Review: Aeroflot Business Class 777-300ER Los Angeles To Moscow

Aeroflot has a winter and a summer uniform, thats why the uniform is different, fly more often with them and you know it 😉

Well shit...often when you search transatlantic flights under SkyTeam they're the cheapest, but I've always avoided. Won't do so from now on.

I would have thought that the JAL/Oman business class and Singapore business class seats, all forward facing, would be preferred. I'm guessing you mean among those without aisle access at every seat?

The uniform depends on the season. During fall and winter, you'll see them wearing dark uniforms.
I'm not sure when they change uniforms, but one handy date could be at the switch from summer to winter schedule.

My grandparents flew Aeroflot back in 90s when they were still operating Soviet planes and hated it. I sent the 10 pictures post and they thought it was an ad. Another item of concern would be how Premium and Economy are

I am glad that you enjoyed Aeroflot. As an American who lives and works in the Far East of Russia, I fly them very regularly. I had the same low expectations the first time I flew with them, but now I would prefer to fly Aeroflot over any U.S. carrier. I have yet to have a bad experience with them, even after more than 100 segments flown.

@ Hugh B: Aeroflot's Premium economy and economy are quite decent. I have flown in all 3 classes. The negative point is that they only offer premium economy on their 777's. But, as far as catering, service and entertainment, the product is fine. In premium economy they even serve meals from the business class menu.

Hi Ben (&Tiffany), I am glad that you finally experienced the service from Aeroflot. I already knew that you will most probably not be dissapointed as from my experience flying with them (the last 2 years ago) every time it was near perfection with (surprisingly) friendly and efficient flight attendants.
I noticed that they have even notched up their inflight service (both soft and hard products). Makes me want to fly with them again (though these days because I credit to DL SM program, I get less medallion miles, so I try and avoid them and stick with the Tier 1 ST members).
Their flights within Europe in Business is also an experience by itself - great service from both soft and hard product.

Flew then in the summer and I was very impressed with the attentiveness I the service.

Great trip report, but I am curious about something you wrote:

"15 minutes later tables were set. This was done individually at each seat. They brought out everything they needed to set a table on a tray, and then placed it on a tablecloth. At no point was a cart rolled down the aisle. There aren’t many airlines that have that kind of service in business class."

How does whether they brought the stuff from the galley or took it off a cart reflect a service level? Putting it another way: If I saw one FA setting tables from a cart on one aisle, and one FA walking back and forth from the galley to set tables on the other aisle, what makes the service on one aisle superior to the other? The fact that the FA had to walk more? Less efficient? It was more work?

Same as if they served me a plate off of a cart or from the galley. How does one reflect higher service than the other? Why do I care how many steps it took to get me the food? Just curious.

I've always heard good things about Аэрофло́т, at least from the 2000s onward. I'm not surprised at all.

@Mark F.: I could make the same argument for serving food in aluminium tins covered in foil. After all, they've given you the same quality food, who cares about how much more/less efficient it is than actually plating it on china. So.. what's the difference? The experience. In a good restaurant you're not going to have the waitress bringing your food to the table in a trolley, unless you're at Lawry's where such a thing is tradition and expected.

It's similar to Motel 6 vs. Mandarin Oriental. Both accomplish the same basic function of providing overnight accommodation. Both have beds, both have bathrooms with tubs, sinks, and toilets. The difference is the experience, and that's what you pay the extra $ (or points) for. For some people, the difference in experience isn't worth the price difference. For others, it's a bargain.

Glad they have good service, and the quality of the food is good, too. The English part of their menu needs a good edit, though. For example, I always thought it was tagine, not tangine. Or are both acceptable?

very nice Review.
Thanks for the Report. there is a small typo - its called chicken tagine - not chicken tangine.

Cheece?

Fantastic product!

Did you happen to notice how many crew they had working in Business Class? I imagine they must have a greater crew:passenger ratio than most of the european/US carriers do to offer a no-cart service.

I think this is where many of the other legacy carriers fail - they just cannot further enhance their service as this would require extra crew which means more ££$$

For example when you fly BA on a 777-200 they only have four crew for 48 Business Class passengers and one of those four is the Chief Purser whom often seems to be called away to deal with other issues. When I flew Qatar in Business they had EIGHT cabin crew dedicated to 42 Business Class passengers. I guess labour is much cheaper in Qatar that in the UK (or US).

