Avianca is overhauling its 787 business class with new door-equipped suites, upgraded tech, and a revamped soft product launching in 2027.
But do they have in-suite fax machines?
it seems everyone is standardizing on these
Great! need better products in central/south america
Definitely need better products. The problem with Avianca is the service. No phone communication. Terrible messaging/whattsup service, awful airport experience and don't even start with the onboard lack of service. I still fly them when they offer the best price and flight times in "business" but with clear expectations.
About time. Narrow-body, 3-3, Economy seat with middle-blocked, on 6+ hour redeyes wasn't 'great'... glad to see actual investment in true 'premium' hard-product.
Is it just me or does that meal look generated
That’s actually one of the new collectionable salt & pepper shakers, there’s 4 and each has a different city design and color on them
Was pleasantly surprised with my BOG-MAD flight in July.
Only wished they would provide pajamas. But than i read here from someone on a MDE-MAD flight a few weeks after mine, they have already started providing pajamas.
Mi mom flew in June in the opposite direction: no pajamas, no wifi, ok(ish) food. But upon landing at BOG, she went to pick up her bag at the baggage claim and, instead, staff brought it to her personally. She was thrilled.
You know what’s weird for me. Besides Cathay and Starlux, most airlines who adopt the Collins elements product never use the full space for the screen and just leave it as a massive border which kinda just looks weird for me. So kudos to Avianca for being the third airline to use most of the space
Looks good sure
But I’ve been screwed by Avianca and I’m sure others as well.
Booked and paid a premium for a 787, only for an equipment swap to a 320 on a 6 hour flight.
Mind you it’s not a one off, the schedule remains as a 787 and continually gets swapped to narrow bodies.
Very common when you’re going from South America to North America.
The thing is if I chose Avianca and paid more intentionally to be on a 787, it leaves a very sour taste in my mouth.
And oh the catering looks nothing like the picture.
Their business class hot entrees onboard the A320s look really bad in my experience. The only redeeming thing I've experienced so far is their desserts (which I have always enjoyed and found very creative).
Idk about how “premium” they are, but they sure are starting to charge a premium price! Was looking for a J fare on AV for around 1200 for a status run and they are now asking for over 2-3k for a one way from BOS! Back then, you could get a one way to GRU, SCL, etc for 1100-1300 which would be just enough to qualify for Star Alliance Gold if you transfer enough points in
Partner award space has also been deteriorating, MAD used to be wide open in business but is now getting pretty difficult.
Ever since oil prices went crazy after the start of the war on Iran, LM award pricing on AV's own metal has skyrocketed (so have cash fares). E.g., I'm seeing cash fares from North America to Northern South America well above 2500 USD around Christmas in coach, one way!
Oh, and partner awards are almost non-existent along with their promos to buy miles.
Partner J awards on all programs is deteriorating. See AS, Aeroplan, etc. It's brutal right now. For those that do find it, enjoy it while it lasts!
I flew Avianca 787 Economy yesterday from Paris to Bogota. Embarrassing: food was inedible, drinks selection ridiculous for a 10 hour flight & some of the most lazy & disinterested crew I have ever experienced in years of flying.
Hi Fil,
We have contacted several passengers who flew in Economy Class on the flight you refer to, and their feedback differs significantly from yours. If you could provide your reservation number / contact details, we could better review and address the concerns you raise.
Avianca