Being downgraded fr...
 

Being downgraded from InterContinental Royal Ambassador, and not feeling too bad about it

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(@lucky)
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[#123]

For the past couple of years I've been fortunate enough to be a "Royal Ambassador" member in the Priority Club program. For those not familiar with the benefits of Royal Ambassador, check out this post I made a while back. I've had some unforgettable stays as a Royal Ambassador, like my stay at the InterContinental…

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Share your questions, experiences, and thoughts below.


13 Replies
13 Replies
 Gray
(@Gray)
Joined: 18 years ago

Posts: 50

Ah, good. I've been meaning to ask you about RA, and whether I should feel inferior as a human being because I am not one. Gooood to know. Whew.


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(@yyzatcqq)
Joined: 18 years ago

Posts: 41

I am having serious second thoughts as to whether I should make a run for RA or not. I'm close but with all the changes I'm feeling less and less loyal to anyone.


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(@heather)
Joined: 11 years ago

Member
Posts: 0

yyzatcqq, one serious consideration is the value of the RA referral cert which you would get for requalifying. Now that the value of those is way up, it might just make sense to have a few extra stays just so you can "mutually gift" that to someone else.

At the end of the day, RA is probably still the best top tier status level. I'd say it's not much better than SPG Plat, but it's still damn good.


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(@Scholar in Training)
Joined: 18 years ago

Posts: 9

I'm not sure I see the problem. There were always hotels that never gave free club access to RAs, like London. Now we just have another one join the group. These are the minority, of course. Most ICs still treat their RAs like gold.

It's still a great program. I would be sad not to be a RA.


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(@heather)
Joined: 11 years ago

Member
Posts: 0

Scholar in Training, you're right, some hotels are better than others. The problem is that those hotels that were better are slowly eliminating certain benefits in the name of "consistency." It's not just the IC Paris, but there are several other examples.

Which IC's are you staying at that still treat RA's "like gold?" Most of my recent IC stays have given me either club access or a nice room or junior suite. That's not to say that I'm not happy with that treatment, but I wouldn't call that being treated "like gold."


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(@Scholar in Training)
Joined: 18 years ago

Posts: 9

Well for instance the Tel Aviv IC. I was treated better there than at any IC I can recall. Personal greeting from the manager at check-in, club floor upgrade, ocean view, etc.

At the London IC this past fall I was upgraded to the club floor for free and didn't even ask! I was just told "enjoy this complimentary upgrade." Now maybe they were just really light that weekend, I don't know.

Even some weird hotels treat their ICs really well, like Cleveland. I've stayed there on $89/night rates and have gotten upgrade to the club floor suite with a bottle of wine gift that retails for $20 according to wine.com.

Now, I would agree that the list of hotels not upgrading to the club floor is problematic, but I do think we need to look at the other side of this. How many new RAs are there because of word getting out there with respect to the referral coupons. The RA program was probably doomed the day we started to see lots of referral vouchers and it became more widely known that it exists.


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(@Douglas Astrike)
Joined: 18 years ago

Posts: 11

For $150 and if you make RA, still seems like plenty of perks at many other hotels, unless you only travel to the one hotel

Sounds like the IC Le Grand is just being consistent versus being inconsistent, consistent with upgrades, etc. As you mention that they gave you...

In your other post about the promo in Asia your peeve is inconsistency, yet you are bothered that the IC Le Grand is now being consistent...

Still plenty of others that offer you great recognition based on all the feedback.


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(@Another Ben)
Joined: 18 years ago

Posts: 1

I got your blog from IC board of Flyertalk.

As a student, I found it almost impossible for me to stay more than 50 nights in IC group to qualify the RA, as my stays spread between SPG and IC. Have you achieved it by staying 50 nights or is there some leeway to get it?


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(@H.E. Schmidt)
Joined: 17 years ago

Posts: 1

Believe it or not; i stayed more than 50 nights in differents IC around the globe and I just got downgraded.

Good reason for me not to stay at the IC chain anymore.

H. Schmidt


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(@Molly)
Joined: 17 years ago

Posts: 1

Mr Schmidt, my understanding of the Royal Ambassador program is that it is not a total number of nights stayed, but the total amount spent in that year period. This is probably why your memberships hasn't been carried forth.


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 RB
(@RB)
Joined: 16 years ago

Posts: 1

I think someone should forward this posting to this Paris Le Grand hotel since I found this on first page Google search result, click it, and seeit. Very bad for word of mouth.


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(@Chris)
Joined: 15 years ago

Posts: 1

Just arrived after a year without IC (after really bad service in JOhannesberg and London) in HK, and again, nothing special with the RA anymore. Gave them my card, as I will not stay at IC anymore. Hyatt Group eg generally better, service as a Diamond much better than even RA. Also Westin etc. showed better care of normal high card holders.
IC does not care about their 50+ nights clients anymore (and i can compare with more than 150 nights in hotels of same category around the world per year)


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 Dave
(@Dave)
Joined: 15 years ago

Posts: 1

In my experience as and IC Ambassador, perks have been spotty. Sometimes no fruit, desk staff is sometimes clueless at some US locations. Some retraining might be in order.


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