Man Banned From A Hilton For…

Via The Telegraph:

A man has been banned from a hotel for life after replying to a question about pets by telling staff he had a ”large snake in his trousers”.

Jason Payne, 35, made the joke as he filled out an online form to book a night’s stay at the Hilton in Basingstoke, Hampshire.

But under a section asking if he had pets he wrote the only animal he has is a ‘large snake in my trousers’ adding ‘hope that’s okay’.

The IT technician spent the night there on February 8 2014, but later received an email advising him staff wouldn’t let him stay there again.

Mr Payne was told the language was “abusive” and “neither appropriate nor funny” and banned for life.

The email from the front office manager apparently read as follows:

”After your recent stay with us here at the Hilton Basingstoke Hotel, I am sending you this email in regards to comments found on the booking.

“As an employer, we are not willing to accept that our team members are ever put in an uncomfortable situation, due to the abusive language a guest uses talking to them, writing to them or even on the booking form they fill in online.

“As you will understand, the booking comment made on your booking: ‘There’s a large trouser snake in my trousers. Hope that’s OK’ is neither appropriate when making a hotel booking, nor is it funny.

“At reception, the team members are required to confirm any requests or comments the guests have made in their bookings, which means any comment you make will most definitely get read (out), and I cannot interpret putting a comment like this onto a booking in any other way than trying to embarrass the person who will read it.

“As a hotel, like any other employer, we do not accept this kind of harassment of our team members and I would therefore like to let you know that we will not be able to accept any future bookings from yourself. ”

“Yours sincerely, Cathrin Wurst, front office manager.”

So clearly the guy is 35 going on 14. Beyond that, I’m not sure why he’d want to make this public, because surely you wouldn’t want your name associated with that joke for the rest of your life. At the same time, do you think a joke you’d expect from a 14 year old boy is a reason to be banned from a hotel?

Curious what you guys think!

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JT Guest

Hotels share ban lists, and they aren't always nice about telling you are banned until you actually fly to the destination, catch a cab over, and show up. This happened to me at an aqua hotel in Hawaii. My "crime" was taking a video of a hotel employee's lousy customer service upon check-in in Hawaii on a pre-paid booking. I didn't curse her out or anything. I asked for a manager, who wasn't there, so I decided to get out my camera. She was apparently embarrassed by her behavior, since she called the police and tried to get them to make me delete it. (The did not.) Ironically, the hotel had a fixed camera at the check-in counter, but I didn't ask the police to make the hotel erase its memory. The hotel apparently wants to have it both ways. I immediately booked another room at a different hotel, only to find out that it was part of the same chain, despite no similarity in name. You don't find out your banned until you actually show up in the lobby, which doesn't seem fair. Now aqua has been bought by Marriott, and I wonder if I am banned there too. The credit reporting bureaus are regulated to keep a single error (perhaps by someone inside the credit card company) from getting you banned by all creditors. There need to be similar regulations for shared hotel blacklists. Otherwise any misbehaving hotel employee can credibly threaten to get a frequent business traveler forever banned from a large number of hotels, and it will mess up his trips because he won't know until he arrives.

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Ivan Y Diamond

Don't feel sorry for the person in question. Perhaps, this kind of humor is more acceptable in the UK but here in the US I don't think anyone would willingly try to spread the word about the fact they were banned from a place of business due to inappropriate sexual innuendo.

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Jig Guest

Actually, now having read the FT thread and some of the 'news' articles Mr Payne encouraged the tabloids to write and his attempts to gain further notoreity on FT asking for questions and making blanket statements on sexual innuendo being totally fine in the workplace, I now feel I have a pretty good idea that this one incident pretty accurately reflects Mr Payne's general character. As the Brits say, what a wanker.

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Jig Guest

This guy's opinion is that the same things that are not allowed in the US as basis for employment discrimination are a good guide for what is unacceptable as humor in a client/provider role. So, no sexist or racist humor is reasonable when interacting with airline, hotel or other service personnel. Good on the manager for dealing firmly with this issue. Really sorry representation of this blog's readership based on most of the comments here; how would you feel having someone make such comments to your mom, sister, daughter, wife? I make no broad judgement on Mr Payne's character based on one incident, but let's say it's not a good starting point for his Internet presence.

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Sophie Guest

I find it telling that most of the women (me included) support the manager's decision (or at least her decision to do something) and most of the men find it unwarranted. As a woman working in a male dominated industry, I've heard plenty of lighthearted innuendo, but some guys just take it too far. His comment was creepy, immature, and could easily make a woman uneasy. Guys, this behavior doesn't belong in anyone's workplace. If we continue to laugh off this type of behavior, then there's no incentive for things to improve.

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