The European Union has the most consumer friendly policies when it comes to what passengers are entitled to in the event that their flight is significantly delayed or canceled. For example, if your long haul flight is delayed by at least four hours, you could be entitled to 600 Euro cash, which is huge. In this post, I’d like to go over everything you need to know about how this policy works.
In this post:
What is EC261 flight delay compensation?
Regulation EC261/2004 (EC261 for short, though often incorrectly referred to as EU261) is the European Union’s official rule that dictates what airlines owe passengers in the event of flight delays or cancelations. This can include everything from cash compensation, to hotels, to meal vouchers. This is truly the most generous protection you’ll find anywhere in the world when it comes to airline passenger rights.
Europe flight delay compensation basics
Under what circumstances are you entitled to compensation in Europe if your flight is delayed or canceled? As you might expect, this can be difficult to understand at times, since rules differ based on the airline you’re flying with, the cause of the delay, etc. In this post I’ll go over all the details.
Which airlines & countries are covered by EC261?
EC261 rules apply in the following situations:
- If you are traveling from a European Union airport on any airline
- If you are traveling to a European Union airport on a European Union-based airline
In other words:
- If you’re flying from Frankfurt to Newark, EC261 would apply regardless of whether you’re traveling with Lufthansa or United
- If you’re flying from Newark to Frankfurt, EC261 would only apply on Lufthansa, and not on United (since United isn’t a European Union-based airline)
A few more things to note:
- Even though Norway and Switzerland aren’t in the European Union, EC261 applies for these countries as well; furthermore, the United Kingdom has separate rules that are almost identical to EC261
- You’re only eligible for EC261 coverage if you have a confirmed reservation, and are traveling on a revenue or award ticket (in other words, staff travel or other industrial discount tickets don’t qualify)
- Frustratingly, EC261 doesn’t apply if you’re merely connecting in the European Union between two other destinations; for example, it wouldn’t apply to a New York to Paris to Johannesburg itinerary

How much money is EC261 compensation?
The amount of cash compensation you’re entitled to under EC261 varies based on the length of the flight… sort of:
- If your flight covers a distance of under 1,500km (930 miles), you’re entitled to 250 Euro compensation if you’re delayed by at least three hours
- If your flight covers a distance of 1,500-3,500km (930-2,200 miles), you’re entitled to 400 Euro compensation if you’re delayed by at least three hours
- If your flight covers a distance of over 3,500km (2,200 miles), you’re entitled to 600 Euro compensation if you’re delayed by at least four hours
So as you can see, the longer the flight, the longer the delay has to be in order to get compensated. However, you’re also potentially going to get more compensation. There are a couple more details to be aware of:
- A delay is calculated based on the time that you arrive at your gate and the doors open, rather than based on when you touch down at your destination
- Furthermore, the delay is calculated based on how late you reach your final destination; if you’re flying from Berlin to Frankfurt to New York, and your Berlin to Frankfurt flight is delayed by an hour and causes you to miss your connecting flight and arrive in New York at least four hours late, you’d be entitled to cash compensation

Which delays qualify for EC261 compensation?
If you’re looking for compensation through EC261, you’re entitled to that for any delay or cancelation that isn’t due to “extraordinary circumstances.” The issue is that this can be a bit of a gray area, and airlines have been known to play games. That’s because what constitutes “extraordinary circumstances” isn’t explicitly defined.
As a general rule of thumb:
- Weather delays, air traffic control delays, delays due to strikes outside the airline, delays due to political instability, diversions due to medical issues or unruly passengers, etc., would be considered extraordinary circumstances, so EC261 compensation wouldn’t apply
- A mechanical problem, a late inbound aircraft, a crew related delay, a strike directly at the airline, etc., wouldn’t be considered extraordinary circumstances, so EC261 compensation would apply

Do flight cancelations qualify for EC261 compensation?
Not only does the above compensation apply if your flight is delayed, but it also applies if it’s canceled. EC261 compensation applies in the event that your flight is canceled within 14 days of departure. If your flight is canceled further out than that, then the compensation wouldn’t apply.
