I don't follow Ryanair too closely on the blog, because there's not a whole lot aspirational about flying with them, and there aren't any great strategies for maximizing miles & points on them. Heck, many people earn miles & points to be able to avoid Ryanair. 😉 However, they are certainly a force to be…
Continue reading: An Interesting Resignation At Ryanair
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Maybe O'Leary didn't want someone improving the company, and since Bellew was helping improve operations he got the axe.
It would be great if you could get a writer to focus on economy products. It is great for us to be aspirational and fly the way you do, but many of us fly economy, especially on domestic flights in the US or on short haul flights in Europe.
I have sent Bellew and O’Leary correspondence in the last year attempting to resolve a customer service issue- what to know how much they value their customers? ??? I got NO response!!!
Yvette - Good. CEOs shouldn't be worrying about tiny trivial things, which I'm sure your complaint was.
In every customer facing role I've ever had, I've had a long line of idiots demanding to speak to the CEO (note that I do not know you and so do not think you are an idiot yourself!). For the vast majority their complaint had no basis, for the few that did, lower down managers can invariably deal with it.
Callum - even if you write to the CEO they will just pass it down the chain. Looks like this didn’t happen with Yvette for some reason or if it did the lower level staff didn’t deal with it which is still not a good response.
Christoph Mueller resigned from Emirates in February, wouldn't Norwegian be a good project for these two former colleagues?