Hyatt All-Inclusive Resorts In Mexico: Redemption Clarification

On Thursday Hyatt confirmed the Gold Passport redemption rates for Hyatt’s new all-inclusive properties in Mexico:

  • The first property is the Hyatt Ziva Los Cabos, which opens on November 1, 2013. It’s a 600+ room mega resort for families.
  • The Hyatt Zilara Cancun will open shortly thereafter, on November 15, 2013. This will be an adults  (16+) only resort and have about half as many rooms as the Los Cabos property, so will be a bit more exclusive.

The redemption rates seemed reasonable at 20,000 and 25,000 points per night, respectively.

The big question was how much they would charge for additional guests given that it’s an all-inclusive property. Well Hyatt has now officially posted the redemption chart for the two all-inclusive properties in Mexico:

Hyatt

While the rates of 20,000-25,000 points per night for double occupancy seem reasonable, the points required per additional guest seem excessive.

  • So basically if there are two people in a room at the Hyatt Ziva Los Cabos it costs 20,000 points
  • If there are four people in the room it costs 40,000 points
  • At that point you might as well get two rooms, which would cost the same

That doesn’t make any sense.

Furthermore, while kids two and under stay for free, the cost per additional guest beyond that is the same, regardless of whether it’s a three-year old or adult. That doesn’t really seem fair to families.

For example, pulling up a random date at the Hyatt Ziva Los Cabos I see a rate of $329 for two adults:

Hyatt-Ziva-Los-Cabos

Meanwhile for two adults and two children the rate is $461, which isn’t even a 50% premium:

Hyatt-Ziva-Los-Cabos1

Meanwhile when redeeming points you’d be paying a 100% premium for the two children.

Anyway, I realize Hyatt is new to the all-inclusive market, so my hope is that over time they’ll reconsider those redemption rates.

Paid rates at these properties are generally quite reasonable, so unless you’re going over peak season you’re probably best off paying cash.

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S Guest

Are the bonus certs from signing up the Chase Hyatt card valid for these hotels?

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lucky OMAAT

@ Andy -- They include all meals and even alcohol.

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Andy Guest

@Lucky, Q1: all-inclusive includes breakfast and dinner? Anything else? Q2: I agreed with Robert Hanson that, considering Hyatt points are much harder to earn than Hlton and Marriott points, I would consider 20K points is already expensive. I earn 10 points + 50% plat bonus + arrival bonus (200pt - 1000pt) per dollar room rate at Marriott and Hilton. Hyatt offers 5X + 30% bonus (15% for plat) only?

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Robert Hanson Diamond

@Lucky Well, when you put it that way... I didn't think at all about the business model, just the consumer viewpoint. 3K a night more than the Park Hyatt Vendome to queue up for the buffet and to have "non-premium alcohol" stocked in my room {which I can cheaply buy at the local supermercado) may well make sense to the Hyatt accountants. Considering how expensive it is for me to acquire Hyatt points, it doesn't make sense personally. If I was sitting on a huge stack of Hyatt points, and because of work or family needed to go during peak season, I'd no doubt feel differently about it. And of course your "reasonable" comment was based upon Hyatt accounting, not my personal situation. Viewed that way, it does make sense.

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lucky OMAAT

@ Kalboz -- They're the rates listed above. If the children are over two they'd have to pay the supplement of 10,000 points per kid per night at the Hyatt Ziva.

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