Furthermore, as is the case with delays, extraordinary circumstances are excluded from being eligible for compensation.

How do you claim EC261 compensation?
Claiming EC261 compensation is potentially the tricky part, as airlines often do everything in their power to get out of paying this compensation. There are two general ways you can approach this:
- You can contact the airline to try to claim EC261 compensation, and some airlines have forms on their websites through which this can be done
- You can use a third party service that helps consumers with this, though they usually take a significant cut; I’ve never used one of these so can’t personally vouch for any, but you can easily find them online
I’d always recommend doing everything in your power to request the compensation directly, so you can keep the entire amount. If you’re going to claim EC261 compensation, there are a few things to keep in mind:
- This isn’t something you need to do at the airport, so don’t take this up with airport staff, but rather take it up with customer relations after the fact
- I’d recommend keeping as much documentation as possible, including taking pictures of the flight status page reflecting the delay, keeping boarding passes, etc.
- Expect that airlines may try to do everything in their power to get out of paying this compensation; this can include claiming that there were “extraordinary circumstances,” just not responding for a long time, etc.

Does EC261 cover hotels & meals?
Not only does EC261 offer cash compensation in the event of a delay or cancelation, but it also offers passengers other forms of assistance, including:
- Hotel accommodation in the event of an overnight delay, including transport to and from the hotel
- Meals and refreshments
- Two telephone calls or emails
This should be offered proactively in the event of a significant delay or cancelation. There’s no promise of how efficiently any of this will be offered, though. For example, if you have a flight canceled at an outstation (non-hub airport), you might have two agents trying to work on hotels for hundreds of passengers, which could take hours. So be prepared to be patient.
What’s also nice is that the duty of care applies even if the delay or cancelation is due to extraordinary circumstances. So if your flight is delayed overnight due to weather, you’d still be owed a hotel room and meals.

What about delayed & lost bags with EC261?
EC261 doesn’t directly dictate what compensation is required for delayed and lost bags. Instead, the Montreal Convention sets minimum standards for compensation in these regards. Generally speaking:
- You’re limited to $1,700 in compensation in the event of lost luggage
- You can be reimbursed for necessary expenses due to delayed luggage, though you’ll only be reimbursed at the rate of 50% for things you can continue to use (like clothes), while toiletries and single-use items will be reimbursed at 100%
- Airlines have a lot of discretion regarding what they consider reasonable and necessary expenses
Some countries have more generous policies than that. For example, the United States Department of Transportation (DOT) regulations are more generous for flights involving the United States. Under those rules, you can be compensated up to $3,800 for lost bags on domestic flights, and you can also be fully reimbursed for necessary expenses due to lost bags (rather than just 50% for items you can reuse, under EC261 regulations).

Should EC261 compensation impact how you plan travel?
As I said, EC261 is the most consumer friendly government regulations out there when it comes to flight delays and cancelations. In the United States, airlines can delay your flight by 12 hours or cancel your flight, and you’re entitled to exactly zero dollars compensation. So it’s great to see that in at least some part of the world there’s some protection for consumers.
EC261 compensation certainly makes me feel less frustrated in situations where my flight is delayed or canceled. But I think there’s also an interesting angle here in general, which might put consumers at ease.
Many European airports have unrealistically short minimum connection times, and then they encourage passengers to book very short connections. Often people will misconnect, though perhaps one silver lining here is that you could end up getting EC261 compensation.
As mentioned above, the length of the delay is measured based on how late you arrive at your final destination. Say you’re flying Lufthansa from Chicago to Munich to Berlin with a 45 minute connection. If your Chicago to Munich flight is delayed by an hour (causing you to misconnect), and you end up being rebooked on another flight that gets you to Berlin more than four hours late, you’d be entitled to 600 Euro cash compensation.
That certainly takes the sting out of misconnecting a bit…

Are changes coming to EC261 regulations?
