Given that millions of people travel by air every day in the United States, mistakes are bound to happen every once in a while. However, this is an especially strange story, as reported by ABC7.
Continue reading: Frontier Airlines Sends Passenger To Jamaica Rather Than Jacksonville
Share your questions, experiences, and thoughts below.
Things do sometimes go wrong.
It's how an organisation deals with them which shows their attitude to service.
On that basis, Frontier seem to have done quite well - the flight crew stayed with her in Jamaica rather than abandoning her, the airline promptly admitted their share of fault, and promptly provided compensation in a form that it sounds as though she can use for an amount that seems not too stingy.
@Ben it happens more than may think. This includes handling agents boarding passengers on the wrong airline let alone flight by the same one. It’s not picked up if the seat isn’t assigned to someone else, otherwise the crew would spot the discrepancy on the boarding “ card”
This is on top of passengers who book the wrong destinations even though it’s clear at the time : eg Sydney Melbourne Manchester
Only $600 for that entire screw up? And not even cash, but in Monopoly airline "money"?
Is the Government completely asleep?? Now wonder @Icarus says this kind of things happen "more often than you think": there's hardly any cost to the airlines, it's all on flyers.
A guy booked a flight to Sidney (Montana) instead of Sydney (Australia). It hadn't occurred to him 1) why the fare was so inexpensive or 2) why he would connect through Denver. As he landed, he thought it incredibly strange that the flight was so short and why he was adjacent to mountains instead of the ocean. When he finally arrived at the gate, it occurred to him that something was truly wrong. His wife was disappointed but understanding.
@Jake I believe you are not putting any responsibility on the passanger is flawed. Gates are clearly marked and passangers can check the app to know where they should go. Did Frontier skrew up, yes. Did the passenger skrew up too, yes.
I would love to see a post about Go Air filing for insolvency due to P&W engines issue
What a terribly long flight it would be knowing I was on the wrong plane, without passport and wondering when I’d ever get home again. Sounds like Frontier handled this situation well.
"$600 Frontier Airlines flight voucher tied to the name Beverly Ellis-Hebard that is valid for one year.”
lol, they want to make it clear she can't sell her voucher.
Ending up anywhere but Jacksonville sounds like an upgrade—she should be paying the airline.
When I saw “Jamaica”, I expected a story about being sent to JFK instead of Montego Bay (or vice versa.) That would have been a much cooler story!
“Why JFK,” you ask? Cause it’s in Jamaica, Queens, N.Y. (at least colloquially.)
Right? haha
That seemed like an oddly specific way of saying they gave her a voucher....
$600 Frontier Airlines flight voucher?
haha
If they did that to me, maybe... maybe... they could put me in business class on another airline that day with a $6,000 check and I would be fine.
If not, see you in court!
Here's something basic. When you scan a boarding card for a flight at the wrong gate, then what happens? It should have beeped in a different way and given a red light instead of a green light so she would not board. $600 is almost nothing and she has to pay for a new flight.
Before the pandemic, a coworker of mine was going to Shanghai, but somehow never got a visa (he later said no one told him he needed one); somehow he boarded the flight and no one checked his passport to see if he was in possession of a visa; he arrived in China with no visa, so was put on the next flight back to the US.
Happens more than u think with spirit and Frontier. And the worst part... 600$ r u kidding me. Omg same situation as a law suit, right? They try to pay asap and make ot right so ot goes away. 60p is a joke, I'd go after that pos airline
The same thing almost happened with me back in 2012.
US Airways and TAM were part of Star Alliance.
It was the return part of a multi continent award trip (S. America - Europe, North America - S. America).
The return was LAX-CLT-GRU-SJP
SJP is São José do Rio Preto airport, in Brazil.
At LAX the US Airways agent misread the last leg of the itinerary as San Jose and simply (I still don't know why) routed me at LAX - CLT - SJC (?).
I remember he looked confused when he said "Oh.. you are going to San Jose..".
After he printed the boarding passes and handled me them, I got confused because he said they would go straight to "San Jose".
Eventually I had to come back to the check-in desk, they had to retrieve my bag and correct everything. We all ended up laughing about it (even the manager).
Beverly says she flies that route every 6 weeks so I think the compensation is fair.