Review: Grand Hyatt New York

Good One Luckmeister
Vomit inducing is what I would describe much of the breakfast offerings at the Grand Hyatt New York club
and the hospitality isn't much better.Proof that New York can be unfriendly
There are some select items that are ok but its sad in one of the greatest cities in the world this property cant produce the quality it offered years ago
Its a last resort property in the big city of New York and only recommended if cheap IMHO

FYI, that is also the room you'll get if you pay cash and use a Diamond Suite Upgrade.

I stayed there a couple years ago right after the club was renovated. We had a similar room, and I agree that the room was nice while the bathroom was awful. I enjoyed the club quite a bit, but I would use a suite upgrade if I returned.

Personally, I think the location of the Grand Hyatt might suit my interests better than the Andaz 5th.

I stayed there once and would stay again if the price was right. The room was enormous. The bathroom was as you described but that didn't bother me. Of the NYC Hyatts I prefer the location of the Union Square, since I enjoy that neighborhood.

Anyone have suggestions about the best Hyatt property for seeing b'way shows? I don't mind a little walking, but since I'm female and usually alone, prefer not to be in an "iffy" part of town.

You say the club was "recently" renovated. What's your definition of "recently?"

@ mark -- In the past couple of years, I believe (which I consider recent for a hotel as old as this one).

Shower pressure? And, who wants to play contortionist when having to use the bathroom. That's a big turn off!

@ Chip -- The water pressure itself was fine, I thought.

@Lucky - generally it's location is referred to as being on 42"nd" Street, with its dancing feet and all. ; )-

@ Steven -- Whoops. Fixed, thanks!

Even as a lowly Platinum I received two vouchers for free bottled water or a coffee from the marketplace. I thought it was a nice touch.

@mhb

The new Hyatt Times Square would be your best bet for on Broadway theatre (i.e. the big shows), which are all in the Times Square/Theatre District, but the Grand Hyatt, Andaz 5th, Hyatt Place and Hyatt 48 Lex are all relatively, walking distance, close (especially in the summer/fall when the weather is better).

worst bathrooms. ever. the toilet in the first given room was so high, my foot didn't touch the ground. and I'm 5'10".

Thanks, Adam! It's always nice to have a lot of choices. I usually go in March, so the weather is a bit unpredictable.

Last year I brought a service "flaw" to the attention of the GM. The Grand Lounge Manager had set a policy that the hot item at the breakfast service would be brought out exactly 30 minutes AFTER opening. As policy. No exceptions. I complained to the GM that if the hotel was going to open the GL at a specific hour, all breakfast options should be available at that time. After some back-and-forth, the policy was changed, and as of my last few visits, things seemed to have been rectified.

Lucky-

You guys must get paid for Hyatt Reviews correct? There have been about 2 a day now for a month. Do you mind sharing with your viewers what it is you get just for fun?

Not complaining at all, just curious.

@ antignos -- Ethically and legally I'd have to disclose if I were getting compensated in any way. I'm not. I just live in hotels full time, so am writing reviews of the stays I've made. 🙂

For ~$250 a night I would have complained to management about that bathroom situation.

Thanks Lucky! Just seems to be a Hyatt review a day lately. I've been following the hotel journey and would like to read more about it to be honest.

@ Todd -- this was not sute but a King Deluxe room so why would I get it using a DSU? Or were you just saying that a low-level suite also has a similarly awful bathroom?

@ Lucky - the bathroom is absolutely terrible. Why can't they just have a smaller room and a slightly bigger bathroom?

I did not see a label but what was the vomit inducing breakfast dish?

@ Globetrotter -- Not sure, certainly looked gross though!

Just stayed at this hotel, its in terrible shape. I have followed this blog for years and trusted its advice but due to this experience I am unfollowing this blog because this review does not represent this hotel properly.

@ Andres Garcia -- Sorry to hear of your bad experience! This review is five years old, so I'd imagine the property has aged quite a bit since then. Ben also wrote recently about how it's due for demolition: https://onemileatatime.com/grand-hyatt-new-york-torn-down/

I would have to say worst hotel stay I have ever had. Booked a Presidential Suite 9k AUD for 5 days over New Years. Check in team were rude and disinterested then tried to pass off a 1 bedroom suite as a Presidential Suite. Took 4 days before I could speak to anyone with authority.
Dirty, unkept, second rate offering from Hyatt. Argued to get a 3k refund but the experience was ruined by their incompetence. Pull it down and the sooner the better.