While nothing has officially been decided on yet, it’s worth noting that the European Union is planning changes to EC261 regulations. A majority of transport ministers in the European Union support EC261 reform, though nothing has been unanimously agreed upon.
No matter what reform we do see, it seems likely that it’ll be less generous than the current policies. For one example, one proposal calls on a maximum of 500 Euro compensation for long haul flights, and that only being triggered by a delay at least six hours.
We’ll see what comes of this, and I’ll be sure to report back if there’s any final decision.
Bottom line
The European Union has the most consumer friendly rules that you’ll find anywhere in the world when it comes to flight delays and cancelations. Under EU rules, you’re entitled to 600 Euro in cash compensation in the event that you’re traveling long haul and arrive at your destination at least four hours behind schedule.
While there are some terms to be aware of, in many ways the rules are as good as they sound. Actually getting an airline to pay, especially in a timely manner, could be a different story, though.
Hopefully the above is a useful rundown of how EC261 works. While there’s a bit more nuance, I tried to strike the right balance between keeping this brief and easy, and being thorough.
Have you ever been able to get EC261 compensation? If so, what was your experience like?
Hi all, hoping to crowdsource a question on this topic. Can you file for 261 when you're flight is cancelled and you have to accept new routing US-EU which requires you to leave and arrive four hours earlier than originally planned? For context had an Air France flight cancelled 12hrs before departure. No reason given, just a 'flight was cancelled good luck text." Originally booked through DL, called elite line and was able to be...
Hi all, hoping to crowdsource a question on this topic. Can you file for 261 when you're flight is cancelled and you have to accept new routing US-EU which requires you to leave and arrive four hours earlier than originally planned? For context had an Air France flight cancelled 12hrs before departure. No reason given, just a 'flight was cancelled good luck text." Originally booked through DL, called elite line and was able to be rerouted through KLM vs Air France (no communication from Air France or options for rebooking, had to do it on my own.)
Arriving early is better than late, but still blows up a schedule when departing on a workday. Appreciate any thoughts or guidance.
You weren’t late. Can’t see how you can claim…..
Good day Ben.
I have two questions.
In February 2024 I was booked on a Lufthansa First Class ticket from LAX to CDG via Frankfurt using United Miles to attend my 97 years old Father's funeral inFrance.
The flight was cancelled because Lufthansa employees went on strike.
I was rebooked the same day in business Class on Air France but Lufthansa refused to put me in First Class on Air France...
Good day Ben.
I have two questions.
In February 2024 I was booked on a Lufthansa First Class ticket from LAX to CDG via Frankfurt using United Miles to attend my 97 years old Father's funeral inFrance.
The flight was cancelled because Lufthansa employees went on strike.
I was rebooked the same day in business Class on Air France but Lufthansa refused to put me in First Class on Air France even though a seat was available and I was booked in First Class on Lufthansa.
Lufthansa instead offered to rebook me on a Lufthansa flight in First Class a few days later.
Should Lufthansa have put me in First Class on Air France or another carrier?
How should I have handled this situation not kowing my rights?
Because of the delay I requested compensation under rule#EC261 after my trip.
I was denied compensation twice in writting over a period of 30 days and decided to contact Flightright.
About a week after I filed my claim with Flightright Lufthansa got back to me (unsollicited) in writting indicating I was entitled to 600 Euros compensation under#EC261...
I did not feel like cancelling my contract with Flightright and received 420 Euros from them.
I was pleased with their work however even though my bank does not charge me any fees for international money transfer, Flightright bank charged me around 30.00 Euros (need to verify the exact amount).
In fairness they offered Paypal as an option but I do not work with Paypal.
I feel Lufthansa should repay the 180 Euros cost of hiring Flightright but my request has been ignored.
I also asked in writting many times why I was not offered a First Class seat on Air France instead of a Business Class seat without response either.
How differently should I have handled this issue?
Thank you Ben and the community for your help understanding the way the issue was handled or not handled.
Another useful detail: Only at least one leg has to be operated by an EU carrier to be elegible for EC261 on flights TO the EU.