@AlexS: Thanks for the response. To be fair though, last time I was in KLM biz class, they brought me a nice bowl of stew in a china dish and set it down. They brought it from a cart that was in the middle of the Biz Class section in the front of a 747 Combi instead of from the galley. I don't think that is as big of a difference as that between Motel 6 and the Mandarin, but YMMV.

@Mark F. A practical consideration is that the cart doesn't block the aisle, so if someone needs to get up, they have that ability. The carts are also noisy. They are often not fully stocked, so if someone has a slightly unique drink request, or they run out of water, the attendant has to go back to the galley anyway. But tray service also gives the feel of individualized service, rather than cafeteria-style, 30 meals in a stack, which is probably why people choose to fly business class rather than coach in the first place.

Well, that may be the world's first erotic safety video. I'm still cooling off!

They really have come a long way from what were likely Soviet military uniforms and shots of cheap vodka.

Indeed, we had excellent service and decent seats in Business Class on Aeroflot LAX-SVO, even when they were angled flat. Service and food quality were very good, and IFE was also surprisingly good...and looks like it's gotten only better from there.

That being said, my experience also has United and American premium service and food greatly improving on international long haul flights. United soon will introduce its fabulous Polaris experience. And American has been retrofitting its seating, though they will continue to offer different Business Class seat types across the fleet. Those who claim that United and American are so far behind in service haven't flown United or American recently in premium classes. They've been so good, I've not flown a single Delta international long haul flight now in over a year--a first for me.

Not really a big fan of Aeroflot. Just took them on their A330 Moscow to Tel Aviv flight. The food was just horrible. The service was good I guess, they were attentive. Also for some reason on my 4 hour flight I was given an orange bag with Aeroflot's logo on it. Kind of sucked but that's my impression.
Regardless, Moscow's airport is just plain horrible. I wouldn't pass there again.

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itunes.apple.com/il/app/vol-the-travel-app/id1080190529?mt=8
(Vol-Travel.com is the official website)
I'm letting it out for you guys to try it out as we are trying to market it in the US.
First & last comment for me regarding my app as I am waiting for OMAT to write me about what he thinks about it.

Doing Etihad AUH-LHR F tomorrow on their A380 if anyone's on board that one departing Monday 220am

nice report, makes me want to give aeroflot a try. war i find weird is Cathay serving Breakfast on their CX 846 @ 9:30 pm before final approach into JFK. I just arrived back home yesterday and breakfast is not what i wanted when landing @ 10:30 pm. Cathay just don't get it.

I wouldn't mind being the little blonde boy who ran his toy car up the leg of the sexy flight attendant. Damn. I'm getting all hot thinking of those Russian babes without their uniforms on ... you know they're wearing nice lace lingerie.

Well, that safety video is sleazy, like some cheap porn. Of course

.....my comments didn't post. Lol: I hate that editing is not available

Of course ..... I never have watched porn 🙂

Huge fan of Aeroflot, even for economy. The first time I flew with them, the first thing I did when I got to the hotel was to search youtube for that unreasonably arousing flight safety video, it really is special.

The whole point of reading this review for me was to see how far the seats go, and if it's actually possible to lay down on them. And yet- so many pictures of the sky (who cares?) and zero pictures of the seat. Great job!

@Isaac just ask amigo! yes fully lay flat. very nice seat, very comfortable. i flew LAX-SVO 2 weeks ago, flying back this coming week end. i'm a big fan of Turkish Airlines business (i have TK*G and fly them several times a year) and booked my Aeroflot trip with miles (no status). Aeroflot is now in my top 5 for sure.
i should mention food was pretty damn good and IFE was excellent. Service was top notch, i wanna say it was better than TK.

I flew Aeroflot New York to Moscow, Moscow to Ulan Bator, and then Moscow New York.
As a middle aged woman traveling alone, I expected the worst. Especially when I saw how beautiful the stewardesses were. Was I wrong ! They went above and beyond.
Best safety video ever.
Food was very good with interesting choices.
On the Ulan Bator leg, they gave us some sort of computer preloaded with movies since there was no onboard entertainment.
Good service makes such a difference when confined for so many hours.
Love !

Looks like a great flight. I would love to fly them sometime - thank you for sharing!