Update: Following widespread criticism of Frontier Airlines’ new practice, the airline has discontinued this fee. As a Frontier Airlines spokesperson explains:
Continue reading: Frontier Airlines Ends Coronavirus Ticket Surcharge
Share your questions, experiences, and thoughts below.
Airlines got billions from the government and they still want to do this crap?
Only the CIC is waived at the counter, not the Covid surcharge. Noticed this a few weeks ago on a ticket I bought at the counter
That's gotta be a mistake right? I thought the rule is for all fees that airlines charge, they're required to have a way of waiving it
I'm confused how this is legal ... my understanding is that airlines in the US can only charge a surcharge separate from the fare on domestic tickets if there is some way for the passenger to get around it (like Spirit's online booking fee which can be avoided at the airport ticket counter). If it's mandatory for all passengers, I thought any surcharge has to be folded into the base fare (which is one reason why "fuel surcharges" from international flights don't appear domestically in the US).
Ben, thanks for reporting on this and adding yet another reason why I won't fly F9
This seems like a resort fee that hotels have. And you know its b*llshit because they are charging a oercentage of the ticket instead of a flat fee per person.
Omg , my family went on vacation and it’s the last time I use this aircraft, Why? They don’t give any travelers anything to drink at least, and now the want to charge for a world pandemic COVID 19. That’s not right more charge for this line, I’m not gonna buy another ticket
As far as the markets go this does not bother me the IRS though should kick up a racket and heavy hand airlines for such shenanigans
They compete with others in the "vacation special" arena. The bottom line for many will be just that...the bottom line. If they are higher than Spirit or SW they will lose. If they are lower, they will win. For destinations like Trenton NJ where they are the only choice, they will win. Hidden fees get found out and creates backlash.
I actually emailed Frontier about this a few weeks ago. The reason why they also have this fee is to help push down the cost of the Carrier Interface Charge (CIC), since it is waived for tickets booked at the airport counter. Frontier also tacks on a $5 High Airport Cost charge for tickets leaving out of airports such as LGA, ORD, and LAX. By charging separate fees, they can get away with lower tax payments while also making it difficult for other fees to be waived. I asked how can passengers have these fees waived. Their response:
" Thank you for contacting Frontier Airlines about inquiry regarding the High Cost Airport Charge, the COVID Recovery Charge and the Carrier Interface Charge and if they are imposed by the air carrier or the government. I understand that this is an important matter to you and I would be happy to assist.
I have researched your inquiry and the fares are not imposed by the government. Also, the Carrier Interface Charge is charged by the third party agency, not by Frontier Airlines.
Thank you for your patience and we look forward to having you fly with us in the future. "
They completely ignored the part of the email of how some of these fees can be waived.
Frontier has a Carrier Interface Charge, it can be waived if booked at the airport counter.
I have no problem with an airline covering their expenses, even if they actually call it out instead of baking it into their prices. However, I completely agree the timing is very weird as we emerge from this pandemic. Also, you make a good point about the government COVID funding. I know some of that was to be sure these businesses came out the other side, but I think it would be very pertinent for the government to claw back a piece of the funding if the airline is going to essentially double charge for some of their higher expenses.
Frontier is gouging their customers for the very last cent. Their "The Works" pkg DOES NOT GIVE 100% as advertised. Additionally their flights are paired which in some cases involve a 20 hr flight where they refuse to let you book travel involving less time via 2 cities when the layover is far less. By the time you pay all the fees(baggage seat choice boarding) you're better off with carriers charging a higher ticket cost.
Frontier can add all the fees they want. Under U.S. laws the airfare an airline posts must include all taxes and fees. The consumer will compare each airline's posted fare to make a decision on what to purchase. So the price you see is the price you pay, no matter how many ridiculous fees are jammed in there.
Oh deer, this does seem squirrelly. When you find out about it during booking, it mustang. Some will see it as robin the passengers, but others will think F9 is just parroting other travel companies. You can complain about it until you’re horse, but I’m not sure what the porpoise would be.
Any word if you avoid the Covid-19 fee if you book your Frontier ticket at the airport?
Time for the feds to step in and take back any and all recovery bailout taxpayer money!!
This is outrageous!
Totally inexcusable!!! Like you mentioned, they received Federal Emergency Funding that the taxpayers are footing. This fee should not be allowed!!
Ben, perhaps you might reach out to the airline for an explanation of their point of view.
Can the government stop them from doing this? I mean… first, a gazillion dollars of bailout and now they do this. They shouldn't be allow to do this if they took money. I've never flown them and never will, but talk about a trash airline going down to plain dumpster.
I will no longer fly Frontier. Been a customer since the get go in 1994. Hello Southwest
Will not be flying with them. That airline is too small anyway, who would feel safe now. I have flown with them in the pass before covid. They are ridiculous.
