A few weeks ago I stayed at the InterContinental San Francisco, which I’ve often raved about as being one of my favorite hotels in the world, if for no other reason than the incredible employees that work the club lounge. Shehani, Gina, and Luis are three of the best employees working in the hotel industry,…
Continue reading: “WOW” customer service moments
Share your questions, experiences, and thoughts below.
Your last paragraph is spot-on. Management sets the tone and it filters down from there. This applies to any enterprise, not just travel. It is okay to be tough and establish high expectations, but be fair and CARE about your people.
I've had the pleasure of being in the SF club lounge and was soo impressed with the service from Luis, I actually wrote to the GM of the hotel. It's staff like this that make the difference, at the end of the day breakfast and free food can only do so much. It's the people that make the difference. Nice post.
That manager has the exact same management style as Glenn Tilton..... NOT! He could learn a few things from these folks
Want to know how much it will cost to do Charter a Air craft flights to Guyana for Toronto Canada