Lufthansa is trying to improve its long haul passenger experience. One major component of that is the debut of new Allegris cabins, which includes a new first class and new business class. On top of that, it includes the introduction of the FOX (”Future Onboard Experience”) service concept, whereby service across all cabins is being…
Continue reading: Lufthansa’s New First Class Food, Drinks, And Amenities: My “FOX” Flight
Share your questions, experiences, and thoughts below.
One has found LH to have a very outdated F cabins Offer us more privacy with attentive FA’s on our usual routes and LH may overcome the inconvenience of a European mainland hub.
She kind of looked at me a bit wide-eyed (in the nicest way possible) and said she’d have to check if they have enough.
@Ben, my first thought after reading the quote above was 'omg, LH can't afford black coffee and tea, and now they can't afford giving out samples they don't even have to pay for.' This is because I remember reading elsewhere (or maybe in the comments) that skincare products are usually offered as part of collaborations (or something similar) and they don't really cost anything to the airlines. Is there any true to this?
Other than that, I was expecting only a new spoon and blinis too, so 'FOX' is slightly better than initial expectations.
girl food and girl amenities . husband or boyf. will pay the ticket price , and the girl will pick at her food , and coo over the amenities .
The trio of trios is a bit lazy. And I would have loved to be in the meeting discussing why the amuse bouche gets to be a „trilogy“ instead.
I wish you'd review a few more Prem Econ and Econ flights rather than these sorts of reviews, but I appreciate the effort.
Staff: We need more pay
Customers: We need better food
Airline: gives customers more (but not better) foodus
Also airline: uses thousands of labour hours to create an experience that can be thought up in an afternoon (without paying people more)
Nice
"This is minor, but Lufthansa needs a brand sonic, or something, because there’s so much awkward silence at the airline;" <-- absolutely F****ING not! There are already too many people making noise, I don't need background noise added.
Lufsta Nazi!
Haven’t seen you goose stepping in these parts lately. It’s been nice.
You can get these reviews ALL OVER the Internet. If that's what you are looking for, this blog is not for you.
The food looks perfectly good, but let's be honest, if I'm flying FRA-JFK, I'm flying on SQ. I like the earlier flight time and SQ business class is perfectly fine for the daytime flight, especially if you can snag the bulkhead seat.
soup is now the same as in Swiss First. was wondering when ordering the soup how they would handle this.
The silver lining withthe crashing global economy means your genital spread will be over soon.
Lucky:
‘After that, there’s the choice of a soup or salad.’
For clarification purposes, I checked thrice the menu. It was written on the menu that they could serve you both the soup and salad: ‘On request, we will serve you one of the intermediate dishes-or both.’
@ Stanley C -- You're 100% right, that was a typo on my part. It should've said "and/or," and I updated the post to reflect that.
How long did the full service take? I thought the previous first service was a bit long but fine for the flight from LAX>FRA but seems could be a bit drawn out for a quick red eye from east coast.
Is the catering expected to be comparable when departing from an outstation ? Specifically in terms of deception of dishes with the triology options?
Us regular people - plan for months to take a bucketlist flight with LHF.
Ben - my plan A fell through, so I just took this flight with my dad.
#imnotjealousatall
For the wine menu, what do you mean "with a heavy focus on the region"? Each and every wine is from a different wine region, even with a decent grape varietal. The focus seems to be regional variety?
I like the champagne selection. 2015 Bollinger La Grande Annee Was on offer at DFW AA Flagship Dining last week on both legs of my CID SYD CID quick getaway with swivel seat. It was quite tasty
FWIW, The food was better than expected with wonderful crew! Who knew AA had expresso
Ben, do you speak German with the crew? Do you think it makes a difference in the service that you receive?
Your menu was identical to the one we had MUC-IAD last week. I, too, was impressed by the presentation. I told the FA taking my order that I would be skipping most of the courses because otherwise it was a ridiculous amount of food for one person to eat. She encouraged me to eat every course! She was disappointed that I only ate the amuse bouche, half an entree, two slices of cheese and one desert item. It must be 10,000 calories for all the courses!
