Am gonna miss Air Senegal I use to personally tell Sierra Leoneans to use them

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