Asia has some of the world’s best first class products… and then there’s Korean Air. I’m back in the United States, as I get close to the end of my review trip to Hong Kong. I just flew Korean Air’s Airbus A380 first class, on the 12hr50min flight from Seoul Incheon (ICN) to New York…
Continue reading: Korean Air A380 First Class: Sad, Boring, Uncompetitive (Sorry!)
Share your questions, experiences, and thoughts below.
Having taken many KE F (redemption) flights with my Korean wife between 2012 and 2019, I can tell you she got WAY better service than I did even though the FAs knew we were travelling companions. There is still a fair degree of xenophobia baked into their service. Pretty much stopped when transfers to KE became impossible.
Any Korean Air just won by best airline of 2025 beating Qatar Airways by AirlineRatings.com.
Hmmm...
The amenity kit is basically the same as the one they have in J, except the bag is a beige, neoprene pouch - I have several around the house and use them often when traveling! But they've been filling them with the Atelier Cologne products for as long as I can remember - at least the last 8 years. Their menus have also not really changed for that long, either, in F or J. As much as I love SkyTeam (I know, I know, many of you do not), I've grown tired of flying KE and have shifted as much as I can through Europe on AF and KLM when flying to Asia. It's a longer route, but the flights are more pleasant.
Shady safety record? KE hasn't had a fatal accident since the 90's (which, unbelievably, is almost 30 years...). Definitely true in the 80s, but I think their safety culture/systems improved dramatically after they brought in consultants from DL in the 90's to help fix things.
I have been preaching this for years. KE has not been a good airline for a long time. I would always choose OZ over KE. But a LOT of bloggers turn a blind eye to KE's failings for some reason. Maybe because it used to be an easy F product to book? I dunno. Either way, it's a horribly lackluster product, sometimes bordering on downright bad.
I had two back-to-back flights in KE F and both were exactly as Lucky described. And this was pre-Covid when service levels should have been high. I had to ask for everything, repeatedly. Glassware is tiny so when you finally *do* get something to drink, it's probably a good 100mL, at best. And forget proactive refills. Food was good, but service was just non-existent. I had to flag down FAs to clear one course then ask for the second. At one point I brought my own dishes to the galley because there were no FAs to be found.
To top it off, the purser and the two F FAs came by at the end of the flights to ask how everything was. I SHOULD have said it was incredibly subpar but there was a language barrier and I don't think "It was bad" would have gone over well. I'm going to miss Asiana but thankfully my work travels don't take me to Korea much anymore. And if/when they do, I'm happy to fly SQ or NH or JL.
As stated above, it's not necessarily the fault of the airline, but rather the countries' pilot hierarchical culture, which is deeply embedded in the pilot community.
And while no fatalities or even injuries, their latest write-off was 2 years ago in Cebu. Don't forget OZ 214 in SFO.
I had the same thing happen on my ANA F flight back from Tokyo in April 2023. I've definitely noticed that it's more of an issue with older crews. The FA seemed very annoyed at the idea of serving foreigners (even if you give a little bit of grace for awkwardness given the language barrier) and gave much better service to the Japanese F passengers.
Can't imagine how happy would Proximanova be after finding this article out.
Regardless, current KE first class is just embarassing.
Especially compared to Ben's experiece on the same plane in the same cabin about a decade ago.
Yeah, seems like the typical skyteam first class.
Anyways, is that wooden thing around the seat a privacy shield like in LH F?
And true, the color mix is weird, looked better all turquoise/blue. Should’ve stocked to it or changed everything.
KE and ICN have been hand in hand in riding their hype from 20 years ago and hype from being an East Asian airline/airport and thinking it still applies to them today. They were really good in the 2000s and just refused to innovate while the competition left them in the dust
You just sound like AeroB13a at this point.
Seems like your brain is fully committed to bash SkyTeam 24/7 yet you don't even know about the enemy.
What can I say, wise up. Don't even take a min to find that out.
Speaking of the plane looking kind of weird, does anyone know what’s going on with the weird fuselage finishes (like how the back section has different finishes)?
It’s still cold in Seoul. It could just be a combination of de icing residue , frost on the fuselage , the sunlight , etc that would explain the appearance of discoloration through the camera lenses.
