Impressions Of The New Louis Armstrong New Orleans Terminal

It’s a nice, new terminal for sure, but I feel like those thick columns detract from the airiness. I feel like some slightly improved architecture and engineering could have gone a long way.

@Steph great to see another post from you and excited to see the new MSY as we fly to NOLA once or twice each year. The old SkyClub was well...old; however the staff has always been great and the sausage and grits on the morning buffet are unique to this location. Excited to try it out on our next trip as the space now matches the generous hospitality.

Glad to see Delta upgrading and expanding their domestic club network here, AUS, HNL (really nicely renovated older club) etc. rather than neglecting them while adding a small handful of restricted access premium clubs like AA and UA have done post—GFC. I get far more use out of these on my weekly business trips than on my quarterly (best case) vacations.

@Garrett - I wonder how much of the structural engineering has to do with the concern about a bomb blast given the “hardening” required of these public buildings.

Hey — thanks for the review of the new MSY. MSY is my hometown airport and we have been waiting for the new airport to open (it’s been delayed a couple of times). I just flew out of the airport yesterday, so two days after they opened and on a Friday night. Getting to the airport was easy, and as you said despite the consolidated security, with TSA Precheck I was through in less than 5 minutes (all security lanes were open). Overall it’s a nice airport with huge windows, even in the bathroom. The only issue that I have is the distance - my flight was at the end of C and it was quite a distance to walk - and there are no moveable walkways so people with mobility issues or senior citizens would have some difficulty. Also, the gates were on either side and in the middle were the stores which meant the amount of space to walk was restricted. Minor things but overall it’s a nice airport

I presume schwag means swag, although I couldn't find the former in Merriam Webster. Is it slang for swag? (I though swag for informal anyway.)

I flew in for Xavier's Homecoming on Wednesday night. For a city full of culture and vibrance the all white is very sterile. A few pieces of art, sculptures or even a small "museum" celebrating the culture would break it up a bit. Was glad to see all the local New Orleans restaurants vs chain places. My classmate had no issues with her luggage. However waiting on Lyft was a struggle. The number system wasn't working and standing in line felt like I was at a normal taxi station but the workers nicer and more helpful. Outside of that I wouldn't have known it had opened earlier that day.

The cold, soulless minimalism of the terminal seems rather out of place in NOLA. Then again, it is an airport, so I guess I should applaud them for making it functional and keeping costs down.

It's amazing how you glossed over the incomplete construction on both the security area(6th picture) and the unfinished led displays with wires hanging out(7th picture), and somehow missed the travesty of navigating security screening which was wrapped outside the building on the first day

I flew out last night from C3 where it seemed staff was struggling with the jetway and ground support. An Air Canada regional jet sat for an hour after boarding before finally getting pushed back, allowing the equipment for my Alaska flight to pull in. Where it sat for 20 min before the jetway started creeping forward by fits and starts. We boarded 40 min late.
Had a tasty blue crab & beet salad at the Leah Chase - which has a single register so it too a long time to get the check processed.
And, at the Alaska checkin desk, they didn't have any scanners so had to type in passenger names.
It's getting there and nothing was that bad, just the multiple minor annoyances of most new things. I'd flown into the old terminal that Saturday, so appreciated the contrast.
I was sorely tempted to snap a shot of the jetway carpet's original color, for comparison when I'm back in a few months 😀

@malc schwag is slang for low quality marijuana. Yes I’m pretty sure she means swag.

Our flight was delayed about a half hour because the baggage system broke on the first day and they had to retrieve a few bags by hand. Also the bus over from the rental car return took nearly a half hour despite being directly across the tarmac from the new airport.

Those items aside, I think it's a major improvement. Just leave time for the lengthy rental shuttle ride.

Will any other lounges be opening? Like a priority pass or an escape lounge?

This is a pork barrelled waste of money. The old terminal was better located and worked fine. The new terminal may visually look better but it's just corruption of public officials wasting money.

It's not like MSY was too busy and needed an additional 30 or 40 gates.

A big lobby may look nice but if you are elderly, that's just longer distance to walk and harder to go about. That is why I don't fault LGA too much.

If you flew WN at MSY, the entrance to the terminal is close to the check in kiosk and not far from the gates. Same with other airlines.

Decapitated bathroom janitor, LoL

What about getting there with public transportation?
You should mention public transportation when you review an airport terminal.

