LoyaltyLobby notes that Hilton has updated their policy when it comes to “do not disturb” signs. As of now this only seems to be an internal memo to hotels, so it might be a while before this is implemented globally. With these changes, hotels need to update their guest directories to contain the following language in the guest privacy section:
“We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room.”
Then hotels’ “unable to service” cards must contain the following language:
“We understand and respect your need for privacy. The hotel reserves the right to visually inspect all guest rooms every 24 hours to ensure the well-being of our guests and confirm the condition of the room. If service is refused for this length of time, a member of hotel management will check on the guest room.”
There’s a difference between reserving the right to inspect a room every 24 hours, and saying that a member of hotel management will check on the guest room if a “do not disturb” sign has been up for 24 hours.
Hotel employees are also encouraged to report any “suspicious behavior,” which includes the following:
- Guests overly concerned about privacy
- Guests refusing room cleaning for extended period of time
- Those taking photos and notes about the hotel
- Switching rooms number of times
- Requesting specific rooms
- Extended use of DND sign
- Using cash for payment
- Guest doesn’t leave the room for extended period
- Guest leaves the room for extended period
I think it goes without saying that this is in response to October’s Las Vegas shooting, which left 58 people dead and 500+ injured, as a man shot at a crowd from a hotel room. The argument is that if someone had checked on the room more often, maybe they would have known about all the weapons he had in there.
As far as I know, Hilton is the first major global hotel chain to change their policies following the shooting, though we’ve seen lots of smaller hotel groups update their policies.
While I’m someone who often declines housekeeping for more than 24 hours at a time, I can still see the logic behind this policy change, and support it. However, I think their list of “suspicious behavior” is a bit much. Taking photos or cash payment are considered suspicious (not that I’d ever pay with cash)? Hmmm…
What do you make of Hilton’s new “do not disturb” policy?