Review: Aeromexico Business Class Boeing 737 MAX (MEX-MIA)

Looks like maybe they cater better from MEX. Recently did evening flight SFO-GDL, and while I enjoyed the footrests, the food was an embarrassing sandwich on stale bread in a box.

Aeromexico has immense potential but their business-class is wildly inconsistent. Yes, the 737 Max product is nice but they also fly European-style blocked middle seats on routes and then they also fly the regional jet on LONG hours like Detroit to Mexico City or Monterey. Some of the other aircraft lack outlets, wifi, etc.

As for the service, you said: "Service was slow to get started after takeoff. On many airlines, you’ll get a round of drinks and then you’ll get the meal, but that wasn’t the case on Aeromexico. Instead, around an hour after takeoff, the flight attendant appeared in the cabin with a cart, containing both food and drinks."

This is typical Aeromexico. For whatever reason, the cabin crew are not trained to take food and drink orders on the ground or even just after take-off. They wait until the meals are ready.

And sometimes getting a refill is difficult because the crew hides behind the curtain in the galley.

LONG ROUTES, not long hours *

That Guardia Nacional Boeing 727 looks really spiffy. Really well-designed livery.

Looks much better than the flight you took out to MEX- I'd definitely prefer this experience to your ATL-MEX leg and would choose this option. However, I also would be curious as to how consistent this experience is across other routes from US to Mexico or vice versa, as @FNT "double D" says.

This is way better than flying AA.

I live in Merida (MID), Mexico, and often fly in Aeromexico.
I recently flew to Puerto Vallarta (PVR), the experience is very similar to what Ben describes, it the best of only two options we have for domestic travel.
I will be going to LAX in May, and Aeromexico its the best options vs AA, UA, even when I am Executive Platinum with AA. For the segment from LAX-MEX, its operate by a B787-8, much better business class that any options, You get a transatlantic experience in a regional flight.

“ I found it interesting how Aeromexico had literature in the seat back pocket about human trafficking, and about how to spot the signs.”

A few months ago on a Malaysia flight between KL and Jakarta, a video on how to spot the signs of human trafficking was played before take off

The Guardia Nacional three-holers look like ex NWA livery.

The Euro-business is exclusively on domestic routes and marketed clearly as Premiere Light. The ERJs are on long routes but have a regular domestic first cabin.

The reality is since it was an evening flight, they may well have catered that ‘sad box’ from MEX or GDL - where ever the plane came from in Mexico. It is generally cheaper for airlines to round-trip cater flights out of hubs that already have catering set up as a large operation. This doesn’t preclude them from serving a hot meal, but it means your food is even sadder as it’s sat under dry ice or on a chiller for many more hours than it already would have.

I'll take AA's omelette over AM's flavorless omelete any day of the week.

I find AM's short haul business class to be quite good. I routinely fly it between LAX-MEX, which is about 30-45 minutes longer than the MEX-MIA flight. Between LAX and MEX, most of the flights are on the 737-MAX9, but there is one flight daily on their 787-9. Obviously, the 787-9, with the lay-flat seats and 1-2-1 configuration up front is a superior experience, but even on the 737 MAX, it blows away the US-based carriers as far as comfort, service, and quality of the food. And not only is there more pitch on the AM 737-MAX, it also reclines a bit further than UA or DL, which makes it even more comfy.