Kimpton's CEO Chimes In On Future Of Kimpton Karma Rewards

Its yet another car crash for IHG at least on the program end.
Is any program OUT THERE more dysfunctional than IHG Rewards?
I'm scared to do business with them after reading about members who have had their accounts closed for signing up in promotions?
Then Inter-Continental ignoring or down playing Platinum members based on them not being Ambassadors in their hotels? What good is CURRENT Platinum let alone this new uber tier over Platinum they are introducing
Now yet another brand that will not be fully integrated like Inter-Continental ? What a clusterF!
Yet another separate program like Ambassador in the most dysfunctional program ever introduced?
I avoid them like a plague
Then their recent survey is laughable asking about what marketing will be exciting for seeing the Kimpton brand adevertised
Awe inspiring new ground has been broken with questions in the survey
like would you stay at a Kimpton hotel and pay more if free wifi and a ten dollar bar credit was included?
Heaven help the losers in marketing known as IHG almost or equally as bad as ACCOR
Yikes

IHG may not be the best hotel chain, but it just something you can't avoid if you travel internationally.
Often, I couldn't find any Hyatt or SPG properties in my destination, even it is the capital of the country. Also, location matters. Hyatt hotels , often , is not located at the center of the city, which may cause inconvenience.
Marriott are doing very good, though most of its properties are in U.S. , their new acquisitions could add a lot more destination into its global networks.
As for IHG, I can almost find it everywhere in the world, no matter is Manuas Brazil, Grand Canyon, U.S. or middle of nowhere in Africa.