Nearly a month ago I posted about Priority Club pulling 80,000 points from my account in error (check out the linked thread for more details), and I even posted an update a few days later. While my main issue was resolved at that point, I was still frustrated about having spent hours on the phone…
Continue reading: Priority Club “issue” resolved…. maybe?
Share your questions, experiences, and thoughts below.
"If I had to guess I’d say there is a language/culture barrier here"
LOL. Ya think? 😉
Pretty lame overall.
That is poor customer service, and I am surprised that they would treat a RA like that.
Maybe if the service and offerings are so poor, hop on over to HH, or Marriott or SPG more. Hiccups happen, and everyone knows, a one time exemption... referring to this case and circumstance to appease you.
Pretty sure the desk is not located in the US, it not included in Salt Lake City for them, possibly Manila.
Douglas, I'm not in any way saying I'm unhappy with Priority Club. Actually, in my last paragraph I talk about how happy I am with them. I just don't believe in "blind loyalty," so will gladly point out flaws that I see in my favorite programs, be it an airline, hotel program, etc.
This is just one example of poor customer service. I've had plenty of incredible experiences with PC/IC that offset this particular encounter.