Etihad's Five Million Mile Competition Rule Change Leaves Members Frustrated
A couple of days ago, I wrote about how Etihad crowned the winner of its ”Extraordinary Challenge,” a competition that was launched earlier this year, encouraging Etihad Guest members to travel on the carrier’s 15 newest routes. The prizes were big, with the first place winner earning five million miles.
Continue reading: Etihad’s Five Million Mile Competition Rule Change Leaves Members Frustrated
Share your questions, experiences, and thoughts below.
SK truly innovated and engaged with customers, and delivered exactly as they promised.
TK, ET, and EY simply saw the benefit SK reaped but did not have the resources or the guts to deliver what SK did, truly reflecting how their management run airlines.
I am so glad that I participated in SK and decided not to join these copycat competitions because they are so bad-faith that they may as well be scams.
I will not waste my time or energy, and most importantly, health, to chase miles on airlines that clearly just want the clout of million mile challenge without putting in the work to make it fair and open.
No-one should be surprised that Etihad made a decision that adversely affected their customers.
This is what happens when you deal with middle eastern airlines. So I often stay away from them regarding promotions because they change their mind like a spring weather and you can't even hold them accountable because there is no goodwill of doing the right thing and these airlines or programs are run by some highly unprofessional people. It is not just airlines but most companies in the middle east are the same ... No logic, no fairness...
And EY is just copying TK in pulling the rug out from under anyone who tried to participate. Way to lose customers for life, fellas.
Bad faith tactics are proliferating because there is no consequences for companies, or anyone. This stuff breeds contempt, and it runs deep. I blame our feckless leaders for not holding bad actors accountable, whether in geopolitics or in business. *sigh*
It’s not just the middle east; this can happen anywhere if we do not have consumer protections and robust enforcement. I applaud the EU, UK, Canada and other countries that have actual air passenger rights legislation that attempts to hold airlines in their jurisdiction accountable. But, yeah, these programs are completely unregulated elsewhere, and ripe for abuse. Wish we’d do better than allow it. Glad Ben and others are shining a light. Yet, I wonder if in this silly ‘attention’ economy, maybe even ‘outrage’ actually helps the company… *facepalm*
Surely it can be seen that ‘rule breaking’ is endemic amongst businesses everywhere. Here in the U.S. for example, look no further than these pages.
One takes no pleasure from pointing out the truth to those biased commentators who post nonsensical statements. The organ grinder’s monkey provides the readership with this prime example.
Just curious, what is it that you come to this website for? To the extent that you have a membership.
Jack, you ask a very valid question, thank you. Like most people I seek knowledge, how about you Sir?
So if we assume Algiers will actually never take place, then how can who book Algiers first be the tie breaker?
Should it not be who flew the 14th (and in that case last) destination first (i seem to remember it was HKG) and then in case of more than one participant the tie breaker should be who booked the 14th destination first?
Using Algiers as a tie breaker makes no sense if Algiers does not open...
Unless of course... and that would explain why Etihad wants to suggest that 15th flight happened. Even though we all know it did not.
What a mess.
If they wanted to be extra sneaky, they would make it time from. scheduled departure of 1st flight to scheduled arrival of last flight, then spend the year updating their schedules to make shorter and shorter completions possible.
Completed recently both Sas & Turkish challenge, but knew from beginning that Etihad ones looks shady and unclear rules that ending even worst, so glad not in that, but can confirm that both completed were great, Sas for mix up of Airlines to use, Turkish more for long trips involved that gave me finally chance to visit Easter Island during South America clear.
Ah, the good ol' "create a contest for positive PR and encourage brand loyalty", followed by the almost equally common "piss off the same group of loyal customers and generate negative PR".
Etihad the airline that just washes it's hands of you when things go wrong
Just today got off the phone to them after they emailed to inform me they have cancelled not one but two separate flights that I had booked with them.
They cancelled the route from Yerevan to Abu Dhabi, I checked on their own website and saw advertised flights with MEA via Beirut for sale so requested that I be transferred to that flight after the Etihad operator told me I could change my flight up to 7 days before or after my original cancelled flight only to be informed that even though the flight is advertised on the Etihad website I am not eligible as the flight is not operated by Etihad ( they have cancelled all flights until June 15th) so it's zero choice, I'll get a refund within 45 days and I'm on my own as far as they are concerned in getting from Yerevan to Abu Dhabi
Maybe the losers should sue, and when they lose they can beg the king to change the rules.
This is what you get when “ rule of law” is just an advertising slogan .
Sorry, I was on break from the final putt on the 18th hole of a LIV golf tournament, which I just need to sink to complete my $100 million per year contract. BRB
Anyone who was even able to do a tiny bit of this deserves absolutely 0 sympathy at all.
