In August 2024, Marriott announced a licensing agreement that will see the world’s largest hotel company add yet another brand. I want to provide an update, as full details have just been revealed regarding how this brand will participate in Marriott Bonvoy.
Continue reading: Sonder By Marriott Bonvoy: New Apartment-Style Brand
Share your questions, experiences, and thoughts below.
This is pretty cool, I guess. Sonder is hit or miss but definitely a step above AirBnB in terms of convenience.
We stayed at the Sonder in NYC near Central Park. It wasn't that great TBH. Very minimalistic.
Do Sonder Hotels not have a restaurant? If they have a restaurant, it seems awfully cheap not to offer breakfast or at least a Courtyard-style F&B credit.
Many are small boutique hotels in Europe that don’t, tho some offer a continental breakfast. At some others there is F&B in the same building but operated independently.
Some context on the financials: during the years of heavy losses they were growing very fast and prioritizing that over profitability. Their goal then was to disrupt the entire market. Of course everything changed when interest rates rose…
Chambers? It’s a boutique hotel from the early 2000s that doesn’t seem to have been refurbished since, but very good value considering it literally backs onto the Aman..
Yep! They all have full kitchens, mostly well-equipped, excellent big bathrooms, plenty of towels, lots of space, minimal furniture but enough for 1 or 2 people. EXCELLENT service from the 800 number where you talk to resolve EVERY request or issue. Great security, great trash-disposal room on every floor. Couldn´t be better in my opinion. I stay at one if it is available in the city I am traveling to.
Honestly, where do I even begin? My experience with Sonder, especially after their tie-up with Marriott, has been nothing short of a nightmare. What should’ve been a simple room booking in Beacon Hill turned into a mess of charges and frustration.
I made my reservation back in March, everything seemed fine—until unexpected charges started piling up on my credit card. I provided all the required documentation, including my card info, but they still couldn’t get it right. I called multiple times, got the same excuse about a “glitch,” and was promised a refund that eventually came. Meanwhile, the charges kept coming, and by the time my trip was approaching, I was way past frustrated.
Finally, after months of endless calls, they finally claimed it was fixed, but then—without any warning—they *canceled* my reservation entirely. No compensation was offered upfront, and the pittance they did offer— $ in credit—expiring in a year. It felt like a slap in the face after all I’d been through.
Their customer service was all talk, no action. Management reached out once, and I was left scrambling for a new place with less than a month to go before my trip. After everything, I’m done. If Sonder can’t keep its promises or resolve issues when things go wrong, why would I trust them again? I wouldn’t wish this nightmare on anyone. Trust me, *don’t* book with them.