I think it's ridiculous yo add on this charge. You all should be sanitizing your planes anyway. If you continue to add charges like this, then people will fly other airlines
You are known for low cost fares. Your airplanes are old. So be aware. There are many other flight options and better ones out there.
Are they going to give the passengers food or drink for the extra charge? Or a bag checked in at no extra cost to the passenger? Remember when the airlines started to charge extra for bags because the price of fuel had gone up? Fuel prices came down; how come we still have to pay extra to check in bags? And last but not least, will the Airline staff at least speak politely to the passengers? They don't have to smile. Or does that require an extra fee? Please, let in the foreign Airlines who know what customer service is and then let us see where these 2nd rate airlines go.
This decision will change my decision to fly Frontier again. Extremely poor decision on their part.
The fees being charged and in-flight service cuts are appalling and outrageous.
The newest fees are to cover things that are more than likely tax deductible.
In addition, all airlines are getting major aid from the government to recoup much of the losses due to covid.
Nothing but GREED!!
In the whole race to the bottom amongst the Dollar Store carriers, just wondering which one will be the first to charge for lavatory access....
They have the newest planes in the industry! They make appear old from the 20 hour a day utilization they drive their planes to. But their entire fleet is 6 years or less.
It's what they charge you for using your computer, to interface with their computer, to book your ticket. Like pointed out, if you go to the Airport Ticket counter to purchase, you avoid the fee.
I think is is a bogus fee. You should of been cleaning the plain better in the first place. It’s all part of being a open business owner. The government did give extra funding during the pandemic and I personally still flew. I just cleaned my own seat and area with my own supplies. I didn’t get a reduction in rate for cleaning my area.
I knew it was to good to be true, the very affordable pricing, and the fact that what use to be affordable isn’t anymore. The pricing should equate the comfortability, and we all know that the seats on these Jets are hard as a rock! Not to mention not having beverages offered instead of having to apply for their major cc or swiping our own to quench our thirst. I had a strong feeling that airline ticketing price increase would be implemented especially now that we are entering post pandemic. Smh
They are charging additional fees for something they should be doing in the first place? Covid or no Covid, the planes should always be cleaned and sanitized.
I did not like Frontier Airlines prior to the new "Covid" fees, but I will now go out of my way not fly with them. Ever.
Recently booked a flight with Frontier. When we read the HORRIBLE reviews that this airline got, we requested a refund within 24 hours. Frontier said it was NOT before the 24 hours, but would not provide us the time stamp of the cancellation. After days of dispute, including disputing the charge with our credit card, they refunded all but 10% of the purchase price (even though we can PROVE that the cancellation was within 24 hours!). Now they're adding another fee? Like Poms said, the 101st reason for staying as far away as possible from Frontier. Extra charges + no customer service = Crappy Airline (and hopefully soon to be out of business).
Shouldn't they have been cleaning and sanitizing before Covid? So now let's charge customers for cleaning. Loathe Frontier
I will never fly that sorry a**airline. They ain nothing but a bunch of thieves!!! It is a trash airline like Spirit.
I wouldn't take this piece of junk airlines ever again. Why improve your services before putting b.s. fees. Again bum airlines service. If you look at the fees and the purchase upgrades you're better off with top tier bigger airlines. Frontier is front junk low bottom tier.
Pretty bad. I flew with frontier twice last year. Once myself (airplane was NOT sanitized) and had to sit knees about touching with a complete stranger. The way back with my daughter was a little cleaner, but still NOT actually cleaned. They've lost my business. Must mention this was closer to the height of the epidemic.
Don't use Frontier. If they are afiliated [sp] with the FRONTIER PHONE CO. ? I pay most of my bills over the automated phone system. Frontier is the only one that charges to do this.
This is sad y charge for covid fee u alreadi charged a arm leg an back for flight tickets I brought round trip for 2 y they highed the price for 1 of air fair 20 more dollars I will Neva use them again to fly to expensive Period
I flew frontier recently after my entire life of using others airline companies.. let me just sum up in a few words… NEVER AGAIN.. and this fee is absurd.. and definitely solidified it for me !
Why would you do that Frontier? I used to love to fly with you guys, now I'm not so sure...most have been vaccinated so why should have to pay this charge when you should have over a year ago...
Its bull,don't nobody else charge for extra cleaning anywhere,and that is part of their job duty in the first place anyway,this is my first time flying frontier and I will probably never again while they have a charge for "cleaning" aka doing their job!!!!
Price gouging refers to when retailers and others take advantage of spikes in demand by charging exorbitant prices for necessities, often after a natural disaster or other state of emergency. ... In most states, price gouging is set as a violation of unfair or deceptive trade practices law.
