It goes without saying that a lot of strange stuff happens in Las Vegas, and sometimes you have to be skeptical of claims. However, multiple people have now reported that they’ve been burglarized at the Rio Las Vegas (now part of World of Hyatt) while they were asleep in their room.
Continue reading: Sleeping Rio Las Vegas Guests Report Being Burglarized
Share your questions, experiences, and thoughts below.
Very strange indeed, I assume the lifts and stairs are covered by cctv, makes you wonder if the system was tampered with.
I always travel with a door stop alarm, wedged under the door if anyone tries to push it out you will know about it.
My first thought is to download automatic log from the door (assuming it is a lock accessed with a keycard / NFC chip as most are). This would identify when the door was opened and what card opened it, who programmed the card etc.
There are lock mechanisms you can buy which add another layer or protection on top of the deadbolt, a lot of pilots and FAs use them to give extra security. If anyone travels a lot they might want to look at one of these options also.
also possible they were targeted, drugged, then followed (assisted) into the room. Very common in other countries.
Newsflash. Vegas casino security exists to protect the assets of the HOUSE, not the customer.
A few years back this happened to me at a Marriott in Dallas. I forgot to deadbolt my door. But it was closed tightly. I’m a deep sleeper but in the middle of the night I woke up to light from the hallway coming in the room. I jumped up and ran out to see a woman running with my briefcase through the emergency staircase doors. By the time I could catch up she was in a waiting car and gone. The hotel and police identified her as a guest through cameras and right before she had been at the unattended front desk standing around it. She was never apprehended. My laptop was the only thing of value stolen. It was determined that she somehow had gotten a master key or a key to my room - but the hotel refused to accept it was an inside job.
Given my experience I always deadbolt my door. But the reality is I have also seen security open these in a matter of seconds when needed.
These people actually slept at Rio on their mattress runs for Hyatt Globalist status? 🙂
I assume the risks of accessing a room while the occupants are sleeping is outweighed by the much higher likelihood of finding a wallet and other high value items that would probably be out of the room during the day. Still seems very risky though.
There is a hook that they put under the hotel door to open the handle. Not hard to find with a google search.
Given my own experience with this you are most likely correct in the risk reward assessment. In my case it was clearly a quick entry and grab scheme that was seconds at most. What they probably bank on is the 10-15 seconds to recognize what’s happening IF you wake up and then as they run another 15-30 seconds for you to grab pants on and try to catch up while still half asleep. In my case it was down the emergency exit stairs and directly out a door to the outside and a waiting car.
The Rio, a much bigger hotel, I imagine they can scurry though a number of access points and vanish inside the hotel quickly.
Didn’t know door stop alarms were a thing, thanks all who mentioned them! Beats the crap out of hoping a chair makes enough noise to wake me up.
And 100% on how easy it is to get around hotel locks, a master key gets around the deadbolt and a bent wire easily flips the flip lock (stayed at a new hotel whose flip locks were too sensitive and kept throwing themselves when the door closed, security got that thing opened in like 2 seconds flat with a bent wire hanger).
Such a creepy story.
This happened to me in San Jose CR about 15 years ago at a Courtyard by Marriott. We were heading back to the US after a 3 week backpacking ish trip, someone got in our room took my backpack, wallet, and my friends backpack. Thankfully I had my passport in the safe along with some other cash/debit/credit cards. My friend got his whole wallet and passport stolen. The hotel not only blamed us but reported to the police that we faked the whole thing to get some sort of compensation from the hotel. Complete bs. I had never been so glad to have a plane take off later that day - I haven’t been back to CR since then.
I disagree, I think it likely happened. This has happened to me before. Although it wasn’t as much in valuables (maybe $500-1k total in electronics and cash), but it was a friends passport that also got stolen which was the much bigger deal.
SUPER weird--not that there would be hotel theft, but that there would be hotel thefts in occupied rooms at night, while people are sleeping. (And even that the thief would have been confident that people would be sleeping, as some people keep odd hours in Vegas.)
I don't love the hotel's response to the guests as reported. If more than one room has been robbed at night, on separate nights, the response shouldn't be to blame the guests. It should be to look at their own security protocols and their own personnel, including outside contractors. The property must realize that this is terrible publicity and they should want to get to the bottom of it.
I have stayed at the Rio three times--a convention we sometimes like to attend is held there--though not since the recent refurbishment. I agree with the security expert quoted in the article that there is a balance which needs to be struck between security and guest privacy. That being said, I wonder if people need a key card to access guest room floors. I wonder if there are security cameras in the elevators. I also wonder how the victims are selected. Surely a thief isn't trying each and every room door?
Just had a Hyatt stay here this week and wondered why they were checking keys before entering the elevators with a security booth setup in the hallway in the evening. They asked you to tap the key before proceeding. Likely in response to this. During the day however no checks were done.
Okay so if you enter through the fire escapes you by pass the security measures then they push on the frame work of the very worn out doors to the rooms and the doors open up! I was in the Clark county detention center once and over heard a bunch of crack heads talking about it!
Seems like the best way to stay at El Rio might be to check-in and checkout via the Hyatt app and not actually spend the night there.....
Rubber door stop will cost you a buck.
If you are in your room sleeping. Or whatever.
Sounds like a tag team scammers. Their word against the hotels. Opportunity seekers.
I stayed in a Mandalay suite once. Luckily I was in the room at the time when a couple walked right in with their own key card since front desk gave them one. I was furious and went right to the front desk manager. Her reply was that she was sorry and assured me(which means she has no clue) this doesn't happen often and I said, often? So you mean this has happened before and probably several times. She neither confirmed nor denied. So yeah hoyrl security is the pits. With all the casino surveillance you think they're would be better cameras in the hallway.
Seems odd and seems like they had to have been targeted. You need a key card to get on the elevator to those specific floors. If they didn't have a card for the door then whay, they tried every door until they got one opened? With past shootings in vegas and heightened security everywhere especially in casinos how do you not have cameras in hallways and elevators?
They do not have Safe/Locker in the Rooms? Learn to use the Safes. If no Safe/Locker, Find another Place. By the way, RIO has always sucked!
Unfortunately cracking hotel safes has become widespread with people posting videos on social media with hacks, tips and tricks including engineer master codes etc, same with how to overcome and open hotel doors. You have to be inventive with hiding things and have photocopies of travel documents, no need to carry large amounts of cash and be sensible about what valuable's you take with you on travels, keep them to a minimum.
Did you not hear about the Paris Casino robberies?
Deadbolts don’t stop these guys. They are easily defeated. The Paris robber was using a screwdriver to defeat them.
Most casino hotels don’t have cameras in the guest room hallways.
I know that you're a travel site rather than a highbrow publication, but the word that you're looking for is "burgled". "Burglar" or "burglary" are already nouns; you need to use the existing associated verb rather than make up a new one. Have you heard of anyone complaining that their connectionizing flight in Atlanta got cancelized?
Vegas is a place where people overdo it on a nightly basis. People are quick to say " I can't imagine I wouldn't wake up..." But what you might do when intoxicated is not the same as sober. I think it likely that bad actors observe people carefully in the casinos and spot the easy targets. As the post says, lock up your crap and use the deadbolt.
And try to be situationally aware when you have overindulged.
Standard English since the nineteenth century: https://www.merriam-webster.com/dictionary/burglarize