Has China Southern Improved Since My Comically Bad Flight With Them?

Good to see they've Descartes the cheap stuff.

Flew them in J last December, and I can echo Brian's comments.

A380 LAX-CAN:
- Seat was very good, IFE fairly standard. I got a good 6-7 hours of sleep.
- Food was ok...not SQ, but that's asking a lot. I don't remember the booze selections.
- Cabin was clean, modern, overall quite nice. Lav was massive (upper deck) and spotless.
- Service was as he described.
- Connection in CAN: they could do with some better signage for Sky Priority passengers, as there's thankfully a separate line. The non-priority line was very long.

77W CAN-LAX:
- Again, the seat was good. The forward mini cabin was quiet as expected. The IFE was different than the A380, and I found it a bit quirky. The touch screen remote was cool, but wasn't the most user-friendly.
- Food/cabin/service similar to above.
- Lounge is reasonable, not the best, not the worst. The breakfast/brunch options were not particularly amazing, but bar/coffee items upstairs were ok. The sitting area near the window upstairs provided some nice views of the ramp.

TLDR: I'd fly them again. Their paid J fares are quite competitive, and from the west coast to various points in Asia, it's a good option.

One thing I forgot to mention before hitting submit..for us Skyteam folks, particularly DL flyers, the earning rates on CZ revenue flights take a hit since they're a Cat 3 partner of Delta. So, keep that in mind.

This is the plane with the Singapore-like double bed configuration for the center F seats, right? If the service isn't terrible anymore and there won't be crew or self-upgraders filling up the empty F seats I might just take this flight...

Charles - I agree with your comments on the lounge, which I forgot to mention in my email to Ben. Their flagship lounge in CAN isn't bad, especially when compared to U.S. domestic lounges, but is definitely a notch below other Asian lounges (SQ, CX, etc.). Ben's initial review was pretty accurate. I didn't find any of the sitting areas particularly comfortable. The worst thing was that it was way too hot for my American tastes, but Chinese people usually keep things warmer in office buildings and homes.

The nice shower rooms were a pleasant surprise. A far cry from the disgusting showers in the SkyClub in JFK.

@Brian D - agree completely on that point. The lounge was definitely muggy, but the showers were good. The lounge overall is a decent place to pass time as the terminal itself isn't particularly exciting. There were a few interesting shops down by the gates (not the high-end stuff by the lounge heading towards the other concourses) where I was able to pickup some fun items.

Lucky, it would be nice if after improvements made, that you could re-visit and review the airlines. Or at least someone from OMAAT does it.

Thanks Brian for the short review on CZ.

Less concern about the type of champagne and more with is anyone going to be smoking in flight.

Australian perspective here: we really get stung by Qantas and the big brands for business class long haul fares, so CZ and others are good for providing competition. I flew SYD-CAN-CDG return in 2014 and the experience was similar to those described in comments above. In summary, hard product (A380 and A330) was good, new, clean, everything worked, lie flat seats. IFE is not as good as CX or SQ, not a good English or European selection, but good enough for me. Staff are polite and attentive, their English is adequate to the task, I'm not there for a big conversation. The quirks: got pyjamas on the daytime A380 flight but not the nighttime A330 flight. Dinner menu was long and impressive but most of it was unavailable. Food was ok. At breakfast we were offered "butter or jam" and there didn't seem to be enough to have both. CAN lounge was good enough, ok food, good showers, not crowded, massage chairs (!!).

At the right price CZ is perfectly acceptable. Air China (2016) was similar to above with less quirks.

I wonder what is the depth of Mandarin or Cantonese comprehension by the FAs of U.S. airlines flying on similar routes, as it would be nice to be able to go beyond basic phrases and gestures, especially as one would expect on flights originating in or going to China.

Flying CZ in 3 weeks on JFK-CAN in J. Will be interested to see. Really just need to sleep though.

I should have added that the headphones were inferior, bring your own.

I just flew Business class (77w) PVG-CAN-JFK on Sept 3;
Ground service: really nice and efficient, meeting you at plane, pushing through each step and taking you entire way to lounge (or gate).
Seats: got one of the true window seats, good hardware (same level as KLM and Lufthansa), IFE was great and I actually was impressed w audio quality of headphones.
Food/drinks: limited wine list; not even an actual wine list, had to ask for wine and them got "australian" or "french" as options. Food OK, eatable but not more.
Service: attentive, but overall leaving you alone which I like. Taking food orders up-front I actually like and telling you serving times which helps planning the sleep.

Xi Wu - I agree, the U.S. airlines should staff Chinese-speaking FAs on flights to and from China. I wasn't trying to imply anything otherwise.

The soft product still sucks imo, I've experienced better in coach on non-mainland Asian carriers. The booze quality seems to have improved although it seems like the cabin staff is really trying to preserve there $15 a bottle wine. I asked for a glass which was about a sip and a half and after 3 glasses I got about one normal glass you would receive in coach.

The western lunch was not edible and the congee was ok, although I've had better at 7-11 in Thailand for 50 cents. I do have a return flight scheduled to BKK so I'll update if there is any improvement or decline. IFE wasn't bad and the seat was nice except much of the plastic was dirty. Also if you need to modify your ticket expect an hour long call to china on your dime.