I’ve written extensively about the Korean Air “nut rage” incident, which happened last December on a Korean Air A380 flight from New York JFK to Seoul Incheon. During this incident, a Korean Air executive demanded the plane be turned around because she wasn’t pleased with the way she was served macadamia nuts. For those of…
Continue reading: Nut Rage Executive May Soon Make Return to Korean Air
Share your questions, experiences, and thoughts below.
I guess there is a slim chance that she learned from this episode. One can hope.
I don't think she did anything wrong. The company's service standards were not being met and she called them on it. No one's safety was ever in jeopardy.
I think an appropriate role for her would be cleaning the lavs on the airplanes.
@Ryan - You cannot be serious. Saying she did nothing wrong? Really?
She should be in the frontlines and learn the "nuts" and bolts of their service and operation...how to positively impact their employees. The idea is there the problem lies on the delivery and execution.
"They should show their ability to inherit." So that's how a meritocracy works!
She needs a job with as little human interaction as possible, combined with little opportunity for abuse. Maybe Luggage Czar?
If the senior Cho is really serious - then he should bring this brat daughter back as a FA - and have her do the flights for a whole year - so she can appreciate the hard work that FAs do every single day, and she will realize that life is not just about nuts!!!
Learned from her lesson ? BAHAHAHA! You're killing me! One can only hope ? Sh.t in one hand, hope in the other.
this blog readership is unwilling to understand why the top airlines are the top. They want United management but CX or SQ or KL service.
I hope Heather Cho becomes CEO
Sure would hate to be the employees directly reporting to her. She may take it out on them.