Amazing service in first class from Washington to Seattle

You didn't mention what airline this was. Your only clue was "going the extra mile." It gives all of us hope that we'll enjoy someday, that 1 in 100 exceptional FA on one of our long flights. It's rare to find Singapore Air-type service on a US carrier, don't you think?

This is why I choose to fly UA over other airlines.

JOSH

Lucky,

Thanks for sharing. I wouldn't quite say the odds of finding a FA on this level on UA are 1 in 100, but it's probably somewhere close to that. Hearing stories like this always make me smile and feel all warm and fuzzy inside, if not a wee bit jealous, too.

[...] I clumsily tried to convey in my previous post. It's from "Lucky" from boardingarea: Amazing service in first class from Washington to Seattle OK, I just flew from Washington to Seattle in first class on an A320, and I had the best purser [...]

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When UA's in-flight service is good, it can be VERY good, although the comparison to SQ is clearly hyperbole. Also, UA management are clearly paying more attention to their in-flight service, with a particular focus on service aboard international aircraft with the upgraded cabins (e.g. horizontal flat-bed seats). I have also had some good experience with in-flight service recently aboard US domestic trans-cons (IAD::SFO; IAD::SAN; IAD::LAX), which bodes very well.

If UA could eliminate the bottom-performing ~20% of cabin crew, their in-flight service ratings would soar, not to the levels of SQ, but certainly up to the best of the European airlines. The big challenge for UA is that the "bottom feeders" among their cabin crew make their in-flight service quality very very erratic at present.

@ Ken Warner -- Sorry, I figured my general airline preference, the route, and the aircraft type gave it away. It was indeed United. It's definitely rare to find that kind of service on a US airline, so when I do receive that level of service, I do everything in my power to recognize it.

@ IADSIN -- Very well said.

Simple minds, simple pleasures.

I recently had an excellent crew SFO-HNL. I was so impressed I figured they had been trained at another airline. The entire crew was ex-Pan Am and they spent a moment remeniscing about the "old days" on Pan Am. They were still trying to put that 1970's Pan Am culture in to my present-day United flight. I really appreciated it.

I have noticed a bit of an increase in service level over the past 2 months or so. I wondered if it was just me, or if I just had good luck, but maybe the airline is trying to improve.

.... if only the rest of the industry's flight attendants lived by Terrence's standards.

The long-gone troll is back!

Have four CO segments coming up next week - will see if I'm drinking any of the COol-aid after 7,000 miles. UA crews have been excellent lately.

[...] time I remember having bad service. I’ve had indifferent service and I’ve sure had excellent service, but nothing memorably [...]