My Unusual Hilton Diamond Suite Upgrade…

Have you ever literally laughed out loud when you opened the door to your hotel room? Well, that just happened to me, during my most recent hotel stay.

“Thanks for being a Diamond, we’ve upgraded you to a suite”

During my Aer Lingus & Iberia A321XLR adventure, I had a night in Dublin, and decided to stay at the Hilton Dublin Airport (more on that in a bit). At check-in, I was told “thanks for being a Diamond, we’ve upgraded you to a suite.” “That’s very kind, thank you so much,” I responded.

Then I opened the door to my suite, and couldn’t help but laugh. Below is what the living room looked like (if you can even call it that)…

Hilton Dublin Airport suite living room
Hilton Dublin Airport suite living room

…and then below is the bedroom.

Hilton Dublin Airport suite bedroom

Of course I get what’s going on here. This is some sort of a family suite, and the idea is that the living room can be configured to accommodate more guests. However, there were two things I found funny:

  • Typically you’d think that the default would be for this to be configured as a living area with couches, and it would only be turned into this setup upon request; admittedly I got a free upgrade, so that might be why they didn’t care to change it back
  • I don’t think I’ve ever seen a living room with two side-by-side couches that convert into beds, in quite this way

Even beyond the strange configuration, there were some other things I found to be odd. There were two sets of balconies, but the doors were locked, and they had “spikes,” presumably to keep birds away. It felt a bit like being in a jail, in terms of not even being able to crack a window open.

Hilton Dublin Airport suite balcony
Hilton Dublin Airport suite balcony

The shower setup also left a little to be desired.

Hilton Dublin Airport suite bathroom

But wait, y’all told me not to stay at this hotel?!

When I tentatively planned this trip, I booked the Hilton Dublin Airport. But then when I wrote about what I had booked, several of you warned me not to say at this property, and that it’s outdated. I appreciated the feedback, so I decided I should rebook my stay, and go somewhere else instead.

Unfortunately I found the choices to be very limited — the Hyatt Centric was sold out, the two popular Marriotts were charging 800 EUR per night, etc. In the end, I decided I’d just stick with the Hilton, given that I’d be leaving at 3:30AM. And hey, sometimes it’s fun to review a not-great property as well.

Indeed, the Hilton Dublin Airport is more than a little outdated, and I wouldn’t necessarily recommend it. However, at least the staff were friendly.

Hilton Dublin Airport hallway
Hilton Dublin Airport condition

Bottom line

I was grateful to receive a suite upgrade at the Hilton Dublin Airport on account of my Diamond elite status, since suite upgrades aren’t necessarily that consistent with Hilton. That being said, the room setup left a little to be desired. Since I was traveling alone, the two extra beds didn’t exactly do a whole lot for me. The whole thing gave me a laugh, since I was caught off guard when I opened the door.

What’s the most unusual room upgrade you’ve received?

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Seat1C Guest

I've stayed there a few times as a Diamond, and last time got a suite like yours - though the extra beds weren't made up. They were just pushed back against the walls leaving a huge open space - no table or whatever. The hotel's main advantage is that it's usually cheaper than the on-airport hotels, but the downside is that if you want a cab from the airport the drivers get a bit annoyed.

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DKB Guest

This is beside where my Grandmother lives, I drove by today. I can't believe you chose to stay there!! It's not exactly a nice area. A man used to beg between at the cars at the traffic lights outside for money for an operation , he looked badly disabled and did well. A video came out then of him walking normally the same day he was begging and he hadn't been seen since. At least you got a good story I guess.

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Pete Guest

Oh, my… that view really is quite “Supermax”, isn’t it!

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STEFFL Diamond

… “ I wouldn’t necessarily recommend it.” … :-) i like that! … Dublin sure needs a lot of upgrade itself when it comes to Hotels in town. Oh my, hope the add. Honors points made up for the sort of non necessary recommendation at DUB?!

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Nino69 Guest

I’ve stayed three times at this property and echo all the comments. The latest stay I couldn’t resist and unload on all the issues I faced at each of those stays. 1) This hotel does not offer wash cloths just bath towels and oversized hand towels. I asked why in my review and was told: “if you want wash cloths you need to ask for them. We don’t place them in the room to cut down on laundry” WTF?!?! 2) You can only have ALL the lights on or off. There is no way just to have a side light next to the bed on to read. They ALL have to be on. I asked in my review WHY!?!? The response “yes, we are aware of this but have limitations on each room’s electrical system and we are looking into this.” Wow, that gives me comfort sleeping in this electricity challenged building! 3) Points and stays not posting. All three stays I had to contact Hilton Honors to get my points and nights credited. Received a “We are sorry you had to do this” reply. Again, this is one of the least offensive properties at Dublin Airport. I will try the Radisson next time around and forgo my Honors Points.

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