JetBlue Changes Carry-On Rules, Cuts Change Fees

Question is what they do with Mosaic now- change fee waiver was easily the single most valuable benefit of mosaic. A status that now amounts to just priority boarding, free drinks, and ability to redeem points for EMS at a good rate isn’t worth the effort to obtain it IMO

Previously, the most valuable customer was a business traveler booking close in. Those customers are few and far between. Now the most valuable customer seems to be the leisure customer willing to pay a bit more up front to get better service. They get free cancellation, waived bag fees, and other benefits if they hold a certain credit card. Jet Blue seems to be adjusting to that reality.

There is not enough space because of crews using first few rows as their carry on storage and not enforcing small item underneath the seat rule.

I have a question:

Will JetBlue allow Cardholders on Blue-Basic fares a free carry-on bag, or will those customers not be able to bring a carry-on either?

United has this exemption for cardholders, so curious if JetBlue the same, or if worse than United.

What about the cardholders, they won’t be able to carry their carry on onboard even if they get the basic flight tkt? What about flying with a baby?

@Chas
Now even the rate to redeem points for EMS seats has worsened.
Mosaic is starting to lose its luster...

in light of B6' pilots' decision to not allow the full codeshare with AA, there will be more of these or B6 will have to shell out some more money for its pilots.

B6 burned more cash than any US airline in 2020 as a percent of revenue; they are desperate to come up with ways to generate revenue. Some will stick. Some won't.

JetBlue is really grasping here, and I think it's becoming clear they have no strategic vision of what type of carrier they want to be. We've seen it over and over again in the industry, you can't be all things to all customers. The JetBlue 'experience' is so disjointed with this move to appeal to ULCC pax with very UN-ULCC-like moves (F9 and NK allow you to buy into a carry on, for one). I predict they will quickly realize this kind of unbundling will not work (remembering F9's experiments over the past decade before getting it right). You have to give customers CHOICES and OPTIONS to pay for if you're going to unbundle.

Chase is absolutely right. They had a niche, and theyre throwing it all down the toilet to chase Spirit to the bottom. What a disaster.

I believe that airlines should allow passengers to have a free checked bag , this way people will not carry large suitcases on board !! These airlines are to gullable , years ago when one of even two bags were checked for free that was fine !! I think it’s unfair to travel and also have to pay to carry personal belongs .

There should be stricter guidelines on the size of the carry on. I have seen passengers bring on board a carry on that possibly should have been checked in. Many people travel for short weekend getaways and its nice to have the benefit from Jetblue to offer the perk. Main reason why I do not travel with any other airline that charges to bring a carry on onbord. As for free snacks, I prefer to pass on cookies and chips.

I pay the annual fee for JetBlue credit card. Can I still take a carryon onboard if I buy a basic ticket?

If I pay an annual fee can I take a carry on with a Basic ticket?

Ultimately I see airlines going the way of charging for carry ons but having a smaller charge for checked bags so passengers are encouraged to check bags. This should would streamline boarding. I would imagine top elite members and those in premium cabins would be exempt while maybe lowering elite levels might get a reduced fee.

I also agree that i pay an annual fee for the Jet Blue card i feel that a carry on bag is reasonable as long as it can fit in the overhead or under the seat: Why are friends and relatives and crew gets a free pass to carry on large suit cases on board and we who pay an annual fee for the card need to pay to carry luggage , then reaching the destinations things are missing from the checked luggage . My brother had lots of things stolen traveling to the caribbean ,more than once : i myself had things stolen from my checked luggage traveling to Florida : the bags go through the x ray machines why is it necessary for someone to physically open and go through someone else luggage to take what they want : Ive used the TSA approved lock and arriving to my destination the lock was completely gone , if you take it off then put it back on the suitcase ,also when the luggage gets damaged you get lots of crap as they dont want to compensate you when they damage your luggage.

