Review: ANA Crowne Plaza Narita Airport

Yikes on the shuttle frequency. I always think that airport hotels should run a shuttle a minimum of every 15-20 minutes. 30 minute frequencies just don't cut it and can add a significant amount of time and annoyance upon arrival to what should be an efficient process. This is one of the reasons I always try to book an in-terminal hotel where available (I believe Narita does not have one).

Lame that they don't have an on-site sento bath like most of the competing business-oriented hotels do. The 24-hour convenience store in the lobby is nice, tho.

I wonder how the Narita View Hotel is like?

Hi,
I've stayed a couple of times at this property when the Hilton (my usual go to hotel) rate's were too high.
Your comment on the lobby - it really depends on when you are there. Later in the evening/night, it does get busy and of course during the early morning rush hour.
As for the hotel deco/furnishing, indeed, it is old and not really up to date - but I guess can be said about the Hilton. This to me is very typical Japanese - if it ain't broken, why renovate.

Cheers!

Narita seems to have very mediocre airport hotels, mostly aging sub-standard 4-stars. Does anyone have an opinion on what the best airport hotel is there?

Narita is very convenient for an overnight stay. Not these "airport hotels" in the middle of nowhere, but the hotels in Narita town. The town is a quick train ride away (one station, frequent departures; a lot more frequent than this airport shuttle) and you've got several hotels right next to the station. Those hotels are impeccably clean, as you would expect, and they charge a fraction of the cost mentioned here. In the mornings, they offer free shuttles to the airport, or you can take the train again.

In Narita town, you've got a bunch of authentic Japanese restaurants, a nice shopping street and a large temple area at the other end of this street. It'll keep you busy for a day if needed.

@ Ben -- Only the Japanese would display the 5% markup. Love it.

the good thing about this hotels is they have Japanese style room which fairly priced and very good for family. Hilton doesn't have that option so for a family of 4 we have to book 2 rooms

This hotel also has a pool but someone was at the door to check people in and it close very early ( 8pm? ) so we didn't get to use it. It should just open 24 hour like most US hotels.

I’ve stayed here and it serves its purpose. No frills hotel to stay overnight when transiting through Narita. Hotel shuttle makes it easy. The rooms are def dated and hotel had a weird vibe as Lucky mentioned.

Dinner and that gym - bleah.

Here is my experience with this property as a Platinum Ambassador: I booked a breakfast rate for 2 adults and 2 children (ages 7 & 10) for a total of 4 registered guests for one night layover. Total $176 all in. Spent $70 on a lousy dinner at the property restaurant buffet because it was too cold and dark to go anywhere. At checkout, they demanded that I pay for the children's breakfast too. I pushed back as my rate was a breakfast one for 4 people. The FD caved in but they said that they will give it to us for free! It wasn't much (about $25) but I protested on principal that I did not need their "freebie" and that I pay my own way. Others have told me later that this is the way it's in Japan even if I stayed at the nearby Hilton. I disagree as Hilton Diamonds usually get lounge access and thus no need for breakfast rate. Overall nice property, airport shuttle, and good upgrade to a Jr. Suite with double beds as shown above, but useless vanity! The food (the reason for our stay there), as Lucky says, is not recommended! https://www.flickr.com/photos/kalboz/44558774580/

So, beware if you traveling with kids in/thru Japan!

@Daniel great tip about Narita town. Thanks

Omg. I’d stay here just to “experience” the revolving tv !!!!!!

Richmond Hotel Narita in town is the best option. As Daniel mentions, quick and easy from the airport to get to town.

Hilton is an overpriced dump!

Narita sucks, period

Hilton is just as bad. There is really no good option at Narita. I mean, none of them are horrible. Just basic and boring.

I was here in January. Your room was a massive upgrade over the base room.

I think you just ordered unfortunately in the restaurant. I had some really excellent udon and tempura.

Overall I was happy with my experience here. Service was nice and room met basic needs. Day room rate was quite reasonable.

Looking at that menu (and prices) is it any wonder that the restaurant was practically deserted?
I stayed at the Nikko Narita just 2 nights ago, and I'm sure you would have enjoyed it more. I have stayed there twice now, and think it wins hands down for a Narita hotel.

that vegetable curry does not enterprise the taste buds at all. definitely have not seen this in the many years living in Shanghai with Japanese friends and during travels to Japan.

thanks for taking this one upon yourself, Ben! appreciate it 🙂

I agree with glenn to stay nikko narita.
The price, room, restaurant, shuttle bus, everything is better than Ana crown and Hilton.
Especially breakfast.

You were lucky to get an ugrade. I am a Platinum member for years and stayed a couple of times in this hotel (the Hilton always was much more expensive) and they have never ugraded me, yet.

That must be pretty representative of ANA CPs in general. My stay at the one in Kobe was very similar. Dated interior, though perfectly serviceable stay.

I stayed at this property for 3 nights (i.e. rooms 1615 and 1218), almost the same time that Ben's stay. I had been extremely disappointed with the guest room cleanliness (i.e. including blood stains on the bed runners, multiple stains on the chair and intolerable dirty bathroom) and the general maintenance of the room. I feedback to the Duty Manager Yogi (he was present at my room and witnessed all disgusting issues and apologized several times); then to the FOM Minoru and eventually the GM Paul Tsuji, but no shortfalls recovery was accorded, merely verbal apology and explained that their housekeeping staff are all out-sourced and could not keep up to the required standard at times). I have found that it is unfair to any paying guest to accept these poor standards, I provided thorough written feedback with photos as evidence and emailed to IHG Customers Resolution unit, and the officer treated my genuine feedback seriously and both Customers Delight and recovery was immediately performed. My humble sharings. Tq