Rideshare giant Uber is known for its reciprocal rating system, whereby passengers rate drivers, and drivers rate passengers. While many can appreciate the intent of this (to keep both parties well behaved), the rating system has also been controversial, and rubs many people the wrong way.
While it’s easy to see your overall Uber rating, many are surprised to learn that Uber lets you see a breakdown of your score (including exactly how many of each “stars” you received), though it takes some effort to find this information. In this post I wanted to provide a step-by-step guide to finding your detailed Uber rating.
Finding your Uber rating: step-by-step guide
Uber makes it easy to see your average Uber rating. When you log into the Uber app, you’ll see it displayed immediately below your name, next to the star icon.
What many people don’t realize is that you can see a breakdown of this score, and how many drivers gave you each star rating. How many drivers gave you five stars, how many gave you one star, and how many gave you something between the two?
Getting this info takes a bit of work, though. Log into your Uber account, go to your account page (the button is at the bottom right of the screen), and then click on “Settings.”
From there scroll down and click “Privacy.”
On the next page click on “Privacy Center.”
On that page go down to the “Your data and privacy at Uber” section, and scroll until you see “Would you like to see a summary of how you use Uber?”
Then scroll down to the “Ratings” section, and click on “View my ratings.”
There you’ll see a breakdown of how many of each ratings you received over time (on a five star scale). Note that the score is based on your past 500 rides, so rides older than that are eventually no longer considered for your rating.
It’s interesting just how many steps you have to go through to see this info. It’s pretty clear to me that Uber has this breakdown feature not because it’s something the company wants to share with riders, but presumably it’s rather due to some regulatory requirement to share data that companies have on customers.
My take on Uber’s transparent rating feature
Uber’s rating system rubs a lot of people the wrong way. On the one hand, I do think the concept of a rating system leads to friendlier and more professional interactions on both sides. For example, think of the taxi industry before ridesharing was a thing, and what customer service was like. It was non-existent.
The ability to provide instant feedback is one of the things that made ridesharing so much more pleasant of an experience.
At the same time, this system annoys the heck out of some people. You can be perfectly well behaved and a driver can give you a low rating for whatever reason they’d like. As people look at their scores and see that they were given one and two star ratings for some rides, I’m sure they’re thinking back and wondering what the heck happened.
Conversely, let me of course also note that many drivers unfairly get low ratings from passengers. Some riders are just awful, and don’t like if the driver isn’t willing to break rules for them, and will then give them a low rating. So this goes both ways.
Back in the day I viewed having a high Uber rating as a badge of honor (sort of). Nowadays I don’t care. That’s not to say it has in any way changed my behavior, as I believe in treating people with respect. I never keep drivers waiting, I say “please” and “thank you,” and I don’t have many requests.
Rather I just really don’t care, because unless your rating is really low, it doesn’t impact your ability to get rides.
Many people don’t realize this, but it’s possible to see a detailed breakdown of your Uber rating. While you can easily see your average star rating on the main screen of the Uber app, there’s a way to see a detailed breakdown of how many of each star ratings you’ve received over time. The Uber rating system frustrates many people, but at the same time I think its existence does lead to more pleasant interactions between both parties.
If you checked your detailed Uber rating, were you surprised by it, or was it what you expected? What do you make of Uber’s rating system?