I don't understand the complaint of "having to ask" for something which appears quite often on various online forums etc. Surely it's better to get what you need when you need it, instead of having to wait until someone decides to "do a round"? For me, good service is when I press the crew call button and I have someone attend to me immediately. For example, on Turkish, no one offers you a drink in business for 10 hours but whenever I wanted one, I got it within a minute of deciding I want to have it.
Is this because US crews are hostile about the use of crew call button and Americans are afraid to use it, or what?
I feel like you’re too harsh on the hard product when this is their old product and you’re comparing it to other airlines’ new product which aren’t on their whole fleet.
I do agree the soft product is lackluster, though I’ve had similarly inattentive FAs on other Asian airlines frequently too.
"KE hasn't had a fatal accident since the 90's"
Only by extremely luck/grace, not by having a substantive culture of safety. There's definitely comparative deficiency in the Korean airlines' ops, so far as safety goes.
Then again, same thing can be said of Air France: name another western airline that's crashed 3+ longhaul aircraft hulls to the point of total loss since just 2000. Their pilots even managed to dispel the notion that the dual-feedback yoke system in most Boeing aircraft, will alert one pilot as to what the other is doing (Air France flight 11, in 2022) nearly crashing a 777 in clear weather.
KAL-Asiana M&A was a total disaster, and this airline becoming the representative airline of Korea is just a national disgrace. Maybe they might introduce some overhauled service plan when the merger completes, but who knows...
It's weird but the best of Korean Air is economy class, not business/first class.
I don't get their logic either, but their economy class is too good. The largest seat in the industry(33"-34" pitch), decent food, and the FAs have more human touch than in biz/first in my experience.
It seems they're targeting Koreans for biz/first(who prioritize direct flights or who don't speak English), and connecting foreigners for economy class.
Whatever KAL do, those cash cow Koreans will fly KAL forever because they don't have any other option. That's how they can ignore the biz/first class..
I'm Korean as well, but I'd rather choose AA over KAL if in business class. If I'm flying economy, then KAL is the best.
Skyteam should go away of the dodo bird and every carrier should find a new aliance or go unaffilliated.
now THIS is the content I come here to see! I used my one cache of KE miles for the 747-8i on ICN-ATL and it was SO much better than this seems. Service was whatever but the suites were fantastic and food & drink also excellent
This. KAL economy is the best valued cabin of the airline - Prestige Class with many 777s featuring 2-3-2 configuration, first class with no first class element... while economy has outstanding comfort level & meals in its class.
At least in the 2010s they were way better than what they are now. Hot towels in economy, better amenities (current first class kit is way worse than that of former Prestige class) in premium cabins, cart presentation for salad & fruits. Hard to believe that this is the same airline.
I think it's an American thing. They want the server to "read their minds" without a word. They expect the service to be proactive, not just responsive.
If you have to "ask" something, it's not a good service already. You should be asked by the server before you ask for something.
I know US crews are generally not regarded the best(especially in economy class), but in business/first class, good crews are so proactive that you don't need a crew call button. The crews constantly check on you and offer drink refills until you decline. I've had better experience in AA biz than in KAL.
You can’t say I didn’t warn you, Ben! You want to subject yourself to the mediocrity that’s Korean Air, just because you’re sitting on a stash of miles? REALLY?!
I’d suggested Asiana’s A350 (which will soon disappear after merging with KE), Air India’s new A350 which is flying to the US… heck, even Air Astana!!!
And before Mason comes at me once again with a pitchfork, Ben is perfectly free to choose as he pleases, so if more people want a review to know how ordinary KE has become, power to them.
No one proactively offering drinks in business class on Turkish Airlines is simply not true. Flew IST-IAD last month, and flight attendants offered juices and water at various points during the flight. Not to mention offering refills during the meal service.
This. AF and Korean are two of the least safe modern day airlines and one of the main reasons I don’t fly with SkyTeam.
How else do you expect him to spend KE miles before they expire, if not on KE?
Any other SkyTeam partner space that KE can book is better off booked with another program most of the time.
Also why are you constantly liking your comments, as you post them?
For comparison, China Airlines (Taiwan to avoid confusion) has come a long way, as they too had a notoriously sketch safety record from the 90s to early 00s. Their last major incident was in 2007 where a 737 fuel tank exploded after landing caused by a bolt puncturing the fuel tank.
Admittedly I don't believe there's any plans to install the suites on the A380, but yeah did find it odd there wasn't even a mention that this is the far lesser of two hard products KE has for F.
