Virgin Atlantic Completes Restructuring, Will Lay Off Even More Employees

I'm relocating to London today and on BA. Out of 48 Business class seats, only 4 occupied. I will be in Quarantine for 14 days. The UK has you fill out an online form with all your contact details and may do random checks with a £1000 fine if caught violating. I'm in agreement on the restrictions coming from the States. We're not controlling Covid and could make an already bad situation worse.

Very unfortunate for those losing their jobs and I hope they can find something else soon.

The part of Virgin Atlantic's business that has been unsavory over the past few months has been their delay in any kind of refunds. Basically they have kept all the money paid to them (for both revenue and award tickets) and have delayed payments. In my case, it's been nearly three months since I called them to get my points back (it was a partner flight on ANA) and still the taxes aren't back.

Have others had any luck with refunds here? What strategies have you used?

VS CEO was interviewed this morning on Bloomberg TV. Using a very unconvincing Zoom background he remained upbeat, (no surprise there), despite the challenge with it's current network.

One telling item, was when asked how much money was owed in refunds to existing customers. 200 MM GBP was outstanding and they hoped to be able to return that to customers before November. This begs the question, with "only" 370 MM GBP in new money, how long will that last given their outstanding liabilities?

I was supposed to fly in the new A350 suites LAX LHR a few weeks ago. Despite me trying to cancel because of the quarantine, I'm still awaiting a refund of miles and money. Currently it says I "no showed" despite requesting a refund h=when they finally resumed flying to LA in late July. I always has a soft spot for VS, not anymore.

@David H - statistically the US has done a better job than the UK. Not just raw numbers but based on population. Also in many parts of the US the situation is getting better but the UK and much of Europe (especially Spain) are gearing up.

Moral is don’t be too smug or look to blame others. This thing cycles through and makes people (of all beliefs and nationalities) look dumb. Speculation is NY is ripe for a 2nd wave. Then I guess Cuomo won’t be so smart.

Either herd immunity (it really only has a .3% mortality rate based on study of 15% of the Icelandic population and even less if you filter out higher risk populations and co-morbidities), vaccine or improved medical treatments (anti-body, steroids, etc) will be end of it - now nationalistic or political BS. BTW treatment protocols are much better and experience now is no where near as bad as March/April. Things are changing quickly and the old days of shut downs and quarantines will be over soon.

And yet there's opportunity on Shark Tank?!? Unconsciousable!

HinBM I did get my refund in early August. It was for a transatlantic flight in April that was cancelled end March. So basically it took 4+ months. I did email and phone. Responses were always positive if action was less so. I have little doubt they were/are preserving cash. I don't blame them if the very business is at threat. I assume you will have had confirmation that the refund is agreed and being dealt with. Unfortunately not much you can do but wait.

@HinBW, my refund from an ANA award ticket came about 3 months late. It was processed automatically without my bugging them about it.