While airlines sometimes change catering contracts, the transition is usually fairly seamless as far as passengers are concerned. Well, that’s most definitely not the case at Malaysia Airlines at the moment…
Continue reading: Malaysia Airlines Has A Serious Catering Mess
Share your questions, experiences, and thoughts below.
Presumably this impacts only KL-originating flights, or Malaysia-originating flights?
Talk about a self-imposed mess.
I’ll let everybody know tomorrow night if other carriers are affected. I’m flying KUL-MRU tomorrow Air Mauritius.
I’ll be flying them at the end of the month on a 2.5 hr flight out of KL. Should be interesting.
It makes 0 sense. MAS owns 30% of the catering business. There is something else that we are not seeing. The story is surely much more complex
Well… ensure you have strong teeth to chew through their “famous” satay option - it surely isn’t what it used to be - suggesting you bring your own food on a long haul flight is just not what customers expect from a full service carrier.
There’s only one word for this - incompetence.
Typical MAS. I wouldn’t fly them for quids.
This is no surprise at all. MAS has for years been managed with a high degree of incompetence. I fly them later this month on a short trip to KL. Would never consider them for a long haul out of KL for the next few months.
First world problem. MH passengers should just be grateful they make it to their destination without crashing into the sea or being shot down by a missile.
MAS is dying a slow death.....this may help hasten the process. On flip side, they can't possibly get any worse than Brahims who has been serving crap for the meals. One can only pray (fav Malaysian way of solving any issues) that this may help improve their offerings which in recent times, had become so bad.
They own 30% of the caterer that they terminated the contract with. Talk about shooting your own foot.
To think that this was once a "5-star airline". I mean Skytrax is unreliable but still...
On KUL-DPS, bizz got pre-packaged food. The flight was delayed +90 minutes for catering reason and the meal was just sad: A tuna roll, a Danish, a chocolate cookie, peanuts, a bottle of water and an apple.
For drinks, they only had still water, orange juice and apple juice.
No other options ins lieu of the tuna roll. Crew was rather apologetic about it.
They have been negotiating to buy the 70% remainder, and it seems that the contract renewal was a bargaining chip. I guess they didn't expect the brinksmanship to go this far?
But it's definitely not just a case of letting the contract expire without thinking.
Flew yesterday from KUL-BKI. Tuna roll, Danish and cake were bad! MAS should have planned well much earlier on ending the contract with Brahim. Serving poor quality food is indeed not in line with ‘Malaysian Hospitality’!
I flew a multi-airline itinerary from Newark, NJ to KL in March, stopping over at Washington D.C. and Haneda. The last segment on MAS was the one I genuinely feared.
Affects outports too. Flew SIN-KUL on Sept 2. Snack box in biz. Two packages of peanuts, small bottle of water, two small pastries (one savory one sweet, neither good) wrapped in plastic. Asked for drink on board, not available. Not that I cared much for a 45 min flight, but worth pointing out when I booked a few days earlier they were still accepting pre flight meal reservations and what I ordered looked a lot better than the snack box! Got email advising of issue morning of flight.
My flight to HK was delayed by 2 hours as there was not enough high lift catering van to bring the meal to the plane. The food for a 4 hours flight was a cream bun and a cake with a piece of apple. There wasn’t any blankets and headphones for the flight as well. If your flight is below 4 hours, be prepared for some bad food and delay. Flights to London or Australia is not affected as those flights are catered by another company.
Ain’t no surprise if they make more blunders after blunders since incompetence breeds incompetence.
Read inside stories here;
https://www.facebook.com/groups/832044180996163/permalink/1358575291676380/?mibextid=cr9u03
Meals are not part of the contract anyhow So provided they make customers aware so they can plan in advance and bring their own food. Of course there’s an expectation, especially on a longhaul and in a premium cabin.
Airline tickets have a cost, and food is bundled into the cost.
You don't pay for every roller coaster at Disneyland but you'd be mad if you paid for admission and all the rides were closed.
"...our unwavering commitment to delivering premium customer experiences".
LOL WHAT A JOKE THAT AIRLINE IS
TOTAL LIE
When one door closes, another opens. Bravo Malaysia Airlines! We definitely looking forward to new ideas, concepts and selection of better in-flight dining! With this severation, it also gives others an opportunity to serve the airline perhaps tastier if not, better.
Looking forward Malaysia Airlines. I have booked yet again to travel with you soon.
Chris
Frequent Traveller.
Enrich member
Kota Kinabalu, Sabah
Memo to Malaysia Airlines:
Business 101: Have all your ducks-in-a row before sacking a crucial supplier.
Business 101(a) Sack the person/s who signed off on this disaster.
(Of course this is unlikely to happen given the alleged nepotism and cronyism rempant in large businesses in this part of the world).
Obviously someone didn’t get their pockets lined properly. Typical of anything Malaysian. Sorry but true!
Complimentary? They're not doing you a favour my man, it's part of the ticket price.
MAS and SIA; were once 'one', as with MSA. Interesting how their respective competence and quality have diverged , since the MSA split!
As a Malaysian, it’s sad to say that I try to avoid Malaysia airlines.
I’m not surprised by this fiasco. They are run by incompetent, short sighted people and on top of that, there’s always meddling from people that want to line their pockets.
Can confirm catering is rubbish. Flew 2 short haul international flights in Business Class. I got a box containing a tuna sandwich and a piece of pound cake. Even tasted trashy as well as looking at it. In addition, no glassware or china for drinks amd tea/coffee.
Hope Malaysia Airlines does not underestimate the potential repercussions to their future earnings resulting from this mess, which should have been avoided
can confirm this as well. Flying KUL - BKk in business class: just a prepackaged box with not very tasty stuff.
Total incompetence. Offered a cardboard box of cheese goo (aka mushroom pizza) from KL to Narita last night. They’re trying to bluster their way through.
CEO, Operations Director, catering director …should all be fired.
Return flight to Doha Economy 7/15 9. :
1 meal normal, second meal in box : terrible
I recently flew business class from Singapore to Kuala Lumpur on Malaysia Airlines and returned to Singapore from Penang on Singapore Airlines business class. What can I say about the on flight catering of both flights? Lots!
On board Singapore Airlines, I was served a piece of fish and all the niceties. On board Malaysia Airlines, it was pure junk.