I'd agree on economy - all you can do is say who had an extra 1 inch of leg room, or the marginally less unpleasant food. But I'd value Ben's insights into Premium Economy.
Ben reviews Domestic F/J and intra-Europe business, and Premium Economy is generally a step up from either of those, so I think it would fit perfectly well in this blog.
This blog is called "One Mile at a Time" not "One First Class Time at a Mile", so I actually do agree with Lou. But then: I understand Ben: why sit in Economy when you can afford First.
You are absolutely correct. Rather than adding another level of noise, take away those phones from inconsiderate people.
I really do not understand how additional noise would add to a high quality experience!
I can absolutely confirm. Speaking Swiss-German dialect on a LX flight to/from ZRH also always gets you better service. Not by any large margin, but noticeable.
And tasty. And seconds all around. Also used the long flight to compose my EU 261 paperwork( delayed nine hours because of strike. ( Kind of weird to have dinner at 7:30 AM, with breakfast at 3pm.
"This is minor, but Lufthansa needs a brand sonic, or something, because there’s so much awkward silence at the airline; it’s so weird to me how the Lufthansa First Class Terminal is so quiet that you could hear a pin drop, there’s no boarding music on the plane, etc."
PLEASE NOT !!!!!!!
Sonic pollution everywhere - it's terrible! Just unnecessary noise. This is what annoys me most!
What is wrong with silence? Why do you think it is awkward?
Other than that, it's good to read that LH seems to slwowly get their act together.
Thanks for the great trip report, as always, Lucky.
I had the honor of meeting your dad, when he was seated in front of us on the TPA-CLT flight on his way to meet you at FRA. I felt like I was meeting a celebrity, and he was so easy to identify, with his distinctive look, from photos in some of your past trip reports. Hopefully, it made him feel like a bit of a celebrity, too! I’ve been following your blog for over 10 years, though posting seldom. I enjoy and appreciate all the work you do, and the positive example you set by sharing your experiences with your family.
“ It’s certainly much better than what British Airways offers, but it’s not quite to Air France’s level (which is fair enough, given the pricing difference).”
Would be great if you could please elaborate on this? Particularly about Air France? Like, step by step how is the La Premiere on board soft product at another level?
From memory (don’t attack if I’m wrong) but your last LP flight was a PR flight on the new cabin with the exec team on board, which is hardly a realistic review of the soft product.
On Air France LP there is 1 flight attendant working both the galley and service, fine for 1 or 2 pax but not a full cabin.. no personalised notes, the food is mediocre at best and far less varied. By some miracle of God somehow LH now has better Champagne than the French national carrier.
Sure, I’ll give AF way cooler pyjamas and far more chic tablewear.. but my last 2 LP flights had below average service from FAs, and for the price point it’s just unacceptable. I’m not even counting my inoperable seat here.
To be clear I am not defending LH, they don’t deserve that, but I think these days if you methodically go through point by point La Premiere doesn’t stand out against the other European carriers like it used to. Yet the price goes up and up.
Bloggers like the exclusivity, aspirational nature of the product and the guaranteed limo to the plane for their one off LP flight, but apart from that once it’s broken down focusing on on-board soft product alone.. it gets a bit meh.
To my surprise my last Allegris F flight HND-MUC had 2 FAs in F, food and beverage was surprisingly good, and it felt more attentive and special than my recent CDG-SIN on new LP.
We just took the MUC to IAD flight. Aeroplan has had multiple first class seats every day for at least the last week. We could have flown through FRA or BOS too. There were only 5 of us in first. Our A380 was 25% full in economy. Did the strike blow up occupancy?
I completely agree with Ben’s assessment. The food was delicious but it was too much food, I had to wave the white flag a few bites into the main course and skipped the rest. Pjs were great!