What about all the bail out money the airline industry received?...they might as well not be a reasonable cost friendly airlines, what's next, should I bring quarters to use to the toilet??
Never have flown them and w this never will. They received government subsidies like the other carriers. Not right in my opinion.
At the end of the day, they can charge whatever fees they want to. If they want to charge yoy for a "protect you from an invasion from Mars" fee, I see nothing wrong with that as long as they are clear about it.
I stopped flying Frontier back in the days when they stopped giving out the chocolate cookies (remember those?).
We're supposed to be a free country with choices, so why make Frontier change?
As soon as they bring back the cookies, I "might" consider them again, but to be honest, it'll take more than that. Give your business to companies that deserve it.
I was just getting ready to book a flight on Frontier, as it's my usual low-budget way to get from North Carolina to New Jersey. At this point in time, I think I'll just go with one of the major airlines. Frontier, you need to rethink this.
I'm going to bet that almost everybody who complains here don't even fly with Frontier.
And they did disclose what that fee is, not just some non-descript fee.
Bottom line, you know what you are paying for and how much. Just like any other airline, you either fly with them or don't.
When it comes to Frontier, I would say their most unfriendly thing is all those unused travel credit that they expire in a year. If you remember Spring last year, they offered you to convert to expiring miles, or if you didn't convert credit still expires. It's very obvious that even by March this year, not many people are able to travel yet but they don't extend the credits at all.
If anything, please raise an issue and complain about this to the authorities or attorney general.
Having no choice in EXPIRED CREDITS is the bigger issue not some fully disclosed COVID charges you can decide.
Not cool, Frontier. We all have had to implement procedures and absorb the costs. This type of petty charge will only buy them a bad reputation of not appreciating their customers for choosing to fly Frontier Airlines. That is why they received Stimulus $$ from the Taxpayers.... You're Welcome for that.
Frontier Airlines isn't very smart to think they can just stick it to the little guy..... I will be giving up my seat on any future flight with them.
I hate Frontier and have not even flown them yet. Will in a few weeks because of flight credits they had from cancelling flights- moving times and changing direct flights to connecting. They suck- the customer service is beyond horrible and this will probably be my first and last time flying them. They have unscrupulous business practices and their CEO could use some training on ethical business practices. This does not surprise me and there should be more people screaming about the bailouts given to these crooks on our dime. Boycott Frontier- make your voices heard.
Spirit Airlines announces a new charge to "fly". I can't wait for next. What a slap in the face, but in reality nobody will give $0.02 and they will keep paying thee charges to be treated like crap and stuffed into a sardine can.
Thank God I got my ticket months ago ..because they had a good deal ...I have never flown them and probably never well
This is the worst airline their is, my grandkids luggage was given to me 5 days after they arrived here for a vacation of 7 days and some items were missing and 5 day delay is $50 dollars compensation and no credit for lost items. Never again
I will never fly Frontier. Never have and definitely won’t now. This is ridiculous to say the least. The government is giving people stimulus. We’re getting free Covid related medical treatment and testing, food has been provided free rents and on top of that big and small business handouts and here they come along with wanting to charge for something they have undoubtedly already been paid for???? They should be ashamed
For one thing those planes are NOT sanitized after each passengers get off the plane. It should be sanitized
The windows, seatbelts and arm rests should be wiped down after each flight. I fly often and I have NOT seen indication of this and I am very observant. Show your COVID-19 shot card
@Ben, Tiffany
I appreciated the way you clearly posted the updated content at the top and then followed by the orignal post. Kudos of this new format to deal with updated posts
The faux outrage about this is hilarious. It literally changes NOTHING as all taxes and fees are required to be disclosed upfront. Look at the fare yesterday...then look at the same fare today. Wow, they're identical! The breakdown has simply shifted to other parts, ULCCs have been doing this ever since they stared flying... Give us all a break and stay in your lane.
They wanted to show a "breakdown" of fees for COVID? Well in that spirit, how about a breakdown of the fare for CEO compensation?
I won’t be flying Frontier any more. They charge for a carry on now and a seat, excuse me but is there a choice to sit or stand. Ridiculous
Frontier has lost their mind. Traveled recently it was awful. There not offering no in flight services except 3.00 for a bottle of water and increased prices.
I don't see a huge issue with it. Consumers will pick based on the usual factors (overall price, convenience, etc), regardless of how the price is constructed.
But they probably should have just quietly increased fares a little.
LMAO. I love people who just blab on the internet to hear themselves talk. Frontier has one of the absolute youngest fleets in the country. Wow.
Umm what?? You don't stand if you don't pay for a seat. You can get a free seat on Frontier. You just don't get to pick what seat that is. For the love of...