Not that the full suites are groundbreaking, but I would say are certainly competitive.
I strongly suspect that KE will completely revamp its service and cabins as part of the merger - but they have spent years just trying to get it approved.
They are faced with integrating two airlines and growing their presence in the process even while trying to make the merger economically work even after having to make a lot of concessions.
ICN is still one of the largest hubs for TPAC travel and also the one that has the most growth potential considering geography and market and geopolitical realities.
the A380 is only being retained not just by KE but by a number of other airlines that have relatively small fleets of them because of delivery delays and the cost of new, large aircraft.
Most airlines do not hang their reputation on the A380 so it has to be seen as a big aircraft but not the flagship as EK sees its 380s
Curious how they will handle two very different cabin styles. Will they revamp everything and streamline - or revamp either KE or OZ so it matches the other?
In terms of service/ attention, I think Lucky may be onto something (or just chalking it up) with the cultural piece. I spent 6 days in Seoul at the Grand Hyatt and Park Hyatt a few weeks back as a Globalist and anytime dining at breakfast or dinner, I was immediately aware that you had to gain their attention for almost anything after being seated and ordering - especially any of the service folks who were men then followed by the women and by rank (uniforms).
First - breakfast buffet. Sat down by hostess 5 times, once by a hostess with a suit (mgr?). Only the manager asked if I would like a coffee or drink. The rest just sat me and left. On the occasions where I was left, I sat and waited (even timed some of them between 7-14 mins) before anyone would come so I could get a drink before food. The men only once came - and he was in a suit. The women came earlier and only once was it a regular uniformed staffer - the rest a suited employee. Maybe because this was a buffet and a little crowded, there are likely more expectations of DIY.
Very similar experience with dinner. After being seated and then checked back for my order, I never had other visits other than flagging down a waiter. The one time I was constantly checked on was the head waitress at the Park Hyatt. Also witnessed these same behaviors at some restaurants around the city.
Lastly, there is not a lot of banter at all. It's very transactional - you tell them what you want and they get it. I am not a very outgoing/ talkative person with strangers but even I noticed the cold back-and-forths.
Looking back, I think there is a combination of (cultural) do not interfere too much with the customers and a tiered job (procedural) expectation for the staff (like bus boys only pick up dishes, waiter/ waitress only taking orders and MGMT cleaning up the rest).
Not complaining and at the same time understanding these are first world problems but I did notice these differences in the Korean service industry vs. other Asian countries. In some ways I appreciated it being very transactional yet at the same time it was a learning experience for the next time.
And you can thank the snowflake cancel culture for their decline.
Heather, while did act out of line, was doing what she was supposed to be doing, uphold the standards.
Their First class was much better when she was around. You can see it as spoilt nepotism or truly committed to excellence or both.
I had the privilege of flying Korean Air in first back in 2015 from Frankfurt to Seoul and then on to Los Angeles. It’s sad to see that the catering hasn’t changed at all. I had that same chestnut soup and ribeye in 2015.
They need more competition, particularly to NYC. Once Asiana has been subsumed there's a risk they'll get even lazier. Sure, Air Premia offers economy and premium economy, but on the long non-stop haul to NY Korean will be the only first/biz game in town. Maybe United should consider running a daily 789 out of Newark. There has to be some market share they could claim.
@Gsv: Good for you. I flew IST-PTY and PTY-IST during the last few weeks and the drinks were proactively offered twice on ach flight (at the beginning of each meal service) + additional two proactive water offers (one on the starter tray, and one after conclusion of the first service). Nothing in between - but as I said, it wasn't a problem since I always got what I wanted on request.
Except she acted like a methed-up version of Bette Midler's Sadie Shelton character in "Big Business" - a spoiled nepo-baby elevated way above her capabilities. Her prima donna behaviour was appalling. That is not how an executive from a major corporation should conducts themselves in public, let alone in front of paying customers. She got her ass cancelled, and she deserved to.
Same outdated A380 F product as BA, but at least the Brits know how to keep refilling your glass.
You're flying a DieTeam airline on that fat hippo of abject failure. What do you expect?
"And before Mason comes at me once again with a pitchfork..."
Mason is what is known as a "douchebag."
That's not opinion, it's science.