@tiffany, I was in the DL skyclub in August on a Friday and the oysters and shrimp were out. They said they do that every Friday. The champagne, however, is not a regular thing. I find skyclub staff generally friendly, but the ones at MSY were exceptionally friendly.

@derek, it's not public corruption to build a new airport. You can disagree with the choice an even feel it is a waste of money. But don't insult the public servants by saying it's corruption. Besides, Louisiana is one of the most corrupt places in the country. There is actually REAL corruption to go after there. Don't confuse the two.

I was among one of the last to fly out of the old terminal...left Tuesday late afternoon. Had I knew the opening of the new terminal when I booked months ago, I would come home a day later.

Really hoping for a non-airline-specific lounge which is Priority Pass or AmEx Platinum such as Escape. As much as it would make sense with everything being in one terminal so everyone would have access, I do not see a Centurion Lounge ever happening here. It's my home town (even though I now call South Florida home).

Still, I can't wait to fly into the new terminal. Not often we get a world class facility that is outside of Europe.

@malc @Christopher

schwag
/ˈʃwaɡ/
noun informal•US
noun: schwag

1. products given away free, typically for promotional purposes.

2. cannabis, typically of a low grade.

My experience with this Airport is completely different. For a new terminal with all the current knowledge of what works and does not this is an extremely poorly layed out and executed design. There are no where near enough gate chairs per flight. There is no where near enough sq ft dedicated to gates. The walkways are unnecessary narrow. Lines for restaurants, stores and gates block all of them. The spread of the gates in use is wierdly clustered together instead of distributed. The tall glass window system wind supports take way to much real estate in the walkways. The rest room layout of sinks vs urinals and stalls is odd. The sinks are luxuriously spralling and the rest is crammed. The information systems and counter tills all seem like an afterthought, they are slow, wires not managed, none are integrated into walls etc to save space. The queue for TSA precheck was a mile long and compromised by Clear a pay service to cut the unnecessary line to have my already background checked card looked at by a guy with a machine. The priority for square footage seems to have gone to shops and restaurants. Not the gates and everything suffers as a consequences. Don't get me wrong though, it sure looks nice and new and contemporary design.

@chadmc - Airport officials say a Priority Pass lounge will be coming in early 2020.

I was there last week. It's truly a beautiful space and seems efficient, except for the cab/Uber/Lyft lines, which will have to be worked out and quickly. And it is big — much bigger than the old airport — big enough where moving walkways would have been a good addition.

On the positive side: just about everything else. There's a jazz stage with live music near baggage claim, which is a great touch. The old MSY had perhaps the worst excuse for a restaurant system in the U.S., while this has well-executed branches of Emeril's, Dooky Chase, Cafe Du Monde and many other local restaurants. That even extends to the bars, which aren't generic but are branded versions of The Sazerac Bar, Cure and other local places.

Given the many delays in construction, I was pleasantly surprised to see it up and operating so well during its first week.

They are missing airport/terminal maps or kiosks.

Also, there is a huge lack of trash cans. Such a funny thing to overlook.

I also wish the new “The Club” lounge would have been one .

Lovely building...but added thirty minutes getting to rental car pavillion from new terminal.

Additional staff friendly as you wait, wait, riiiiiiiiiiiiddddeee over on shuttle, disembark. But you cannot just walk over to pavillion yourself.

Did not realize in a new terminal while waiting overlong at baggage claim, until walked out to go down to rental car building...or thought I would.

Good luck!

Flew in and out of MSY week after New Years. Terminal is pretty but not so functional. We did not experience any security delays-- TSA Pre line moved quickly. Definitely agree on the lack of chairs by the gates-- sat on the floor by the window with my wife.

The rental car shuttle is SOOOOOO SLOW- it's ridiculous that you have to drive at a snail's pace completely around the entire airport to the opposite side to reach the rental car complex which is across the runway from the new terminal. It does take 20-30min! They need to find a way to fix this- other than building a new road on the West side of the airport, a subway under the runway, or a new facility on the North side, I have no idea how it's possible.

April1 2021. Getting a rental car is difficult. A central bus for all with occasional forced wait for second bus due to long lines, then 20 minute ride to the rental area, which is on the old airport grounds. The lines were long and slow with no "member" lines being acknowledged. I was lucky enough to get what looked like the last couple of cars available. It was a nice upgrade due to lack of selection . There were 10 people in line behind me that I doubt were as lucky as I was. Plan for an hour to get behind wheel of the car.