Early last week I wrote about IHG Rewards Club’s sneaky announcement about some hotel category changes they’re making, which kick in for bookings as of May 1, 2015.
They buried these changes in the bottom of the frequently asked questions about some changes they’re making to their elite program.
As they explained the changes:
Are the point requirements for Reward Nights changing?
Our point requirements are changing slightly for 2015, effective 1 May 2015. We’ll be raising less than 300 hotels by 5,000 or 10,000 points and we’re lowering about 150 hotels by 5,000 points. The overall point requirement of 10,000 to 50,000 points for all Reward Nights is not changing.
The lack of transparency really pissed me off:
- IHG Rewards Club is saying that properties will change categories, though isn’t revealing which properties
- IHG Rewards Club clearly tried to hide this change; rather than including it in the announcement itself, it’s instead buried at the bottom of some FAQs
The good news is that IHG Rewards Club has listened to our feedback, and has now revealed the list of hotel category changes. IHG Rewards Club claims the changes will also be posted online a few days before they take place (why they’re not doing it sooner is beyond me, and also disappointing).
Here are screenshots of the property changes (feel free to click on them to see them in more detail):
As expected, these changes ultimately aren’t a huge deal, given that fewer than 10% of properties are changing categories. I still detest the way they approached these changes. At least under pressure they released a list, rather than leaving us completely blind until the changes kick in.
If you’d like to redeem points at a property going up in price, I’d highly recommend doing so before May 1, 2015. Even reservations for stays on subsequent dates will be honored, as long as the booking is completed before May 1, 2015.
Are there any category changes on the list which surprised you?