If you’re flying from Newark to Frankfurt via London, with the first leg being operated by United and the second lag being operated by Lufthansa: Lufthansa would be responsible for all EC261 matters, even if United screws up.
In EC261 doctrine, there is no such thing as a layover....
Another useful detail: Only at least one leg has to be operated by an EU carrier to be elegible for EC261 on flights TO the EU.
If you’re flying from Newark to Frankfurt via London, with the first leg being operated by United and the second lag being operated by Lufthansa: Lufthansa would be responsible for all EC261 matters, even if United screws up.
In EC261 doctrine, there is no such thing as a layover. A "flight" is from origin to destination and may be operated by multiple airlines. In this case United and Lufthansa.
This is very niche knowledge, but I have been successful against Lufthansa in German courts multiple times so far for this exact scenario.
Will you be reimbursed if you book your own hotel?
Only if the airline failed to provide a hotel.
Best practice: Write an email to the airline demanding an hotel with a deadline of 30 to 90 minutes. After the deadline has passed, the airline officially failed to provide the hotel and you can claim back your expenses.
Same goes for meals, alternative transportation, alternative flights with other airlines etc.
Would a delay/baggage incident stemming from the SPdH/Menzies strike in Portugal be covered under 261? The strike text made it seem like it might be airline only, but maybe I misread it?
@ fordpickup -- Unfortunately it's my understanding that a strike outside the airline (so in this case, a contractor) does not qualify, though someone correct me if I'm wrong.
In the summer of 2024 we were returning to the USA from BCN, connecting at LHR on British Airways. We were traveling in Club Europe and Club World. The BCN to LHR leg was cancelled because the inbound flight from LHR to BCN didn't operate for some reason, so there was no aircraft to take us to London. At BCN the BA agent put us on the afternoon flight to London, and on the next...
In the summer of 2024 we were returning to the USA from BCN, connecting at LHR on British Airways. We were traveling in Club Europe and Club World. The BCN to LHR leg was cancelled because the inbound flight from LHR to BCN didn't operate for some reason, so there was no aircraft to take us to London. At BCN the BA agent put us on the afternoon flight to London, and on the next day's flight back to the USA. We booked our own hotel at LHR. We arrived home 24 hours late. I filed an EC261 claim for both of us with BA along with a claim for the hotel and meals. It took a while, but BA ultimately wired us the money.
To add, if the flight is codeshared with an EU carrier even if operated by a non-EU one from an non EU country to the EU/UK EC261 can also be enforced
So if it’s SFO -FRA operated by United with a +4 hour tech delay you’re also entitled to EUR600 whereas those who booked as UA are not. This was a ruling by the European court of justice.
Naah, you misread it. At least one leg has to be operated by an EU carrier. SFO-LHR-FRA with UA/LH would qualify. SFO-FRA with UA operated would not.
Let's be clear, you recently got compensation because of your blog. Try making a dummy claim on AirHelp for same dates, and you would see that due to LHR air traffic control issues that day, no compensation applies.
@ TX -- I can't guarantee if American would've paid out otherwise, due to how airlines often try to get out of it. But the claim I made was 100% legitimate, as it was the late arriving aircraft due to a previous maintenance delay that ultimately caused those issues.
AirHelp is pretty useless in a number of cases I had so far.
40% of my cases would have been rejected by AirHelp but I ultimately won in court (with my own lawyer)
I recently had a situation where I was to fly DFW>ORD>MAD with the transatlantic leg being on Iberia. The inbound flight came in super late causing me to miss my connection at ORD so AA rebooked me on a later flight to MAD on AA metal flight. Do I qualify?
@ Luis -- That's an excellent question. The issue is that regulations are written in a way that is sort of vague, and then the practical rules are determined by the courts over time.
I'm not 100% sure in your specific situation. I suspect it likely wouldn't qualify, since the delay involved a US airline on a non-eligible flight (before flying an EU carrier ex-US), and then you were rebooked on American, though someone correct me if I'm wrong.
Might make a difference if this was an IB or AA ticket.
AA ticket and flight numbers = not eligible.
