Sneak Peek: Concour...
 

Sneak Peek: Concourse Hotel LAX Renovations

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Diamond
Topic starter
(@tiffany)
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Joined: 12 years ago
[#4820]
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A few years ago, Hyatt announced the (re)acquisition of The Concourse Hotel LAX. As part of the rebranding the hotel will be undergoing a full renovation, which as you can tell from Ben's review last year, is desperately needed. I stayed at The Concourse last Saturday before an early flight out of LAX. While the…

Continue reading: Sneak Peek: Concourse Hotel LAX Renovations

Share your questions, experiences, and thoughts below.


25 Replies
25 Replies
(@James)
Joined: 10 years ago

Posts: 18

This is going to be a Hytt Regency, right?


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(@Casey)
Joined: 12 years ago

Posts: 77

Tiffany - wow, great review and perfect timing. I will be staying there next month under the same situation - early flight out the following morning. My question is do you have any idea what percentage of the hotel rooms have been updated? Any ideas on how to guarantee a renovated room when I stay there in mid-September. I'm Platinum with Hyatt. Or, after seeing the pics of the non-renovated rooms, maybe I should consider either the Sheraton or Westin to insure I get a decent room. Thoughts??


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 Eric
(@Eric)
Joined: 16 years ago

Posts: 133

It amazes me when a hotel does a major, and really nice, renovation and then does something like leave the old yellowing smoke detector covers.


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 SPC
(@SPC)
Joined: 12 years ago

Posts: 37

...but still the same Kenet MD amenities.


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Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ Casey -- It's worth asking! Maybe book refundable rates at both, and then call The Concourse a day or two before to ask what the odds are? They seem to be moving along at a pretty good pace, so more floors could be finished by September.


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Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ James -- Yep!


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(@Susan)
Joined: 10 years ago

Posts: 61

Tiffany:

I'm in the same boat as Casey - I will be staying at this hotel in three weeks. I have a late night arrival on Friday night, and a late night departure on Saturday night, so I wanted to stay at a hotel close to the airport, so naturally I picked this one. I'm hoping that I get a renovated room, too!


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(@The Mystery Traveler)
Joined: 14 years ago

Posts: 16

The yellow chair on the left looks a little "off balance" too


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(@ghostrider5408)
Joined: 5 years ago

Member
Posts: 0

I stayed here last month and found like you some glaring issues in their room renovations. As someone in the construction world it's cheaply done and appears to have been done rapidly ! I have seen other issues but will leave them along.

You didn't mention the public areas other than under construction. The 'restaurant" is nothing more than meeting room with meeting room furnishing ! Food is marginal at best, but I blame that on the construction, I mean really who renovates all the rooms , then presents a third world dining room and charges full rate?

I do agree that this does have the makings of a great base to operate from in LA. I will stay here again however before I make reservations I will call first !!

Whats interesting as a side note is these rooms "mirror" Marriott new design such as the Marriott in Bellevue a whole new layout which really works. Try it


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Gold
(@tommy-trash)
Joined: 5 years ago

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Posts: 0

Any special Diamond benefits?


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Gold
(@greg99-2)
Joined: 5 years ago

Member
Posts: 0

I love this line:

"Honestly, how do you walk away from that and say “I just installed that correctly, go me!”?"


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 Tom
(@Tom)
Joined: 11 years ago

Posts: 49

Tiffany,
do you know by any chance whether all rooms at this hotel will be renovated by the end of the year?
Also, do you happen to know when a proper lounge is scheduled to open at this property (if at all)?


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Diamond
(@tiffany)
Joined: 12 years ago

Member
Posts: 2238

@ Tom -- They are planning on having a lounge, because they're currently giving Diamonds compensation points for the lounge being under renovation. Not sure when the remodel will be fully finished.


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(@KeninDFW)
Joined: 11 years ago

Posts: 182

Thanks Tiffany this is great news knowing there's a better Hyatt option near LAX for those oft times we're flying out early or arriving really late. I'll keep this mind for future trips - none scheduled now - but definitely will come in handy after 2016.


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(@Alexander Simons)
Joined: 12 years ago

Posts: 13

Brilliant review. I love the work you put in to the before and after. Top marks.


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(@Bob Blongiewicz)
Joined: 11 years ago

Posts: 6

Thank you for very nice review. All guests arriving are only put in brand new renovated rooms. There are no un renovated rooms left in the hotels inventory.


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(@Bob Blongiewicz)
Joined: 11 years ago

Posts: 6

and all arrivals booked under their companies preferred corporate rate will receive 1000 bonus GP points until end of this year. Take the time for me to show you our renovation progress and you will receive another GP 1000 points!


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 john
(@john)
Joined: 12 years ago

Posts: 227

This hotel is good for a LAX layover as long as the renovations do not increase the room rates. For a one-night stand, all I need is a good rate and quick access to the airport, and that's what this hotel provided in the past. A shuttle for Diamonds to In-n-Out would be outstanding.


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Diamond
(@alexs)
Joined: 5 years ago

Member
Posts: 0

Um... where's the work desk & desk chair? Some of us still do work!


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 Anna
(@Anna)
Joined: 12 years ago

Posts: 2

@ghostrider5408 I've stayed there twice in the last month and can report that they just moved the restaurant to the lobby level. It's still not in its final state yet, but it looks better than the awful conference room. Didn't try it, since had such a bad restaurant experience the first time that the manager allowed us to use our Diamond breakfast benefit via room service.


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(@Casey)
Joined: 12 years ago

Posts: 77

@Bob Blongiewicz - thank you for your information. Good to know that I will get a renovated room when I arrive in mid-September. Very helpful information!


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 Mike
(@Mike)
Joined: 10 years ago

Posts: 9

@Bob Blongiewicz

I have a question about your 1000 bonus points that is only for corporate rates. I have instead made my reservation at the Double Your Points rate, it is higher at times, but that is fine. Should I cancel all of those and choose the lower corporate then?


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(@Bob Blongiewicz)
Joined: 11 years ago

Posts: 6

I suggest booking your corporate rate Please reach out to me prior to your arrival. I will award you additional 1000 points for taking the time to meet me. Thank you Mike.

and to @ghostrider5408 so sorry about the bad experience in conference room - lobby area is much better temporary restaurant space and we just added new breakfast buffet as well.

Thank you to all for all comments good or not so good - its the only we can improve.


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(@Bob Blongiewicz)
Joined: 11 years ago

Posts: 6

Pleased to report that we officially became the Hyatt Regency Los Angeles Airport hotel yesterday. The Concourse name is no longer! and the new lobby is now open. Restaurant , the Market and Lobby bar will make their debut in November/December


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(@Jeanetta Williams-Gachett)
Joined: 9 years ago

Posts: 1

Good afternoon Bob Blongiewicz, I have been reading all the reviews for this hotel, well we are looking forward to staying at the New Hyatt Regency at Los Angeles international airport on August 1st to the 3rd 2017, My daughter is an AA flight attendant and we love traveling to Los Angeles we prefer staying by the airport, we really would love to spend our 2 nights in your newly renovated rooms, thank you for your updates, I am also a Hyatt gold passport member, Your website looks very inviting, can't wait to stay!!


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