I had a chance to take Korean F pre Covid in 747 with door. I thought the hard product was fine and service wasn’t as lack luster as Lucky described. But the food was really subpar. I had a bibimbap and it possibly was the worst one I ever had. Beef was chewy like rubber. I don’t expect Michelin star level food on an airplane but I expect Panda Express/ Yoshinoya level of food on an Asian first class minimally. I can only imagine what they served in J and economy….
I agree with you. As a Korean myself, I confirm Korean service is meant to be reactive, never proactive. That's why we have call buttons at restaurants in Korea. Whenever you need something, you press the button, then the staff will run to you in seconds. A proactive service is often considered "disturbing" in Korea.
For this reason, when Koreans travel to the US, they often feel disturbed by servers consistently checking in. It is a cultural difference.
Korean Air is doing a typical Korean service in this way, however, Asiana was different. The FAs of Asiana knew about this difference very well, and they did a more catered service for non-Korean passengers.
Sadly, Asiana's being merged with KAL, and Asiana's service manual will be discarded.
Why try and revamp the product to a significant degree if they'll become the only LH FSC in South Korea tho? Wouldn't such a position deter them from making product improvements?
TPG had a much more positive impression of Korean Air's first class experience. Knowing as much as you do about asian airlines' hard and soft products, this 'underwhelming experience' was completely avoidable.
Airline Ratings just awarded Korean Air best airline in their awards, mainly off the back of their excellent legroom in economy!
You can call it “cancel culture,” but the fact is nobody wants a psycho thug bitch as a boss. I hope to god you don’t have anyone working under you if you think she was in any way justified acting like that.
How many screen names do you have?
It's to the point that you're forgetting which one has which anti-Skyteam catch phrase.
Very good review! I haven't flown KAL for a long time, and it was very good then. Flew economy. Excellent food, seats (good width, recline and leg space), service all wonderful. Would reconsider this airline now. Thanks, Ben.
Ah yes, that's exactly what we need more of, people threatening flight (not just cabin) crews' jobs if the don't do what she wants. Because an airline with a spotty safety-culture history needs distracted pilots, to get its moxy back.
Genius.
So sad to read this.
Korean First on the A380 was one of my top first class experiences (around 7 yrs ago). No, the seat wasn’t the best but the cabins were virtually empty and the service so kind a proactive. One example - there is a lighted little seat control panel that is pretty much eye level when in bed mode. I woke up at some point to find a napkin taped over the panel so that the light wouldn’t disturb my sleep…
So sad to read this review…
One of the wrong decisions that Delta made was their jv with Korean. I had once booked business class trip via delta, last leg from ICN to SIN was operated by KE, two days after I made the booking, KE downgraded that leg to Economy. Many escalations with the diamond desk led to nothing but an apology email from someone higher up in Delta explaining how it wasn’t marketed correctly and that KE wasn’t cooperating and there’s nothing they can do now that all seats were booked. Instead I think they offered me some 20K miles or something!
That being said, I had good experience with their soft product both in biz and economy and I don’t mind ICN but hate their lounge. The JV itself is half baked and an after thought.
I think it's already evident they won't match the cabin styles looking at what is being announced for future deliveries. They will match the fabrics but there will be two dub populations of hard products matching the two current fleets. Honestly they can get away with it by operating each product consistently in different markets.
"KAL-Asiana M&A was a total disaster"
How do you come to this conclusion, when the merger wasn't even closed until 2 months ago, and integration is only beginning to start?
Although Qatar cabin crew vary significantly.
I once had a crew who looked to be all Mongolian/Xstan who acted just like some comments here - very helpful whenever I asked for anything but utterly non pro-active.
I could understand why some people would feel disappointed, but I just switch modes - after all, management has set up a wonderful soft product offering - I just need to ask for it, and as reader of OMAAT et al, I know what to ask for.
If that amenity kit really is a waterproof rubber bag then I might appreciate it - something I could use at the beach, rather than just another little bag for keeping stuff in.
Korea is a just a provence of China.
So why do you expect more?
South Korea loves to hype themselves since they are insecure just like Turkey. But they are both very blah blah blah.
Impossible to transfer points and they have given up certain routes so don’t care
KE economy seats itself are not large at all in some A/C types (in 748 and 789/10 the seatwidth is just 17.2" between armrest, because seats cannot physically be wider in 3-4-3 747 and 3-3-3 787) but yes, the pitch is one of the best in the world.