JetBlue is not an ultra low cost airline. They have no business trying to be like one. They’re not trying to compete with low cost airlines at all here, they just want to suck more money out of your wallet. If they really want to compete with ultra low cost airlines, they can just lower their fares and then heavily market how much better they are. At the same price, I really don’t know why anyone would pick an ultra low-cost carrier over JetBlue. This just seems another way for them to cut costs.

The issue with the over head thing are these airlines allowing people to bring on board pieces that can not fit under the seat. Now the 2 pieces have to go up top taking space from other passengers. People are bringing on board all kinds of crap. Plus the other small item for under the seat. I have been seeing this BS since 99. The passengers do not respect the rules. Also how many people would really want to check their lap tops, cameras, IPads , no few extra clothes to have with you etc. Its not cool for airlines to expect passengers to feel ok with their electronics etc to have to be checked. Just think, damaged, stolen, lost. If the airlines would just in force their carry on rules to begin with it would work out better.

Mosaic is now WORTHLESS ...........GOOD LUCK .....NOT WHAT IT USED TO BE
NEILMAN NEEDS TO RETURN AS CEO BEEN GOING DOWN HILL SINCE HIS DEPARTURE
NO DRINKS WITH MOSAIC NO OVERHEAD SPACE DUE TO UNDER TRAINED CREW STOWING THERE BAGS CHERRY PICKING AS TO TO WHOM MAY OR MAY NOT FOLLOW RULES
PATHETIC ALL THE WAY AROUND

Odd man out here. I like the idea of limiting carry ons for the reasons Jet Blue states. Speed up the boarding and especially deplaning processes. It's called "basic economy" for a reason. One reason Southwest is so much more efficient than the rest is that they allow two checked bags for free. So there are way less bulky carry ons to deal with on board.

JetBlue is commonly thought of as low cost but it is not cheap and often times more than legacy carriers.

I don’t think this is fair at all, people look for the cheapest flight since airline prices has skyrocketed. I should be able to catch a quick flight and be able to have a free carry on specially since the prices have not changed significantly. No one will purchase the cheapest flight if they know they have to travel with a purse. This is unrealistic specially those traveling to the Caribbean. JetBlue knows this. They are strategically doing this so people can stop buying the cheapest option and they can still say “they offer a cheaper ticket” this will create a problem in so many people that do not know or understand the difference.

If basically we are all in agreement, why are there so many problems. Basically we should all be treated equally. We should get what we pay for. We don’t. I travel frequently. I am Mosaic. I pay for me credit card.. I pay to sit in the front. Never do we have overhead space because jet blue has different rules at each airport. E is no respect for rules The company should be trying harder not charging more.

Can people travel with a microwave on jet blue please?

Here is my recent experience with JetBlue.

● JetBlue charges more to upgrade from basic to economy than other airlines, often considerably more.

● When planning a trip JetBlue NEVER offers the lowest fares, basic or otherwise.

● Despite the JetBlue website's "low-price guarantee" its lowest priced tickets are often found ONLY on third party booking sites -- a good example of JetBlue taking its most loyal customers for granted, if not outright taking advantage of them. When I mentioned this to customer-service representatives they were unsurprised and uninterested

● JetBlue labels what used to be regular economy seats -- think the exit rows -- and sells them at a huge premium without any screening to see if the passengers can assist in the event of an emergency -- in defiance of FAA policy.

● JetBlue was the only major carrier to resist allowing regular economy tickets to be changed without penalty and was the last to do so.

● Find it hard to believe this former low-cost carrier known for its generous perks is now among the most niggardly of airlines, looking to nickel and dime and milk its dedicated customer base at every opportunity? Well, get this -- when JetBlue eliminated the opportunity to bring a carry on for travelers who book its lowest fares they set the weight and size dimensions for the permitted "personal item" smaller than Spirits!

● You used to be able to feel good about flying with JetBlue. But parallel changes on the corporate side make it increasingly difficult for employees to feel good about working there -- changes that will ultimately be reflected in its customer and in-flight service.

● I could go on but you get the point.