On the plus side, I was traveling with mom today from Washington Dulles to Tampa, and the flight ended up needing a dozen volunteers. That means $800 in travel credits for the two of us. Unfortunately the level of customer service I experienced in conjunction with the bump was abysmal, to say the least. It makes this look like good customer service:
https://www.youtube.com/watch?v=bqjSGuwHH8A
Stay tuned till tomorrow for the full story. 🙂
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