If there's a wad of trash that has been sitting on the ottoman for 20 minutes, is that something that really requires asking to be discarded? Especially in a first class cabin?
If the trash is full in your home, do you need someone to ask you to take the trash out? Or do you just take the initiative and do it without someone having to ask you?
Hi Ben. Loved your review. But please, don't keep apologizing for encountering "first world problems". There is no such thing as a first world problem. There are only problems of quality, not outdated problems of first, second and third "worlds". Constantly repeating the mantra of knowing how 'privileged' you are to travel in style is unnecessary, and panders to a certain political minority subset of society.
Hook, line and sinker 😉 Thank you for biting the bait (and so quickly!), and amply showing why we don't apologize to the likes of you.
I get the feeling you are over emphasizing how grateful and lucky you are for flying first class, etc, almost to an apologetic level subtly to me. It's ok and great that you posted such an honest review! I appreciate it.
Thanks for this excellent review, Ben. I have heard a similar assessment from a colleague who flew KAL First a couple of years back.
I've only flown KAL once, in Economy on their 747 HKG-ICN. I thought the seat comfort and service were excellent.
I flew First Class on Asiana FRA-ICN in 2014 and felt similarly underwhelmed by the service. The First Class Lounge at ICN was quite nice though.
Thanks again for your great reports!
We live in the “first world”, so have first world problems. I’m sick of hearing BS about “privilege”. It’s something only juvenile reactionary activists worry about, and most of them will end up living the same upper-middle class lives as their lily-white, professionally-employed parents.
lol as a Korean-American I cannot deny the veracity of your statement less the China part. What a vain culture and people.
What is it about Korean Air articles that always get so many comments here? It's fascinating
Hook, line and sinker 😉
Or do you expect someone to tell you America is part of the Britain or Gaza belongs to who. Or war hunger Benny is insecure about his strip size.
Nuts and poor service have nothing to do with safety or distracted pilots.
She got what she deserves, but it cost them their service level.
Just like diversity got what everyone deserves l, base line quality at the cost of excellence.
Stop DEI your way out of
every incident.
KE has become the LCC of transpac cattle flights between NA and SEA and this is intentional (usually cheapest fares are KE). They can't compete with NH, JP, all the Taiwan Carriers. Lower your expectations on all service levels.
I'm glad to see in the comment section that I'm not the only one who found Korean Air uncompetitive in the Transpacific market.
- Both the biz & first class seats on those A380s were old and the most uncompetitive in the market.
- Food was meh (For Western options Asiana blew them out of the water, and is there any difference between their economy & business Korean options which they haven't changed in decades?).
- Noname, low quality amenity kits in business class that reminds me of what EgyptAir used to offer in their business class
- Antiquated IFE and no Wi-Fi
It's like they spent all their budget on economy products and forgot they had a business class and a first class, and it's sad to see that they got to survive while Asiana, a much better airline despite outdated hard product due to financial strains, got absorbed.
Agreed. I flew on Asiana & Korean long-haul about 4-8 times per year in total and I guarantee you that when it comes to business class, Asiana beats Korean in every aspect.
Sad to see that Asiana got absorbed while Korean got to stay.
I agree with the trash, but when it comes to ordering more stuff, it should happen when customer asks for it, not at "set times" when crews decides it's time for another round.
I flew KE on 748 twice: CDG-ICN and back (now 748s are completely widthdrawn from flights to Europe due to reduction of 748 fleet). I can confirm that economy seat model is very good itself (it's one of earlier Safran Z300 generations), though narrow (17.2" - similar to 787), because 747 cabin is not wide enough for 3-4-3 Y and cannot accomodate normal seatwidth (in comparison, Y seatwidth in KE A380 is 18+" and in OZ A380 is royal 19"). The service is impeccable for Y standarts. I think my return ICN-CDG flight was one of the best I ever had in Y (empty seat next to me also helped to elevate the expirience).
I think the fundamental mistake you made is your comment about competing with ANA, JL, SG, etc. They don't want first class. You knew this going in, flew it anyway, and were disappointed, so I'm not entirely sure why this is a surprise. Since they don't really want first class, they obviously don't care about competing with ANA, JL, or SG in first class. It is there on their planes, so they are trying to see if they can get some incremental revenue. Once the merger with OZ is done, and planes refurbished to a unified interior, I would expect a better focus on service levels.