It’s not vague it is clear.
EC261 applies only to flights to the EU on EU airlines. The delay was caused by a flight outside of the EU carrier’s control. The delayed flight was outside of EC261 (non EU carrier). Therefore outside of the EU carrier’s control. Therefore compensation does not apply. Iberia does owe duty of care.
However, if the DFW-ORD flight was an IB codeshare on AA metal—you booked a IB...
It’s not vague it is clear.
EC261 applies only to flights to the EU on EU airlines. The delay was caused by a flight outside of the EU carrier’s control. The delayed flight was outside of EC261 (non EU carrier). Therefore outside of the EU carrier’s control. Therefore compensation does not apply. Iberia does owe duty of care.
However, if the DFW-ORD flight was an IB codeshare on AA metal—you booked a IB flight number—then that would be EC261 eligible and you could claim compensation.
One clarification regarding the distance. It’s not determined by the distance flown, but rather the distance between the two capital cities of each county.
Good luck to everyone regarding getting money. I’ve flown transatlantic multiple times a year for over 20 years and have had many delays that are eligible for cash compensation. I’ve yet to actually get an airline to pay me.
It’s absolutely not. It’s the distance between city pairs irrespective of the capital. YVR AMS is not based on YOW AMS
Not true. You are getting mixed up with the distance applied for UK Air Passenger Duty. EC261 is based on flight distance.
Let's say you are flying Berlin to Houston. First flight is on LH, gets delayed and you misconnect to United arriving to destination over 5 hours late. Which airline is due compensation Lufthansa or United?
This would be LH.
Very good article as always. Some considerations regarding the compensation:
- in the case of a cancellation, the compensation you're entitled to is based on the delay incurred by the actual arrival time (at the final destination) of the new flight compared to the scheduled arrival time of your original flight
- noteworthy in case of cancellation, if you are rebooked to an itinerary which is scheduled to depart more than one hour...
Very good article as always. Some considerations regarding the compensation:
- in the case of a cancellation, the compensation you're entitled to is based on the delay incurred by the actual arrival time (at the final destination) of the new flight compared to the scheduled arrival time of your original flight
- noteworthy in case of cancellation, if you are rebooked to an itinerary which is scheduled to depart more than one hour EARLIER (at your original point of commencement) that was originally scheduled, this qualifies as a delay
- also, worth noting that if you have a long connection, an inbound flight delayed would trigger absolutely zero compensation if you're not missing your connection
Now regarding the duty of care about "one phone call or email", what I'd generally advise (many airlines are friendly with this) in such cases is to purchase the airline in-flight Wi-Fi and claim it back from the airline on that basis.
Best of luck if you transferred in Frankfurt for a flight to Bangkok on Thai Air, and deserve EU261 compensation. . Thai Air is apparently notorious for not paying. After a couple of months, I decided to hire an agency (FlightRight) to get the money back for me.
Lo and behold, Thai immediately claimed that they are already in the process of handling my claim. Oh, really? News to me.
We will see what...
Best of luck if you transferred in Frankfurt for a flight to Bangkok on Thai Air, and deserve EU261 compensation. . Thai Air is apparently notorious for not paying. After a couple of months, I decided to hire an agency (FlightRight) to get the money back for me.
Lo and behold, Thai immediately claimed that they are already in the process of handling my claim. Oh, really? News to me.
We will see what happens.
Interestingly enough, my complaint to the German aviation oversight board, the Luftfahrt-Bundesamt, was sloughed off: they said that. because my route originated outside Germany (i.e., the USA), they won't help.
Anyone ever get Eu261 money out of Thai Airlines? (I could use the encouragement)
So your journey was from US to Thailand connecting in Frankfurt, on the same ticket?
If so, my understanding is that it doesn't qualify, but if they're happy to pay, good for you :-)
It qualifies for EU261. Otherwise, FlightRight would not have spent a minute on it. :-)
Non EU to non EU does not qualify
The journey has to start or finish in the EU/UK unless you had a stopover of 24 hrs plus.