Via Business Week: United Airlines is dropping an Indian customer call center that took compliments or complaints after a flight, telling customers to send a letter or e-mail instead. .... Phone reservations agents in Chicago and Honolulu will be cross-trained to respond to written customer feedback, too. That will keep 165 jobs in those two…
Continue reading: United “enhances” post-flight customer support
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I'm 0/2 on getting any response via email (admittedly not for major issues) 🙂
But I agree in principle. 😉
Then you should follow up complaining about the fact that they never responded to your complaint!
This comes down to personal preference, but I suggest contacting UA via the customer service link on united.com, and not by writing 1Kvoice.