China Eastern's Con...
 

China Eastern's Convoluted Onboard Wifi Registration Process

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(@lucky)
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[#4715]
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I value inflight Wi-Fi immensely, and there's no denying that there's a huge variance in quality and pricing across airlines. Airlines like American, Etihad, Lufthansa, etc., charge a fixed amount for Wi-Fi for the duration of the flight, and you can use as much data as you'd like. Meanwhile airlines like Singapore Airlines charge based…

Continue reading: China Eastern’s Convoluted Onboard Wifi Registration Process

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23 Replies
23 Replies
(@donna)
Joined: 5 years ago

Member
Posts: 1579

No, not on an airline however back in 2007 when I was living in Italy the only way you could get WiFi was to go to a cyber (Internet) store where they required a passport before giving you an access number to log in. All this because terrorists had activated the bombs in the London attack from cell phones in Italy. These security restrictions are long gone now along with the stores and free and open WiFi is everywhere.


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(@Bangkokiscool)
Joined: 10 years ago

Posts: 5

When you log on inflight it will also ask you for another number in addition to the wifi code. Enter the last 4 of your passport in this field. Took me a lot of tries to get this answer in English from an FA!

Speeds vary on position. Unusable over polar route. You'll need VPN for google services. Speeds are pretty bad overall.


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 Ben
(@Ben)
Joined: 10 years ago

Posts: 28

Very slow speed. I got the code for free by contacting MU NYC office as I booked biz class tix directly with them. You absolutely won't be able to post any photos. The most you can do is to send text messages on What's App, LINE, FB Messenger...etc. but you'll need to have VPN enabled. I recommend Express VPN.


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 Mark
(@Mark)
Joined: 10 years ago

Posts: 7

Thanks for the tip! Flying YYZ-PVG next week and looking forward to try this service. I guess it might be quite simple for me since I'm Chinese. Many things lost in translation~


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Diamond
(@bgriff)
Joined: 5 years ago

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Posts: 0

On Saudia, you don't *need* to register in advance, but they do give business class passengers 25MB of data free if you download the Saudia Connect app and scan your boarding pass or type in your PNR within 45 minutes of scheduled departure time, so you might find it worthwhile to do that.


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 Max
(@Max)
Joined: 11 years ago

Posts: 12

As a Chinese native speaker I couldn't get that to work. So if you couldn't get it to work, I suggest you talk to an FA as soon as you board--they used to have a list of backup internet codes for premium cabin passengers. I also recommend bulkhead window seats in biz, as you have an extra elevated surface (maybe intended for bassinet?) in front of your seat to stow things like pillows or laptop during charging.


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 Wp01
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(@wp01)
Joined: 5 years ago

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Posts: 0

My question after reading this: Doesn't China block in flight Wi-Fi of foreign carriers? Why can their own airlines use it?


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 Andy
(@Andy)
Joined: 10 years ago

Posts: 51

@W From what I remember, ANA's wifi on their 767s work in China, but Emirate's wifi doesn't work in more places than China.

My bet would be on permission of individual wifi providers, rather than airlines.


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 Andy
(@Andy)
Joined: 10 years ago

Posts: 51

On a side note, you have been warned that the lounges in PVG T1 are horrible, to say the least. (Even by Chinese standards)


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(@alvin-ythk)
Joined: 5 years ago

Posts: 534

No, I don't think it's free. It explicitly states that the WiFi is worth 258 yuan (~US$38).


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(@mjadps)
Joined: 5 years ago

Member
Posts: 0

Lucky, consider yourself very lucky that MU's B777-300ER has wifi. I was on their A332 and A320 from SIN to XIY via PVG earlier this month and the flight attendants BANNED me from using my cellphone in flight mode when all I want to do was just edit photos! When I pointed out why my neighbors were allowed to watch movie on their iPads, they said that iPads were allowed because they had no transmitter and that this was the official China Eastern Airline's company policy. Nonsensical!!


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(@Stanley)
Joined: 11 years ago

Posts: 24

I have used the Wifi in China Eastern for several times this year. It is FREE for now and 258 yuan means that the airline is doing a promotion and they would be charging 258 yuan sometime later. However, the speed is really slow and you cannot access any "blocked" service, such as Google, Twitter, Facebook...


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 Malc
(@Malc)
Joined: 12 years ago

Posts: 367

Typo:

"China Eastern may has the most"

Change "may" to "maybe" or just delete it.


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(@Gavin)
Joined: 10 years ago

Posts: 3

Hi Lucky
I also flew on the residence recently on Etihad. Can I post the review on here?


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 39763

@ Malc -- Fixed, thanks.


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Admin
(@lucky)
Joined: 13 years ago

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@ Roni -- Had the same experience on Hainan:
https://onemileatatime.com/chinese-airlines-cell-phones/

Very frustrating indeed.


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Admin
(@lucky)
Joined: 13 years ago

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Posts: 39763

@ W -- They block it over Chinese air space, so perhaps on China Eastern the wifi will work as long as you're not over Chinese air space? Or maybe they have special permission.


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 Rice
(@rice)
Joined: 5 years ago

Member
Posts: 0

I don't see the problem here? It's obvious that this is a special offer for free wifi that you need to pre-register for. Seems like standard practice in the travel industry. And probably more convenient than entering credit card info on my phone on a plane.

Also, regarding the "no wifi over China" problem on many carriers. It's mostly likely due to China's requirements on censorship. Since MU is doing the censoring, they would not have any problems offering wifi over China.

This would also explain why people are complaining about speeds. Because all traffic are being routed back to the mainland, through the GFW to overseas. I'm guessing a Chinese site like baidu would be a lot faster on this wifi. Most of their customers are Chinese, and probably won't even notice that it's slow.


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 Dawn
(@dawn)
Joined: 5 years ago

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Posts: 0

Hi Lucky,
I am flying this route on Monday. Thanks for the tip to sign up for wifi. I'll let you know how it goes. I did get it for both legs. We shall see.


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(@Chris)
Joined: 10 years ago

Posts: 1

Sooooo... if you booked a return flight with more than 3 legs, it seems that they only lit the first 3 legs on the wifi registration site... lol.. so i managed to get a code for leg #1.... but the only other flight that offers wifi is #4, which i can't seem to get to. very interesting...


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 Alan
(@Alan)
Joined: 9 years ago

Posts: 1

You have to register in advance is due to Chinese Wi-Fi policy. For the public used policy, you have to register before using it. And since CAAC bans the usage of cellphone on board, the only way for you to register is to register before the flight.... Now it's the second decade of 21st century, while CAAC still bans cellphone.... Really awkward!


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 V
(@V)
Joined: 9 years ago

Posts: 1

Hey guys, I'm currently onboatd of China Eastern flight (from Europe to PVG), an I'm connected through their onboard wifi service. Just to confirm couple things - it is routed through mainland (which is fine except for censorship), but it's somewhat slow even for Chinese websites like Baidu (for ITs, first next hop is 1300ms in avg).
You don't need to register before hand. It's asking for code, however you can just click on "no code" and it allows you to login, using seat nr. and last four numbers from your ID (passport).
I'd like to note, that none EU-China flights are listed on MU website, however wifi access clearly depends only on the aircraft - i.e. if it is equipped with wifi or not.

For mobile phones, as somebody else mentioned - this is regulation coming from government, not from airlines.

Cheers V.


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(@Thomas)
Joined: 7 years ago

Posts: 1

China Eastern's internet connection doesn't work. The redirect to the CE site which takes place when you connect via wifi is frozen with an error message "server busy" and staff says "yes, it's usually like that" with a smile. Morons.

This is as of today, April 9, 2019


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