I stayed at the InterContinental Tampa recently on a $79 Travelzoo rate, which included breakfast. I had no real need to stay at the hotel, but given the rate and the fact that I could finally check out my home town InterContinental, not to mention the fact that I would be earning credit towards the…
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We stay here about 2-3 times per year, and your experience sounds like our typical stay. It seems that there is some sort of service failure at this hotel every time we stay there. If only it were United, we'd be rich. 🙂
Because of the string of service failures on our last stay, we are confirmed into the Presidential Suite for our next stay. Our rate is the same as yours -- $79 with breakfast.
Even with the service problems at this hotel, we like this hotel. If they would provide better service, this would be one of our favorite hotels.
I hope to provide a glowing review after our next stay!
I recently stayed at the Crowne Plaza Tampa which is just down the street from the Intercontinental. One of my pet peeves is when the hotel doesn't honor their own stated benefits. One benefit is a Gold/Platinum check in line.
There were about 5 people waiting in line to check in but nobody was waiting directly behind the person checking in at the Gold/Platinum check in desk. I stood behind that person but when they were finished, the check in person called over one of the 5 people (as if I was trying to cut the line).
When I was finally served, I asked if those other people were Gold/Platinum and was told that they were only trying to be fair. I said that the point of the sign on the desk was that I didn't have to wait in line behind the non Gold/Platinum people. At first she didn't really understand my point, but finally got it. I didn't want to make a huge deal out of it, but I didn't like looking like the "bad guy."
I hope the hotel or some rep at the chain reads your review. You are absolutely right about the positive impression made by simply acknowledging your status, mentioning the upgrade, etc. Makes all the difference in the world from a customer experience standpoint. Nice review, Ben!
Ben,
Did you receive the free wifi, free minibar beverages, or a complimentary in-room movie as a Royal Ambassador?
I expect that if I stay at an "Intercontinental" I will get an "Intercontinental Experience". If I don't I do strongly complain. The Intercon on the Island of Tahiti is a case in point. Terrible everything when I was there. Had the PC points completely refunded!