Hyatt’s Brutal Second Quarter Financial Results

It’s a tough year for the travel industry (and many other industries, for that matter). I’ve written in the past few weeks about the second quarter financial results of some major airlines. Well, this week Hyatt reported its second quarter results, and I wanted to take a look at those as well. In particular, I’m fascinated by the relative performance of different Hyatt hotel brands.

Hyatt revenue is down 89.4%

Hyatt has reported a net loss of $236 million for the second quarter of 2020, compared to a profit of $86 million during the same quarter last year (that represents a 376% decrease). Hyatt’s revenue per available room decreased by 89.4% compared to the same quarter last year, which is also brutal.

There are a few interesting highlights:

  • Revenue per available room bottomed out in April, and has increased every month since then
  • Greater China has lead the recovery for Hyatt, and hotels there were up to 57% occupancy by the end of July; excluding Hong Kong, Macau, and Taiwan, hotels there reached 65% occupancy by the end of July
  • As you’d expect, increased demand is largely from leisure travelers, rather than business travelers
  • Preliminary reports suggest that Hyatt has seen a 76% decrease in revenue per available room for the month of July
  • Despite the current situation, ten new hotels opened in the second quarter, adding a total of 1,879 rooms; there has been a 5.8% net increase in rooms compared to the second quarter of 2019

Hotels in China are seeing the fastest recovery right now

How have different hotel brands performed?

I wanted to briefly touch on some of the data I found to be most telling, as Hyatt has shared RevPAR, occupancy, and ADR. For those of you not familiar with these terms:

  • RevPAR is the revenue per available room across the hotel; it’s calculated by dividing room revenue by the number of rooms
  • Occupancy is simply the percentage of rooms that are occupied at a hotel
  • ADR is the average daily rate, or the average rate that’s paid for the rooms that are actually occupied (this doesn’t account for rooms that aren’t occupied)

Here’s a look at how performance differed across Hyatt brands:

There are a few things that stand out to me:

  • In general limited service hotels seem to be performing better in terms of revenue per available room and occupancy
  • I know a lot of people have asked why hotels aren’t discounting rates more given how empty hotels are, but this shows that rates are being discounted significantly; average daily rates are down anywhere from 27% (at Park Hyatt) to 55.5% (at Andaz)
  • Limited service hotels haven’t seen rates drop as much as upscale/luxury hotels
  • Hyatt Centric is performing the worst when it comes to revenue per available room and occupancy, and that’s probably just a reflection of these hotels mostly being located in major cities, while many people have started traveling to more rural areas

Andaz hotels saw the biggest drops in room rates

Bottom line

The hotel industry is suffering right now. Not only are people not traveling nearly as much as before, but people who are traveling are largely staying with friends and family. With a business travel rebound nowhere on the horizon, hotels have a tough road ahead of them.

Data from Hyatt shows that rates have dropped significantly, and despite that hotels are still empty. It’s not surprising that limited service hotels are doing a bit better than full service hotels right now, given the kind of travel that people are engaging in.

Are there any aspects of Hyatt’s results that surprise you?

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Janet Gold

Hyatt Regency in Hakone seems to be doing ok. Keeping in mind they are limiting occupancy to 50%, it is sold out for this Friday. We are staying Saturday to Tuesday, so we will see how it is on weekdays. We will stay at the Park Hyatt in Niseko in early September for about $200/night in a suite. Overall that seems like a bargain.

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Kiwi Gold

Make sure the calculation of metrics is fully understood, some jurisdictions such as California are requiring rooms to be empty for 72 hours after a room has been used, are those nights being included in the ADR calculation? On a 1 night $400 stay that becomes a $100 ADR

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Matt S New Member

As one of the very few to have some long term travel work right now (6 weeks in 5 cities) between July and August, I can say with certainty that prices are way down in general. I have complete flexibility with my choices and get reimbursed. Everyone has different needs and goals from their work travel, and I have often changed hotel chains for a variety of reasons. I was pretty fixed on going out of my way to do all IHG stays for their 4x promo and to rack up a ton of points, but then Hilton said they would count all nights this year towards next year's status, and with prices down so low I've been able to book their 2x nightly point rates to go along with promos and other point earnings. Hyatt just hasn't fit my travel patterns in a few years. Finding Hilton properties in Alexandria near DC for average rates under $150 (including tax) and Buckhead Atlanta region is pretty insane for people who know these areas. For me, the biggest downside to hotel stays has been the food offerings. Most places I've been have had no good breakfast options. I stayed at a full service Hilton in Columbus, OH that was giving a cold bagel and cream cheese with bagged muffin and orange juice/coffee. The Homewood Suites I stayed at was similar for breakfast and evening reception was a few choices at best. My co worker who likes Marriott properties was given a bagged breakfast with 2 old looking pieces of fruit at a Renaissance, and the Fairfield he stayed at was advertising IHOP as their breakfast option on the website, but when he arrived they said it was not offered, ebve though Ihop was open. We all understand the new precautions. It is something to consider for anyone who travels now - look ahead, read the website, and call to speak to a front desk employee if you want to know what is really going on.

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upstater Guest

I feel sorry for the billionaire Pritzker family. How will they make ends meet? Meanwhile, let's cut off that extra $600 per week the maids, cooks, desk and waitstaff get. They need to try new occupations, like nanotech or drones.

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Samo Guest

I'm not surprised full service hotels are struggling more. With chain hotels switching to pretty much no-service across all brands, there's very little incentive to pay extra for a full-service hotel. There's just no value, I'd rather choose a larger room in a chepaer hotel, as I get the same (none) service anyway. I'm currently planning a staycation in Prague and I was looking into booking Hilton but upon reading about all the restrictions they have in place, I realised it's not worth the price, even despite their fairly low rates at the moment. I can get a local property for half a price and with proper service instead.

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