Hainan Airlines is generally regarded as the best airline in mainland China (my experiences match that, and I haven’t even flown their new business class).
Continue reading: Hainan Airlines Cuts Business Class Limo Service
Share your questions, experiences, and thoughts below.
I got a Lincoln Navigator that could fit 4 people and a metric ton luggage, when I flew to LAX by myself. It seemed to be a huge waste of money and space, as well as the fact that it was not exactly the most comfortable car out there.
This cut would not affect Hainan's position as an excellent value option across the pond given its attractive fares that can be reliably found, lie flat seats across the board and tear-jerking AS accrual rates.
We will definitely miss this service. I do question whether any significant cost savings can be squeezed out by squashing services further -- though I suppose the answer's a lemon. Regardless, as long as their cheap fares and generous AS earn rates remain, they will remain our preferred carrier to Chinese destinations.
@Lucky, I chose a more expensive and less desirable itinerary on HU in part because I valued this service which was included at the time of my booking. They just emailed me to say “Sorry to tell you that due to the adjustment of the free delivery products of our company, the international business class car transfer product reservation has been stopped from September 25, 2019 Beijing time (inclusive), we can no longer provide limo service to passenger”. Do I have any recourse here? I booked through the chase travel portal using UR. Hainan is wanting to charge me to cancel although they’re no longer willing to provide the service I paid for because they said it was a free service. It seems to me that a lot of the services included as part of business class are “free.”
I regularly fly between Europe and China. Hainan always used to be a good product but services have really deteriorated recently - KLM / China Southern currently seems to be the best choice and Guangzhou Baiyun International Airport is incomparable. Always used to enthuse over Cathay Pacific and their "Pier" in Hong Kong but services at Guangzhou Baiyun shames them.
Ben is not here to sort out this kind of stuff and anyone with half a mind will know that he and Ford are going through personal distress at the moment and really don't need any of this ridiculous whining nonesense.