A very good review and I fully agree with the other negative comments as well. I recently flew KE from INC-DXB in business class. The aircraft was an aged worn out 330 with no wifi as usual and very basic amenities. The seat was so uncofmrtalbe and not even the lie flat one. Service was as expected the same as what you experienced in first class. The worst part was the fare was almost the same as EK. Never again!
It's the Delta fanboys. They're required to defend KE and their abysmal practices, otherwise DL looks bad.
Here comes the biggest joke of the year! Airlineratings.com has just released the list of the best 25 airlines in the world and KE is number one!!!
Here is the complete list of the ‘Top 25 World’s Best Airlines 2025’:
Korean Air
Qatar Airways
Air New Zealand
Cathay Pacific
Singapore Airlines
Emirates
Japan Airlines
Qantas
Etihad Airways
Turkish Airlines
EVA Air
Fiji Airways
Virgin Atlantic
ANA
Aeromexico
Air Caraïbes
Thai Airways
STARLUX Airlines
Vietnam Airlines
SriLankan Airlines
Air France
KLM
Air Calin
Air Mauritius
Garuda Indonesia
Shots fired!! This article reads to me like you didn't get your macadamia nuts on a bowl. LOL. Joking, Thanks for the honest reviews.
Also Korean and I left a comment on the last review of KE regarding the perceived bad service.
This is the kind of service many Koreans want, especially ones that are paying for first class. Koreans think American-style service is rude and Americans think Korean-style service is rude. Is one wrong? No, just different.
And then always get a chuckle out of his criticism of small water cups, small napkins--this is Korea! You'll have to carry your 7-11 Big Gulp onto the plane.
Ben, didn't you learn your lesson from the whole Egypt fiasco that just happened?
agree with you.
Sadly he has to repeatedly apologize for doing his job because of the comments section.
Americans are used to exceptionally bad service (which then demands being tipped). The idea that a server knows how to do his or her job is foreign to them.
That ‘bar’ at the back wasn’t staffed on the LHR-Incheon round trip I did 10 years ago or so. A colleague upgraded to First and the cabin was identical apart from turquoise upholstery back then. Bizzo was still 2-3-2 from memory. Shame how airlines seem to be giving up on 380s and not updating cabins.
The Concorde crash wasn't Air France's fault. Sticking to the loadsheet would have simply lead to the plane crashing a few miles further away than it did.
The hotel might still be there though
Their new acquisition, Asiana’s, A380s are no better. Their former first class, now branded “Business Suite Class” is similarly disappointing. Although the seats themselves are more private, the overall experience was worse than Lufthansa business class. That I got a great sleep ICN-LAX was the only saving grace…bad food, indifferent FAs, and if there was a bar or something in business class, it was inaccessible as we were on the other side of an inexplicable velvet rope.
Issue is if those rankings are solely first class or not.
KAL has an excellent economy class product
Came back after reading Matthew from Live and Let's Fly (which I rarely check). With that and other recent reviews of KAL first class, it just seems like they have gotten extremely inconsistent (compared do pre-Pandemic) - and you unfortunately stumbled across a bad day.
Not gonna force you to fly KAL and burn your miles again, but I do imagine the experience being quite better in newer 777s and 747s.
If there were a drinking game which required one to take a shot every time you use the word proactive or tasty, one would die of alcohol poisoning before they finished an article. Great stuff, generally, but please buy a thesaurus.
I strongly disagree with the negative generalization of the KE’s first class services. I flew first class with KE from ICN to BOS to ICN in September 2025, and my experiences were phenomenal. The Cosmo Suite 2.0 seat that I took was spacious and comfortable. Foods were very generous and delicious. There was “my” flight attendant who kept checking on me for water, snacks, and even band-aid for my little cut on my hand! I thought I had my in-flight butler! They also asked me if I wanted dual main course meal as I was allergic to certain food items and I wanted to try other meals. Their in-flight pajamas and bedding were too good to be true - I slept like a baby for 9 hours straight! They gave me a bottle of the detox juice that they only serve in first class as I liked it so much when I got off the plane. As I am lactose intolerant but wanted hot chocolate, they got creative and offered oat milk mixed with chocolate power then made it iced (the way I wanted it). FAs came to me and chatted with me before takeoff and before landing. It was by far the most memorable first class experience that I would never experience from many other airlines.